Apple gave me a free 29W charger for iPad Pro 12.9

Discussion in 'iPad' started by marcosscriven, May 15, 2017.

  1. marcosscriven macrumors regular

    Joined:
    Jul 27, 2006
    #1
    I thought it worth sharing here that Apple (in the UK) admitted to me that the battery on iPad Pro 12.9 could indeed decrease even when plugged into the supplied 12W charger, if in use at the time.

    I thus argued it was not adequate, and to my surprise they sent me a 29W charger for free. They even gave me a USB-C lightning cable when I said I had no way to plug in the new charger.

    Anyway, thought it worth passing on as I read many blog posts about this issue where people paid out for one. If anyone here needs proof to support their own claim feel free to message me.
     
  2. Peter K. macrumors 6502a

    Peter K.

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  3. dumastudetto macrumors 68020

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    #3
    Apple is always goes above and beyond what is necessary to delight their amazing customers.
     
  4. fokmik macrumors 68000

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    USA
    #4
    i think this will be the future..lightning to usb-c cable for every new upcoming ipad pro and iphones
     
  5. alecgold macrumors 65816

    alecgold

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    #5
    I've now have four 29w chargers and they charge all my lightning devices. There are several 5/10W chargers in house for guest use, pencil, original iPad (&mini original) etc, but the 4 to 8 years old chargers that failed have been replaced with 29. No more worries for me nor my wife.
    It gives the 12.9 the ability to top up, instead of trickle charge and all the other devices just charge at their normal pace.
     
  6. fokmik macrumors 68000

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    USA
    #6
    how fast is your 12.9" charges with the 29W usb-c charger?
     
  7. alecgold macrumors 65816

    alecgold

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    #7
    Hehehe, haven't timed it, got work to do, hang around at macrumors and do my study. But I can have brightness to 100%, have 200.000 file content indexed in one split view and work in word in the other. And it still charges at reasonable speeds. That is a big difference to the 12w charger that comes with it, that charger is not able to keep up at 50% brightness and casual safari-PDF-reading.

    There are old threads that compare charging times between 12 and 29w chargers.
     
  8. Phonzoxd macrumors 6502a

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    #8
    I didnt even know it existed.

    Need me one now.
     
  9. macduke Suspended

    macduke

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    Central U.S.
    #9
    I never have to buy new Lightning cables if I buy the Apple ones. If I have one break, such as the cable coming loose at the ends or the bit at the end snapping or bending or anything, I just take it to the Apple Store when I'm in town and they give me a new one.

    Apple has pretty good customer service. My early 2012 rMBP had image retention issues from the LG display. I took it in, told them what was going on and that I wanted the Samsung display instead. They took it, shipped it to Austin or something to repair it, and it was shipped back to my house before the week was done. Confirmed the panel was indeed Samsung using a terminal command or something, and no longer had retention issues.
     
  10. sdz macrumors 6502

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    May 28, 2014
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    Europe/Germany
    #10
    They absolutely refused it here in Germany.
    They said: "Its too dangerous and not specified for ipad Pro." Also it damages the battery faster.
     
  11. alecgold macrumors 65816

    alecgold

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    #11
    Absolute bollocks, there is a a special software "handshake" to get it to charge at 29W, otherwise it won't even work.
    Following the same reasoning, you can't charge your iPhone with a 10/12w charger?

    The chip controllling the battery charging inside the device will not allow for more power to be used then is needed. And at 96% that is only a trickle charge, at 40% it will build up a charge to full power. With an iPhone that is limited to 5W, an iPad usually around 12W and an iPad Pro 12.9" that maxes out to 29W.
    Apple wanted to be extra absolutely sure, so it needs to be an apple 29W charger and an apple USB-c to lighting cable, otherwise it will not be recognized and charge at a safe load of 12W.
     
  12. Peter K. macrumors 6502a

    Peter K.

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    #12
    Indeed, as Apple explicitly suggests that the combination of the 29W charger and USB-C to Lightning cable is good for fast charging the 12.9" iPad Pro.
     
  13. sdz macrumors 6502

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    #13
    Where can I find this statement?
     
  14. Peter K., May 17, 2017
    Last edited: May 17, 2017

    Peter K. macrumors 6502a

    Peter K.

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    #14
    I apologize, but I don't remember. It was stated in relation to the release of the Apple USB-C to Lightning cables (1m & 2m).

    The 29W charger had already existed for some time as the stock charger for the relatively new Retina MacBook, so the cables' release was what made iPad Pro (12.9") fast charging possible.

    It had only been posited previously, based on some Mexican regulatory markings, etc.

    EDIT: Found it. It is (still) stated in the product description of the aforementioned cables on the Apple Store (USA, at least) website (and, presumably, the app).
     
  15. sdz macrumors 6502

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  16. mindyoursoul macrumors newbie

    mindyoursoul

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    Stocktown - Sweden baby
    #17
    Anyone that could think of a way to get the USB C charger for iPP 9.7"
     
  17. sdz macrumors 6502

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    May 28, 2014
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    Europe/Germany
    #18
    It will have no effect because 9,7 has no USB Power Delivery Specification
     
  18. alecgold macrumors 65816

    alecgold

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    #19
    I use the 29w all the time for my 9.7 as well, doesn't charge faster, does charge like any 12W charger.
     
  19. dan9700 Suspended

    dan9700

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    May 28, 2015
    #20
    Is the 87w for macbook pro better than 29 for the new ipad 10.5 or is it to high
     
  20. Peter K. macrumors 6502a

    Peter K.

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    #21

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