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Apple Introduces Major Retail Changes, Including New Pro-Level Positions and Credo
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Ah, your story now explains what happened to me and my iPhone. I had the common "headphone jack thinks it's plugged in but actually nothing plugged in" problem. The genius wanted to take it in the back of the store and use canned air to clean it out. I told him I already did that. He said he wanted to give it a try. I was wondering why he didn't do it at the bar?? I now realize he was actually checking the water sensor!
He suspiciously also said he blew out a hunk of dust, but since it didn't fix it, I got a replacement. Suspicious because I looked in the jack before and after using canned air myself. Some of these geniuses are bold-faced liars! The whole atmosphere of the store nowadays is them vs us, thinking of us customers as the enemy. It wasn't that way at all back in the early 2000s when they first started. I wonder now if you can trust them not to steal your data if you needed a repair done.
I used to think I would never go to one of those open kiosk repair places in the mall because they aren't certified Apple geniuses. But in these open kiosk places you get to watch them replace your screen while you wait. With Apple you have to turn in your phone and wait a few days. Cost is about the same too. I just wonder if the open kiosk places uses OEM parts??
He suspiciously also said he blew out a hunk of dust, but since it didn't fix it, I got a replacement. Suspicious because I looked in the jack before and after using canned air myself. Some of these geniuses are bold-faced liars! The whole atmosphere of the store nowadays is them vs us, thinking of us customers as the enemy. It wasn't that way at all back in the early 2000s when they first started. I wonder now if you can trust them not to steal your data if you needed a repair done.
I used to think I would never go to one of those open kiosk repair places in the mall because they aren't certified Apple geniuses. But in these open kiosk places you get to watch them replace your screen while you wait. With Apple you have to turn in your phone and wait a few days. Cost is about the same too. I just wonder if the open kiosk places uses OEM parts??
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No. A few years ago, what was previously known as a Family Room Specialist, and now a Technical Specialist, included doing mobile repairs. But because it was more efficient to have Geniuses handle those repairs along with Mac repairs, they left the Family Room Specialist to just diagnosing the devices in about 10-15 mins per device and dropping off the device with the Genius. Then the FRS would be free to take another appointment versus having the FRS do everything themselves which took about 15 mins to diagnose and about an average of an hour to repair depending on what was broken (not including software issues). With that being said, if this new position is inbetween the Technical Specialist and Genius positions then it would logically pay more than a Technical Specialist but less than a Genius.
Let's hope this means that a walk-in does not have to wait 2 hours or more before a service/support is offered. Apple stores around me are horrible when it comes any kind of support without a scheduled appointment, and even with the scheduled appointment, they are barely on time
You know what would help improve "genius" bar times? When someone comes in to get a lightening cable replaced under warranty, you don't have to wait to talk to a "genius" who needs to get out a magnifying glass and search for the serial number on the cable for 20 minutes and then have you wait while they type up a 2 page report on why the cable was replaced.
Just saying.
Just saying.
Coincidence, I was thinking about a person attempting to change a running system and encountering security-related alerts when your post appeared adjacent to that topic:
It does work well, provided you're not trying to utilize an educational discount. Then you need to find a person.
AHHHHHHH HA HA HA HA!!!! A new credo!!!??!? What a load of crap!!! You have to drink gallons of the Apple Kool-Aid to keep up with this level of brain washing. Anyone who buys into any of that is quite the tool. Its not back of house its backstage....that is super douchey. LOL...I can't stop laughing.
I like all the "pro" names for a company that doesn't make pro products.....cute.
I like all the "pro" names for a company that doesn't make pro products.....cute.
I like it in theory, but in practice it has left a bit to be desired for me. The best Apple Stores I've been to used a hybrid approach. Traditional register, but if there's a line, idle staff from the sales floor come to you in line and check you out on the spot.
I have no reason to go to an Apple store as they only sell outdated equipment. Have given up on replacing my Mini.
It's a way of 'promoting' employees without money.
I can't tell you how many jobs I had in which I was 'promoted.' Not with a bump in salary/wages/benefits, but by having "Coach," or "Executive," or "Senior" in front of my title.
