Apple gave me a new iPhone for free.

[willmtaylor]

Nice one OP!

I think this is as much a lesson in being honest and nice when dealing with retail workers, especially during the holidays. My guess is that the Genius Bar is authorized to do that on a judgement call basis, and you were nice and didn't yell at them so they did you a solid. I'm sure they get a lot more bitchy people than nice ones this time of year, and I know when I worked retail I would go out of my way to discount things for nice people over the mean ones.

This works wonders with most CSR's. If one is polite and generally a decent human being towards the CSR, they will generally do what they can to help someone out. To be honest, they're usually dumbstruck when I ask them how they're doing today. If they aren't polite and helpful to me, I thank them, hang up, and call again to get a different CSR.

 

[HEK]

Nice one OP!

I think this is as much a lesson in being honest and nice when dealing with retail workers, especially during the holidays. My guess is that the Genius Bar is authorized to do that on a judgement call basis, and you were nice and didn't yell at them so they did you a solid. I'm sure they get a lot more bitchy people than nice ones this time of year, and I know when I worked retail I would go out of my way to discount things for nice people over the mean ones.

OP should pick up four dozen donuts and drop them off at Apple Store. It would make the Apple employee's day, to have that done in thanks.