Apple Internal Support Acknowledges MacBook Air Display Issues, Software Update Comin

[MacRumors]

Earlier this week, we noted increasing reports of video distortion and other issues being experienced by users of Apple's new MacBook Air. According to BGR's new tipster with access to Apple's internal support documentation, the company is aware of the issue and will address it in a forthcoming software update.

According to the support documents captured by the tipster, Apple has identified both "horizontal flickering" and "fading dark to light colors" as symptoms users may experience.

Until the software update is rolled out, support staff are advised to force a display power cycle on the customer's computer by closing the display and allowing the computer to sleep for ten seconds in sn effort to address the issue.

Have the customer put the computer to sleep by closing the lid, wait 10 seconds, then open the lid to wake the computer. This should force a display power cycle, and the display should return to normal. Do not process an EFFA capture if the issue is resolved after this sleep and wake cycle.

The issue has been isolated and will be fixed in an upcoming software update.

No timeframe for the release of the software update is known at this time.

Article Link: Apple Internal Support Acknowledges MacBook Air Display Issues, Software Update Coming

 

[Žalgiris]

That was fast.

 

[SkippyThorson]

At least they're recognizing it as an issue. Still debating picking up this one.

 

[japanime]

I'm loving all of these leaked memos!

 

[Corbin052198]

Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

By software update, they mean OS X 10.7.

 

[Corbin052198]

Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

EDIT: Double post.

 

[talkingfuture]

Seems like its not too serious then, was worried it may be a hardware fault.

 

[Willis]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C134 Safari/6533.18.5)

The third AppleCare memo to be leaked. Ha, their job won't last long

 

[Corbin052198]

Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

That was fast.

So were you

 

[ziggar]

doesnt affect me at all

but it makes me happy to see proof that its been officially acknowledged and is being worked on

 

[odedia]

Good.

Now can we see the internal document that fixes the late 2006 iMac going to hell 3 seconds after AppleCare is over?

http://discussions.apple.com/thread.jspa?threadID=2442166&start=0&tstart=0

http://getsatisfaction.com/apple/topics/2006_imac_graphics_card_crash_freeze

 

[Optimus Frag]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

How long do you think this new tipster is going to keep his job?

 

[iPhone3GCrazed]

Does 'confidential' mean nothing anymore!?!?!

 

[fishtank22]

What about the issues the MacBook Pro users have been having for like 8 months?

http://discussions.apple.com/thread.jspa?threadID=2439927&start=0&tstart=0

 

[iStudentUK]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

You're looking at your screen wrong.

-Sent from Steve's iPhone

 

[giosaccone]

Very fast! In Apple style!

 

[MacUser5]

Someone is going to get a serious ass kicking for releasing this info

 

[levitynyc]

They are going to figure out who this tipster is VERY soon and then it will be All She Wrote for him.

 

[ngenerator]

I'm liking this new tipster

 

[techpr]

Confidential Information - Do Not Disclose Externally

 

[Beaverfish]

What about the issues the MacBook Pro users have been having for like 8 months?

http://discussions.apple.com/thread.jspa?threadID=2439927&start=0&tstart=0

I have a similar issue with my late 2008 unibody Macbook Pro. The screen blinking when using the 9400m. I have apple care, I'm holding out as long as possible in a hope that I get a newer rev MBP replacement.

 

[tripjammer]

What about the issues the MacBook Pro users have been having for like 8 months?

http://discussions.apple.com/thread.jspa?threadID=2439927&start=0&tstart=0

its time to get to the apple store and get it looked at...

 

[apple1990]

Someone is going to get a serious ass kicking for releasing this info

I'm not sure how they are going to find out unless they actually catch the person in the act

 

[apple1990]

They are going to figure out who this tipster is VERY soon and then it will be All She Wrote for him.

How?

 

[iDisk]

Over hyped issue

Like I said in the first article about this. This problem affects a small percentage of users and a fix would be soon.

- Bruce