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Apple hijack my new rMBP...

S

shansoft

macrumors 6502
Original poster
Apr 24, 2011
443
269
I have ordered a customized rMBP last week and shipped as a priority package, since I really need it by now.

In the Tracking page on FedEX, it said it was deliver this morning and signed by some random guy.
Called up FedEX, they said its delivered, they couldn't do anything about it.
Called up Apple, they said they will investigate it, nothing more.


So I looked up this person who signed my package on google and found his profile. He is a Inventory Control Specialist in Apple. Inc.

Interesting enough, this is what his job description is

• Administrate inventory support systems
• Assist in allocation and support for service part inventory
• Supervise inventory team and improve daily task efficiency
• Manage and troubleshoot in-store use devices
• Responsible for team development and training
Click to expand...

From this information, I assume that this guy took my laptop for replacement on other customer.

This is a pretty bad practice by Apple, and a horrible behavior in my opinion for whatever reason to take my package away.
 
I would definently take this and write a nice, formal, long email to Tim Cook and have Apple Executive Support look at it. This will be a great situation to hear about for me! I would like to see how they handle this!
 
nikster0029 said:
I would definently take this and write a nice, formal, long email to Tim Cook and have Apple Executive Support look at it. This will be a great situation to hear about for me! I would like to see how they handle this!
Click to expand...


Huh... I don't know how that will work, but I can certainly give it a shot.

This is just madness and unacceptable to me for what they have done.

Thanks for suggestion.
 
shansoft said:
I have ordered a customized rMBP last week and shipped as a priority package, since I really need it by now.

In the Tracking page on FedEX, it said it was deliver this morning and signed by some random guy.
Called up FedEX, they said its delivered, they couldn't do anything about it.
Called up Apple, they said they will investigate it, nothing more.


So I looked up this person who signed my package on google and found his profile. He is a Inventory Control Specialist in Apple. Inc.

Interesting enough, this is what his job description is



From this information, I assume that this guy took my laptop for replacement on other customer.

This is a pretty bad practice by Apple, and a horrible behavior in my opinion for whatever reason to take my package away.
Click to expand...

Okay, maybe I'm not understanding this 100%.

You purchased a new MacBook Pro via the webstore, then when it was delivered to (presumably) your home. Someone from Apple was waiting to intercept it?

Interesting if true.
 
skottichan said:
Okay, maybe I'm not understanding this 100%.

You purchased a new MacBook Pro via the webstore, then when it was delivered to (presumably) your home. Someone from Apple was waiting to intercept it?

Interesting if true.
Click to expand...

I would assume so, since it said it's delivered to destination on tracking page, but somehow it was signed by someone from Apple. Which mean Apple somehow intercept the shipment without my knowledge.
 
You need to call FedEx during business hours.

Ask the rep to contact your local FedEx terminal and find out if:

It was actually delivered to your address
and if the driver is saying it was
start filing a police report
 
noteple said:
You need to call FedEx during business hours.

Ask the rep to contact your local FedEx terminal and find out if:

It was actually delivered to your address
and if the driver is saying it was
start filing a police report
Click to expand...

I asked nearly the same thing to fedEX today, and they just keep telling me it's delivered. They couldn't tell me where the item delivered at, which I find it very fishy.
 
skottichan said:
Okay, maybe I'm not understanding this 100%.

You purchased a new MacBook Pro via the webstore, then when it was delivered to (presumably) your home. Someone from Apple was waiting to intercept it?

Interesting if true.
Click to expand...

Men in black. Their mission is to recover all those Samsung displays. :apple:
 
Thanks for the responses.

I have emailed Tim Cook last night.

While waiting, FedEX called me up and told me they are starting to investigate this problem and try to locate the package, at the same time they will put driver in question.

I paid 2500 with priority shipping, and I don't I deserve this at all.

PS: Am I allow to share my tracking information and the person who signed it here?
 
Sketchy at best. File a police report and call your credit card company. Get a refund.
 
This is very strange indeed.

Call Apple as many times as you need to. Make sure they re-ship another machine and make sure you get some type of compensation for all the troubles caused.
 
ivoruest said:
This is very strange indeed.

Call Apple as many times as you need to. Make sure they re-ship another machine and make sure you get some type of compensation for all the troubles caused.
Click to expand...

+1 Hope you get a replacement quick with a nice freebie.
 
If this is all as you say I am surprised Apple didn't overnight a new one to you. Something must have happened to the CTO and there was an order to divert the CTO. Maybe it wasn't built exactly to your specs and they wanted to catch the error beforehand.
 
Inventory Control Specialist AKA ICS' Work in apple retail stores. I recommend calling your apple retail store to see I they received you CTO machine. Every apple stores ICS and BOH team have to receive inventory daily (Except Sundays) and somehow the web store or You probably had the items accidentally shipped to a retail location. I recently Quit my Job at an apple retail location in the states, and I use to be apart of the BOH and FRS teams at my particular location. Customers use to always ship their CTO or even accessories to our store constantly, and I hated having to call them pretty much every day to tell them to come get their stuff :(
 
This sounds odd. Why would anyone from Apple "intercept" your shipment? Was this going to your home or business? Did you verify the shipping address on the order receipt? Also, just because the name of the person's signature matches an Apple employee doesn't mean it was an Apple employee who signed for it - there are often multiple people with the same name (it is a small world and all).
 
Mr.Retina said:
Inventory Control Specialist AKA ICS' Work in apple retail stores. I recommend calling your apple retail store to see I they received you CTO machine. Every apple stores ICS and BOH team have to receive inventory daily (Except Sundays) and somehow the web store or You probably had the items accidentally shipped to a retail location. I recently Quit my Job at an apple retail location in the states, and I use to be apart of the BOH and FRS teams at my particular location. Customers use to always ship their CTO or even accessories to our store constantly, and I hated having to call them pretty much every day to tell them to come get their stuff :(
Click to expand...

This is what I've been thinking happened the entire time.
 
More thank likely your MacBook was shipped to your local apple store rather than your house by mistake, just try calling up a couple local stores and asking if there's anything under your name for pickup
 
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