Apple hijack my new rMBP...

Discussion in 'MacBook Pro' started by shansoft, Oct 25, 2012.

  1. shansoft macrumors 6502

    Apr 24, 2011
    I have ordered a customized rMBP last week and shipped as a priority package, since I really need it by now.

    In the Tracking page on FedEX, it said it was deliver this morning and signed by some random guy.
    Called up FedEX, they said its delivered, they couldn't do anything about it.
    Called up Apple, they said they will investigate it, nothing more.

    So I looked up this person who signed my package on google and found his profile. He is a Inventory Control Specialist in Apple. Inc.

    Interesting enough, this is what his job description is

    From this information, I assume that this guy took my laptop for replacement on other customer.

    This is a pretty bad practice by Apple, and a horrible behavior in my opinion for whatever reason to take my package away.
  2. nikster0029 macrumors 6502


    Jul 21, 2010
    I would definently take this and write a nice, formal, long email to Tim Cook and have Apple Executive Support look at it. This will be a great situation to hear about for me! I would like to see how they handle this!
  3. shansoft thread starter macrumors 6502

    Apr 24, 2011

    Huh... I don't know how that will work, but I can certainly give it a shot.

    This is just madness and unacceptable to me for what they have done.

    Thanks for suggestion.
  4. skottichan macrumors 6502a


    Oct 23, 2007
    Columbus, OH
    Okay, maybe I'm not understanding this 100%.

    You purchased a new MacBook Pro via the webstore, then when it was delivered to (presumably) your home. Someone from Apple was waiting to intercept it?

    Interesting if true.
  5. shansoft thread starter macrumors 6502

    Apr 24, 2011
    I would assume so, since it said it's delivered to destination on tracking page, but somehow it was signed by someone from Apple. Which mean Apple somehow intercept the shipment without my knowledge.
  6. noteple macrumors 65816


    Aug 30, 2011
    You need to call FedEx during business hours.

    Ask the rep to contact your local FedEx terminal and find out if:

    It was actually delivered to your address
    and if the driver is saying it was
    start filing a police report
  7. shansoft thread starter macrumors 6502

    Apr 24, 2011
    I asked nearly the same thing to fedEX today, and they just keep telling me it's delivered. They couldn't tell me where the item delivered at, which I find it very fishy.
  8. Irock619 macrumors 68000


    Sep 16, 2011
    San Francisco, CA
    Have you called your credit card company to cancel the charge?
  9. shansoft thread starter macrumors 6502

    Apr 24, 2011
    Not yet, since Apple told me another shipment is on the way.
    This is what I find it interesting.
  10. AirThis macrumors 6502a

    Mar 6, 2012
    Men in black. Their mission is to recover all those Samsung displays. :apple:
  11. skottichan macrumors 6502a


    Oct 23, 2007
    Columbus, OH
    Gotcha, didn't even think of that. ;)
  12. shansoft thread starter macrumors 6502

    Apr 24, 2011
    Thanks for the responses.

    I have emailed Tim Cook last night.

    While waiting, FedEX called me up and told me they are starting to investigate this problem and try to locate the package, at the same time they will put driver in question.

    I paid 2500 with priority shipping, and I don't I deserve this at all.

    PS: Am I allow to share my tracking information and the person who signed it here?
  13. thedarkhorse macrumors 6502a

    Sep 13, 2007
    perhaps it was damaged in shipping and he took it in to replace it.
  14. Orlandoech macrumors 68040


    Jun 2, 2011
    Salt Lake City, UT
    Sketchy at best. File a police report and call your credit card company. Get a refund.
  15. shansoft thread starter macrumors 6502

    Apr 24, 2011
    I do hope so.

    But I was not inform of anything, and it shows the package was indeed delivered to my address.

    No email, no phone call.....
  16. slumpey326 macrumors 6502

    Jun 18, 2010
    I want to follow this thread to see what happens, OP please keep us updated and I hope it works out for you.
  17. Spink10 Suspended


    Nov 3, 2011
    very weird - hope it all gets corrected and the truth comes out.
  18. ivoruest macrumors 6502


    Jul 12, 2010
    This is very strange indeed.

    Call Apple as many times as you need to. Make sure they re-ship another machine and make sure you get some type of compensation for all the troubles caused.
  19. AirThis macrumors 6502a

    Mar 6, 2012
    +1 Hope you get a replacement quick with a nice freebie.
  20. dubels macrumors 6502

    Aug 9, 2006
    If this is all as you say I am surprised Apple didn't overnight a new one to you. Something must have happened to the CTO and there was an order to divert the CTO. Maybe it wasn't built exactly to your specs and they wanted to catch the error beforehand.
  21. Mr.Retina macrumors newbie

    Oct 24, 2012
    Inventory Control Specialist AKA ICS' Work in apple retail stores. I recommend calling your apple retail store to see I they received you CTO machine. Every apple stores ICS and BOH team have to receive inventory daily (Except Sundays) and somehow the web store or You probably had the items accidentally shipped to a retail location. I recently Quit my Job at an apple retail location in the states, and I use to be apart of the BOH and FRS teams at my particular location. Customers use to always ship their CTO or even accessories to our store constantly, and I hated having to call them pretty much every day to tell them to come get their stuff :(
  22. Benjamin, macrumors member


    Jun 13, 2012
    Brighton, UK
    I deffo want to know the outcome to this one...
  23. baummer macrumors 6502a

    Jan 18, 2005
    Southern California
    This sounds odd. Why would anyone from Apple "intercept" your shipment? Was this going to your home or business? Did you verify the shipping address on the order receipt? Also, just because the name of the person's signature matches an Apple employee doesn't mean it was an Apple employee who signed for it - there are often multiple people with the same name (it is a small world and all).
  24. Geckotek macrumors G3


    Jul 22, 2008
    This is what I've been thinking happened the entire time.
  25. steemax macrumors regular


    Dec 21, 2009
    More thank likely your MacBook was shipped to your local apple store rather than your house by mistake, just try calling up a couple local stores and asking if there's anything under your name for pickup

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