Apple Highlights Apple Card Customer Satisfaction Ranking

[MacRumors]

Apple Card is the "Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee" in the J.D. Power 2023 U.S. Credit Card Satisfaction Study, Apple announced today. This is the third year in a row that Apple and Goldman Sachs have taken the number one spot, and the third year that Apple has highlighted the study.

"Since the start, we've been committed to delivering tools and services that help users live healthier financial lives, and it's been rewarding to see customers using and finding value in the benefits of Apple Card. We are honored that Apple Card has been recognized as a leader in customer satisfaction," said Jennifer Bailey, Apple's vice president of Apple Pay and Apple Wallet. "In partnership with Goldman Sachs, we are continuously working to expand the value users receive from Apple Card, most recently with the launch of Savings, and we look forward to continuing to develop tools and services that put our users and their financial health first."

The Apple Card earned a score of 655 on the J.D. Power scale, beating out the Hilton Honors American Express Card (638), the Amazon Prime Rewards Visa Signature Card (636), and the PayPal Cashback Mastercard (636).

This year's results come as rumors suggest that Goldman Sachs is looking to get out of its partnership with Apple. Goldman Sachs reportedly wants to exit consumer banking, and is seeking a partner that would take over its Apple Card and Apple Savings offerings. It is not yet clear if Goldman Sachs and Apple will be able to work out a deal to sever their relationship.

Article Link: Apple Highlights Apple Card Customer Satisfaction Ranking

 

[stark93]

With no financing on sim-free iPhones, I'm not satisfied anymore...

 

[ShivneelSingh]

Because of the convenience, transparency, high credit limit, spending traceability, and super easy to make payments, I love this card!
I've been using it more than any other card in my wallet.

 

[Doomtomb]

It's easy to pull up spending history, just biometric ID login and go. Forget your card doesn't matter, use Apple Pay. There's not much to complain about.

 

[alexandr]

I've loved it since day 1. It's so easy to find restaurants and such from your trips — the transaction takes you to Maps. Best interface ever, I mean that's what  is all about.

 

[3xBoom]

In my experience, their support was fantastic. Just give them a call if you have a problem, always either no wait or very quick response, take info and solve your problems. Easy peasy.

 

[jz0309]

I am generally happy with mine.
I do not like the move to pull 0% financing on sim-free iPhones

 

[Unregistered 4U]

“Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee”

Are there any other “Co-Branded Credit cards with No Annual Fee”. Seems like the kind of contest you can rank highly in just by “existing” and removing a lot of the fees that cards normally charge for.

 

[Xavier]

Yes, it’s a great experience in my opinion. I got it primarily for 0% interest payments on Apple devices. If they do away with that, the ‘experience’ isn’t going to be enough for me.

 

[HMFIC03]

Curious what would rank highest across all categories? I’m not sure how Apple Card could be any better? I have loved it since August 2019 and recently turned it into jointly owned card with wife. Really neat tools, view options and share option on the jointly Apple card that I was unaware of.

 

[ackmondual]

“Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee”

Are there any other “Co-Branded Credit cards with No Annual Fee”. Seems like the kind of contest you can rank highly in just by “existing” and removing a lot of the fees that cards normally charge for.

Heh... it's like when AOL used to brag they're #1 in what they did, when there was nobody left

 

[webkit]

“Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee”

Are there any other “Co-Branded Credit cards with No Annual Fee”. Seems like the kind of contest you can rank highly in just by “existing” and removing a lot of the fees that cards normally charge for.

J.D. Power specifically ranked ten of them in this catergoy but there are more.

 

[BarrettF77]

They are awful IMHO. I have had so many issues with them. Billing errors etc. Theu are honestly the worst I’ve ever used. The tie in with iOS is nice. But Goldman needs to be babysat if you ever have to get something resolved even mildly complex.

 

[fatTribble]

I love the Apple Card!
Especially when I travel there are often charges I don’t remember.
Apple Card typically has much better descriptions than any card I had previously.
Plus it shows on the map the location of the transaction.
Okay, okay, I like the pretty colors as you spend too. ☺️😂

 

[anakin44011]

Meh...Nothing beats those airline credit cards with their "moderate" annual fees, limited number of reward seats available per flight, and the escalating number of miles required to redeem them for anything.

I don't know why anyone would even bother with an Apple Card, or any other credit card of that matter.😜

 

[Leon Ze Professional]

J.D. Power specifically ranked ten of them in this catergoy but there are more.

View attachment 2247251

Tim likes this chart very much, particularly the attention to detail in giving Apples bar a golden hue!

 

[sw1tcher]

It's easy to pull up spending history, just biometric ID login and go. Forget your card doesn't matter, use Apple Pay.

I guess you don't shop at Home Depot, Lowes, Walmart, Sam's Club, etc.

 

[poematik13]

The wallet app and instanteousness of the UX is god tier. Banking apps are so horribly laggy and slow and redirect to a webpage, just lazily coded.

They took over for sure

 

[75Batt]

“Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee”

Are there any other “Co-Branded Credit cards with No Annual Fee”. Seems like the kind of contest you can rank highly in just by “existing” and removing a lot of the fees that cards normally charge for.

Did you read the list of just some of them in the article?

 

[miamialley]

Meh...Nothing beats those airline credit cards with their "moderate" annual fees, limited number of reward seats available per flight, and the escalating number of miles required to redeem them for anything.

I don't know why anyone would even bother with an Apple Card, or any other credit card of that matter.😜

I just avoid any card that gives miles. You can give me a bazillion miles and that still gives me no indication as to what I can do with them and the fine print that probably prevents me from doing what I want. I use 2 Bank of America cards that give a straight percent cash back. I get well over $1,000 back every year - simple.

 

[miamialley]

More cash back. What they currently offer is much less than many other cards. It’s not enough for me to use my Apple Card too often.

 

[dcp10]

I guess you don't shop at Home Depot, Lowes, Walmart, Sam's Club, etc.

I’ve largely avoided places that don’t accept ApplePay since it launched. Thankfully it’s a lot easier these days. Adding the Apple Card makes Apple Pay even better

 

[jjm3]

Whoa, the example graphic has a forty grand credit limit?

 

[Clix Pix]

I use my Apple Card for Apple product-related purchases and that's it. Works fine for me! I have other cards that I use for more everyday items such as groceries, etc., and it all serves as a convenient system......

 

[MrENGLISH]

Whoa, the example graphic has a forty grand credit limit?

I noticed that too. Makes me feel like it is time for a career change in the Game of Life.