I was less motivated to work harder for a promotion because a title doesn't pay my bills.
Happy with my current career though so everything worked out
I can't tell you how many jobs I had in which I was 'promoted.' Not with a bump in salary/wages/benefits, but by having "Coach," or "Executive," or "Senior" in front of my title.
I was less motivated to work harder for a promotion because a title doesn't pay my bills.
Happy with my current career though so everything worked out
I welcome any trained / Apple product enthusiast especially to the Apple Store Bondi Junction Australia. Where presently they seem to employ backpackers who don't even know what Apple actually sell or make.
I even question the genius's knowledge when they deem it perfectly normal for an iPhone 6s to turn off at 29% battery level and require a external power source to turn back on.
Over the years I have noted that not much gets resolved in this store, yet if I take my phone or Apple products to an American store they bend over backwards to help.
Rant over.
I even question the genius's knowledge when they deem it perfectly normal for an iPhone 6s to turn off at 29% battery level and require a external power source to turn back on.
Over the years I have noted that not much gets resolved in this store, yet if I take my phone or Apple products to an American store they bend over backwards to help.
Rant over.
Uh no. You don't get it. The idea was to get all screen repairs into a queue because they have limited machines to repair phones. That doesn't change with this stupid addition of roles.
We will lay off mercilessly if quarterly profits are down.
We will pay poorly and treat staff like crooks.
We will pay our execs large fortunes and our store staff as little as possible.
We will spout utter b**ls@@te dressed up as noble prose.
Do American workers really enjoy and take to this kind of nonsense?
We will pay poorly and treat staff like crooks.
We will pay our execs large fortunes and our store staff as little as possible.
We will spout utter b**ls@@te dressed up as noble prose.
Do American workers really enjoy and take to this kind of nonsense?
Very interesting. I like the restructuring concept from a consumer standpoint. Looks fairly significant to me. Angela Ahrendts looks to finally be starting her Master Plan. Of course as with everything, implementation will determine it's outcome. I hope it works out. Retail is never a sure thing. 
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LOL. Back to Sonic Junior. The Burgers are waiting for you.
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LOL. Back to Sonic Junior. The Burgers are waiting for you.
Their first retail director was thinking about things like store layout, how to organize information for customers, how to show off integrated Apple solutions. Now the best they can do is slightly alter naming conventions for titles? You think she got paid like $50 million for that?
It's like when Apple ran out of cat names for their OS-X releases - I can live with that as long as the OS itself is still good. But the day Craig Federighi is paid JUST to come up with better names for OS-X, we're in serious trouble.
Keep the product strong and the names don't matter. I would still buy an iPhone SE pro plus mini special edition 12 even though the name is ridiculous.
I'm not sure of Angela's salary. Another poster said $10 million. Low wage is relative … the Geniuses are essentially IT support, so they are being paid below market. I know Apple has better retail wages than average.
From another point of view, why is Angela or anyone in her position, making 200x more than a frontline person? Are her ideas 200x better? Is she 200x more productive? I bet you or someone you worked with at Apple could have come up with the zones and the new job titles. Granted, the cheesy poem would have been more difficult.
From another point of view, why is Angela or anyone in her position, making 200x more than a frontline person? Are her ideas 200x better? Is she 200x more productive? I bet you or someone you worked with at Apple could have come up with the zones and the new job titles. Granted, the cheesy poem would have been more difficult.
That's great, but i'm still not buying a computer that hasn't been updated in years.
Like the quote from Sun Tzu, trouble is the US version is "A manager leads by intimidation and volume. Not through intelligence and trust"Very interesting. I like the restructuring concept from a consumer standpoint. Looks fairly significant to me. Angela Ahrendts looks to finally be starting her Master Plan. Of course as with everything, implementation will determine it's outcome. I hope it works out. Retail is never a sure thing.
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LOL. Back to Sonic Junior. The Burgers are waiting for you.
Ask yourself- if Apple stores are such a joke, give such poor customer service And there is Little reason to visit, why are they always packed and have the highest sales per square foot in the world? No one else is even close. It's a head scratcher.
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Yes, the North Koreans are always pushing diversity and welcoming Everyone!
