If you ever order a laptop from Razer, please, order it from Microsoft Store. Razer itself still has a long way to go and can take forever for warranty support. They used crap components through 2016 on the laptops (leading to overheating) but it has since gotten much better. The hardware layout is not well thought out. I believe with the 2018 Blade the LCD cable was directly on top of a heatsink, or something similar of a layout that caused display issues.
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Apple Gets Top Marks on 'Tech Support Showdown' List
- Thread starter MacRumors
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I'm surprised that Apple doesn't lead phone support by an even greater margin. I've called them four times that I can recall in the past 3 years. Absolutely excellent support each time.
Apple brushes off the T2 BridgeOS problems and Apple's butterfly keyboard repairs are often a "band-aid" fix so these other companies must be pretty bad if Apple is tops 
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.Wow... Just a week ago I was on with Apple support and the guy couldn't even figure out which country I was in... This after I provided my account info... nor was he able to provide any actual help. I was put on hold repeatedly. Once for upwards of 10-15 minutes. At the end, he provided a web address to Apple's support site for my country because he didn't know the out of warranty cost for the product.
But sure, best-in-class.
Yes - it varies somewhat with who answers. But it on average pretty good. Once I got a guy who clearly didn't know what he was talking about - clearly didn't even understand the issue. So I just placated him a bit and then hung up and called back in to get someone else. I find the most consistently good service is at the genius bar in the Apple store.
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This is good to know. Razor's stuff looks pretty cool, and seeing them score so highly made me think of buying their stuff.
I can't comment to their support of recent, but I used their support on several occasions a few years ago and it was absolutely horrible.
Customer since 1993 here. Support has always been flawless. I live in Italy.
The big thing for me with Apple support is that unlike everyone else, I can get to a person without a lot of effort!
Sounds like MSI just needs to go out of business at this point. If their technical and customer support is that terrible then why do they even bother having a customer support system to begin with?
But...but...butterfly keyboards.
Am I too late?
Yeah, or maybe all those supposedly widespread issues are confined to the other 9% of users that prevented Apple from hitting the maximum score of 100.
Am I too late?
Apple brushes off the T2 BridgeOS problems and Apple's butterfly keyboard repairs are often a "band-aid" fix so these other companies must be pretty bad if Apple is tops
Yeah, or maybe all those supposedly widespread issues are confined to the other 9% of users that prevented Apple from hitting the maximum score of 100.
Darth Tulhu
macrumors 68020
Well, that is heartbreaking to hear.
I hope that they fixed those issues with the 2019 redesigns, because of all the laptop hardware out there I like theirs the best.
Now I may be left with yet another Apple alternative less.
I'm SO frustrated that there is NOTHING out there to replace my aging 2011-2012 Mac laptops, especially from Apple.
What the HADES am I supposed to do when they die? Pay up, Sucker. That's what.
EDIT: I'll have to choose my tradeoffs carefully. That'll be the real option, but I'll probably circle back to Apple because macOS is worth the (over)price of admission. Still is. Arrrrgh!!
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Darth Tulhu
macrumors 68020
They're widespread enough that Apple acknowleged it and initiated a repair program for them.
Shouldn't that be enough evidence to put the debate to rest?
Be warned you need an account and be online to access mouse configurations utility
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Go with something cheap until there is something better out there? Have my 2011 love it still... 2016 is a broken pos excuse my language. Everything is going into wrong direction imo - soldered, locked down T2, stale and buggy OS X, fragile case, fragile keyboards, ARM in horizon....
Will move to some other brand for sure with next purchase
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No, because there's no numbers attached. If it was widespread it should involve a full recall, not a repair program.
Darth Tulhu
macrumors 68020
Hmm, ok. Except every major tech news outlet has reported on the issue, every forum on the subject has people quoting anecdotal evidence that the issue is REAL (even this one), Apple has been sued about it 3 freakin' times for an issue reported roughly 4 years ago, and eventually initiated a program after it, means the issue exists. Period.
The numbers that the issue is NOT widespread are not there either, at least not that I've seen.
Now, if you are willing to take a gamble with a $2K-$7k machine with REPORTED and ACKNOWLEDGED keyboard issues, then more power to you.
But I cannot recommend such a machine with a straight face, even if you can.
I totally concur with this report. I have always received nothing but great tech assistance from Apple reps. I, like many, have usually researched like crazy on the various boards and help spots prior to calling and so when I do it's a great question and they always get me to the person who can get my issue resolved. Thanks, Apple!
And? Forums are always full of people complaining about this or that issue. The vocal minority doesn’t represent all users.
Are there issues? Obviously. That’s all we know - that people are having issues. Beyond that we know absolutely nothing about the severity.