I got an iPad last fall and had the mic go out within 3 months. Apple said they would just replace the iPad instead of fixing it. I asked them if it was a BRAND NEW iPad. They said it was and that it most definitely was not a refurb. Well I looked at the serial number today and found it started with DK. Refurb. What do I do. I want a NEW one and I think it shouldn't just get pushed under the rug that they do this stuff.