Apple Identifies Logic Board Issue With 'Very Small Number' of 2018 MacBook Airs, Will Fix Free of Charge

MacRumors

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Apple has identified an undisclosed issue with the logic board in "a very small number" of 2018 MacBook Air units, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday. The document was obtained by MacRumors from a source who has proven reliable.


Apple will replace the main logic board in affected MacBook Air units, free of charge. Apple will also send an email to affected customers to let them know that their notebooks are eligible for a main logic board replacement. Apple did not provide any specific details or symptoms pertaining to the "issue."

2018 MacBook Air owners can visit Apple's support website to schedule an appointment with an Apple Store or Apple Authorized Service Provider. When the serial number of an affected MacBook Air is entered into Apple's internal repair system, a message will direct technicians to replace the logic board.

Apple will authorize coverage within four years of the MacBook Air's original purchase date. If the notebook has accidental damage that the customer does not want repaired, technicians are instructed to proceed with the logic board replacement at no cost as long as the damage does not prevent completion of the repair.

If accidental damage does prevent the logic board replacement from being completed, Apple says the customer must pay for necessary repairs in order to get the logic board replaced at no cost.

Apple has not publicly announced this repair policy, likely due to what it believes is a very small number of affected customers. While we are confident this information is accurate, as it comes from a consistently reliable source, we cannot guarantee that all Apple employees will acknowledge the policy.

This is at least the third repair program that Apple has introduced in the past five weeks, alongside its 2015 15-inch MacBook Pro battery recall and replacement program and 2016 13-inch MacBook Pro display backlight service program.

Article Link: Apple Identifies Logic Board Issue With 'Very Small Number' of 2018 MacBook Airs, Will Fix Free of Charge
 

MauiPa

macrumors 6502a
Apr 18, 2018
653
846
"Apple has not publicly announced this repair policy, likely due to what it believes is a very small number of affected customers. While we are confident this information is accurate, as it comes from a consistently reliable source, we cannot guarantee that all Apple employees will acknowledge the policy." Like employees in the cafeteria might not know?

Seriously bad claim. You seem to think that Apple can't look up computers on its own in-house computer system for doing eligible repairs? Come on, pretty lame!
 

Joe Rossignol

Editor
Staff member
May 12, 2012
618
1,680
Toronto
"Apple has not publicly announced this repair policy, likely due to what it believes is a very small number of affected customers. While we are confident this information is accurate, as it comes from a consistently reliable source, we cannot guarantee that all Apple employees will acknowledge the policy." Like employees in the cafeteria might not know?

Seriously bad claim. You seem to think that Apple can't look up computers on its own in-house computer system for doing eligible repairs? Come on, pretty lame!
Hey - I'm just covering my ass. Do you know how many times Apple posts these things internally and then a customer goes to an Apple Store and the employee says "I'm unaware of this" or something along those lines. Then they come back emailing me asking why. I don't know why. I report what I see. The info is legit.

TL;DR: Your mileage may vary.
 

nt5672

macrumors 68000
Jun 30, 2007
1,946
4,171
"Apple has not publicly announced this repair policy, likely due to what it believes is a very small number of affected customers. While we are confident this information is accurate, as it comes from a consistently reliable source, we cannot guarantee that all Apple employees will acknowledge the policy." Like employees in the cafeteria might not know?

Seriously bad claim. You seem to think that Apple can't look up computers on its own in-house computer system for doing eligible repairs? Come on, pretty lame!
Does not surprise me, these days Apple has become pretty lame with their desire to hide everything that even smacks of a problem.
 

drinkingtea

macrumors 6502
Jan 31, 2016
451
885
The logic board has failed two times on my MacBook (2015). Apple won’t replace it without charging me $400+. I have a brick now because I won’t pay that price. I’m so disappointed in Apple. I’ve never had so many issues with a MacBook before. And this isn’t counting the audio and keyboard issues as well.
 

FightTheFuture

macrumors 65816
Oct 19, 2003
1,122
1,114
that town east of ann arbor
Note to self; don’t purchase any Apple laptops made from 2015 and later. Opt for a desktop with a classic, replaceable, functional keyboard. Got it. -Self
Many Apple notebooks had small batches of logic board issues in manufacturing runs, ever since the unibody models. It happens. Where have you been?
 

- rob -

macrumors 6502a
Apr 18, 2012
506
290
Oakland, CA
Article does not describe symptoms.

I have the 2018 air. I have noticed some occasional visual artifacts on the laptop screen. Not sure if it’s related.
 
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selfmachine

macrumors newbie
Jan 29, 2015
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If accidental damage does prevent the logic board replacement from being completed, Apple says the customer must pay for necessary repairs in order to get the logic board replaced at no cost.

It's really astonishing how Americans prefer to cover their tracks which such stupid clauses rather than to just do things the right way from the start.

Also: good job, Louis Rossman. There are no good Macbooks after 2015 - I can testify, because I have a 2009 and a 2016 MBP and there is one of both that still works the same as on day one, and it's not the newest one.
 

drinkingtea

macrumors 6502
Jan 31, 2016
451
885
If accidental damage does prevent the logic board replacement from being completed, Apple says the customer must pay for necessary repairs in order to get the logic board replaced at no cost.

It's really astonishing how Americans prefer to cover their tracks which such stupid clauses rather than to just do things the right way from the start.

Also: good job, Louis Rossman. There are no good Macbooks after 2015 - I can testify, because I have a 2009 and a 2016 MBP and there is one of both that still works the same as on day one, and it's not the newest one.
*No good MacBooks after 2014

I have a MacBook (2015) that has had a lot of issues. The logic board has failed twice and I’ve had other hardware problems. I’ve read from other owners of this MacBook that they’ve had similar issues.
 
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IIGS User

macrumors regular
Feb 24, 2019
172
290
We charged you double for an inferior product. We promise to fix it, if you come looking for us.


If you paid for an out of warranty repair, too bad. We may say we will make it right, but we won’t. It is YOUR privilege to own and use Apple products.

You pay more for Apple gear, you SHOULD expect more, and get more. The fact they say they will fix it after the fact is really not to be praised any more, but criticized.

Enjoy carving that turkey up Tim. Hey, maybe you can reboot Compaq with all that cash....