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092951-mba_2010_flickering_support_500.jpg


Earlier this week, we noted increasing reports of video distortion and other issues being experienced by users of Apple's new MacBook Air. According to BGR's new tipster with access to Apple's internal support documentation, the company is aware of the issue and will address it in a forthcoming software update.

According to the support documents captured by the tipster, Apple has identified both "horizontal flickering" and "fading dark to light colors" as symptoms users may experience.

Until the software update is rolled out, support staff are advised to force a display power cycle on the customer's computer by closing the display and allowing the computer to sleep for ten seconds in sn effort to address the issue.
Have the customer put the computer to sleep by closing the lid, wait 10 seconds, then open the lid to wake the computer. This should force a display power cycle, and the display should return to normal. Do not process an EFFA capture if the issue is resolved after this sleep and wake cycle.

The issue has been isolated and will be fixed in an upcoming software update.
No timeframe for the release of the software update is known at this time.


092951-mba_2010_fading_support_500.jpg



Article Link: Apple Internal Support Acknowledges MacBook Air Display Issues, Software Update Coming
 

Corbin052198

macrumors 6502
Mar 13, 2010
285
0
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

By software update, they mean OS X 10.7.

:D
 
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Corbin052198

macrumors 6502
Mar 13, 2010
285
0
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

EDIT: Double post. :(
 
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Willis

macrumors 68020
Apr 23, 2006
2,265
16
Beds, UK
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C134 Safari/6533.18.5)

The third AppleCare memo to be leaked. Ha, their job won't last long
 
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Corbin052198

macrumors 6502
Mar 13, 2010
285
0
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

Žalgiris said:
That was fast.

So were you :)
 
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ziggar

macrumors newbie
Jan 31, 2009
11
0
doesnt affect me at all

but it makes me happy to see proof that its been officially acknowledged and is being worked on


:apple: :D :)
 
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Optimus Frag

macrumors regular
Apr 25, 2008
159
0
North Yorkshire, England
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

How long do you think this new tipster is going to keep his job?
 
Comment

iStudentUK

macrumors 65816
Mar 8, 2009
1,439
4
London
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

You're looking at your screen wrong.

-Sent from Steve's iPhone
 
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levitynyc

macrumors 65816
Aug 19, 2006
1,109
3,298
They are going to figure out who this tipster is VERY soon and then it will be All She Wrote for him.
 
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iDisk

macrumors 6502a
Jan 2, 2010
825
0
Menlo Park, CA
Over hyped issue

Like I said in the first article about this. This problem affects a small percentage of users and a fix would be soon.

- Bruce
 
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