I have ordered a customized rMBP last week and shipped as a priority package, since I really need it by now. In the Tracking page on FedEX, it said it was deliver this morning and signed by some random guy. Called up FedEX, they said its delivered, they couldn't do anything about it. Called up Apple, they said they will investigate it, nothing more. So I looked up this person who signed my package on google and found his profile. He is a Inventory Control Specialist in Apple. Inc. Interesting enough, this is what his job description is From this information, I assume that this guy took my laptop for replacement on other customer. This is a pretty bad practice by Apple, and a horrible behavior in my opinion for whatever reason to take my package away.