Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Gets Top Marks on 'Tech Support Showdown' List
- Thread starter MacRumors
- Start date
- Sort by reaction score
Darth Tulhu
macrumors 68020
The ONLY real, non-anecdotal evidence we have is Apple saying there's an issue, and owning up to it by offering to fix it for free, for a limited time, after 3 lawsuits.
Given that, (the lack of non-anecdotal evidence) owners saying they don't have the problem or that it is representative of a minority of users is LESS credible than those who say they DO have a problem and/or it is happening to a majority of users.
The whole "it's only happening to few users" trope is the conjecture here, unless numbers are released and turns said conjecture into fact.
Yeap, so I was told correctly then, shame as they make damn nice machines, but not the ones to buy in the UK as you expect support at that price.
Still we have a decent choice of companies that do offer support like Apple or Microsoft and plenty of places to shop from so shouldn’t complain too much.
I’ve had a mixed bag with the Apple Genius Bar over the years, but the phone support is spot on.
You're really grasping here.
I never claimed that the issue was minor or major - simply that we don;t have the numbers. You're trying to take highly unreliable sources (lawsuits being filed, people complaining online) to form a conclusion the problem is widespread.
You literally have zero evidence to back your position. I haven't taken a position as to how common the issue is, just that nobody knows.
Same. I was blown away by how great their automated phone service was, and then the human agent went out of her way to help me. I felt very valued!
[doublepost=1556144466][/doublepost]
Wow... Just a week ago I was on with Apple support and the guy couldn't even figure out which country I was in... This after I provided my account info... nor was he able to provide any actual help. I was put on hold repeatedly. Once for upwards of 10-15 minutes. At the end, he provided a web address to Apple's support site for my country because he didn't know the out of warranty cost for the product.
But sure, best-in-class.
Which country are you in?
I can do that too
Just because one person had a bad experience
Seriously, you might have had a bad one, might work to call again, nothing is 100%.
2. Took an iMac in to replace a fan. They forgot to reconnect the wifi card; had to bring it back to fix that.
3. Took an iMac in for a separate issue, picked it up and found finger prints all on the inside of the glass. They took it to the back to clean it, came back out with fewer fingerprints and a 3-inch gouge in the chassis.
4. Took a MacBook Pro in to replace the LCD panel. Came back with a gouge in the chassis beside one of the screws.
But, yeah, "one bad experience."
[doublepost=1556144999][/doublepost]
Thanks for sharing. I was addressing another user and agreeing with their comments because I've had a similar positive experience with that manufacturer.
Edit: Windows 10 is actually nice. I like it better than recent versions of macOS.
Last edited:
Wow... Just a week ago I was on with Apple support and the guy couldn't even figure out which country I was in... This after I provided my account info... nor was he able to provide any actual help. I was put on hold repeatedly. Once for upwards of 10-15 minutes. At the end, he provided a web address to Apple's support site for my country because he didn't know the out of warranty cost for the product.
But sure, best-in-class.
Sure because your experience must be universal and what happened to you the norm.
Or its evidence of better customer support. Maybe Apple Acknowledges a problem sooner than the competition does. I'm not saying the the keyboard isn't an issue, but it has nothing to do with customer service. If fact you can't have good customer service if nothing ever goes wrong.
Apple at #1? LOL, the others must have almost non-existent support
I contacted Apple support once, and even after the support person claimed they had spoken to a senior tech adviser, my problem couldn't be fixed. It couldn't be done.
I ended up figuring it out myself. It was actually pretty simple.
I contacted Apple support once, and even after the support person claimed they had spoken to a senior tech adviser, my problem couldn't be fixed. It couldn't be done.
I ended up figuring it out myself. It was actually pretty simple.
I have had bad experiences with both Apple Care (but not the Apple Store) for a brand new iPad right out of the box and with Samsung for a flatscreen TV with display issues.
I agree. And that’s the world we live in now, where we can resolve smaller issues through text or instant messaging on the computer, it can be faster minus the hold times and usually their support hours is longer with chatting online versus their phone hours. Also, I also like Amazon‘s customer service, especially if you’re a Prime member, they do seem to treat you with more prestige. (You can even select to have Amazon call you through the App, which you can have a representative reached immediately.)
I would definitely agree, base on my own recent trouble call regarding my MBP. Professional, courteous and great at calling me back to make sure it had been resolved the next day after I reloaded software. I have never had a problem with Apple support.
Dell placing #3 on that list makes me not trust this company's rating system, because Dell's tech support is an absolute joke. You're lucky to get phone support at all if you don't pay for their extended warranties, and even if you do, you get some mush mouth in BFE that sounds like he's talking on a $5 headset through a face mask. The people that operate their chat support are incapable of basic grammar, they misspell simple words and their concept of sentence structure is non-existent.
If you work in IT and deal with these dips****s on a regular basis like I do, you'll quickly realize that they are no better than HP, Lenovo, Acer, or any of the other crap heap budget laptop manufacturers.
Apple is light years ahead of the competition when it comes to product support.
If you work in IT and deal with these dips****s on a regular basis like I do, you'll quickly realize that they are no better than HP, Lenovo, Acer, or any of the other crap heap budget laptop manufacturers.
Apple is light years ahead of the competition when it comes to product support.
It’s nice to just send the text and not wait around for the response. Better than online chat where you’ll get disconnected if you don’t respond right away.
I haven’t dealt with Amazon in a while. I’ve been a prime customer for a long time and had a bad time with an iPhone trade in several years ago before iUP was a thing. They took my basically immaculate iPhone and said they couldn’t rate it the better condition I wanted. Then they sent it back and replaced the lightning cable with an old 30-pin adapter. There was literally nobody to complain to about it and that really rubbed me the wrong way. Glad to hear they are improving. The returns process online is very smooth.
Which is literally the ONLY reason why I am even considering staying with a Mac for my next purchase.
But on the flipside, I wish I didn‘t NEED to service my Macbook (hello new keyboard... again... oh look... and again!)
But on the flipside, I wish I didn‘t NEED to service my Macbook (hello new keyboard... again... oh look... and again!)
I am thinking about getting the newly released Razer Blade pro 17 inch can someone talk me out of it
I can't say about US market, but in India, Dell has very good customer support and it's much better than Apple.