Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues

[MacRumors]

Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.

Faulty AirPods exhibit the following problems, according to Apple:

• Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
  
• Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Affected AirPods were manufactured before October 2020, and those who have AirPods experiencing issues can take them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the AirPods Pro will be examined prior to service to verify that they're eligible for the program. AirPods Pro earbuds demonstrating the issue (left, right, or both) will be replaced.

The program applies only to the AirPods Pro and not other AirPods models. It covers AirPods Pro for two years after the first retail sale of the unit.

AirPods Pro users have been complaining about issues with crackling/popping sounds during movement and problems with Active Noise Cancellation for months now. Affected users see the crackling or popping sound appear over time, and it appears to occur when something causes the earbud to move or vibrate.

Article Link: Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues

 

[gjdarbo]

I literally just called Apple about an hour ago about this issue and they told me they couldn't find any related issues related to the crackling noise. Lol

 

[macslayer118]

Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.

Affected AirPods exhibit the following problems, according to Apple:

- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone

- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Affected AirPods were manufactured before October 2020, and Apple or an Apple Authorized Service Provide will provide service to the affected AirPods free of charge.

Article Link: Apple Launches New AirPods Pro Service Program for Sound Issues Like Crackling or Static

This is me!! I got my left AirPod pro replaced at the end of August and just had my chat with support to replace my right one. I bought them on Halloween last year so I was lucky (?) that it started having problems this week.

 

[Bustermd]

“Manufactured before October 2020”

So... all of them?

 

[oghowie]

“Manufactured before October 2020”

So... all of them?

WTF...

 

[BruiserB]

I had one of my earbuds replaced already earlier this year. They sent a new AirPod and a return box for the faulty one. Had crackling sounds as I walked in sync with the jostling of the earbud.

 

[smuzzy]

GOOD! The static is very annoying.

 

[TMRJIJ]

I literally just called Apple about an hour ago about this issue and they told me they couldn't find any related issues related to the crackling noise. Lol

Seen quite a few of them at my work. I’m glad you didn’t already pull the trigger on any OOW repairs

 

[acblue94]

I literally just called Apple about an hour ago about this issue and they told me they couldn't find any related issues related to the crackling noise. Lol

To bad. Tell them it happens. It happened to me last week and they replaced the pod having this issue.

 

[iphoneuserinyyz]

I had one of my earbuds replaced already earlier this year. They sent a new AirPod and a return box for the faulty one. Had crackling sounds as I walked in sync with the jostling of the earbud.

I had the exact same issue with my left AirPod Pro, and just received a replacement from Apple within the last 5 days (which has fixed the problem). The support person never mentioned that there was a service program, although I think they were covered under AppleCare anyway.

 

[oghowie]

I had one of my earbuds replaced already earlier this year. They sent a new AirPod and a return box for the faulty one. Had crackling sounds as I walked in sync with the jostling of the earbud.

Wait, so you only returned 1 of the 2?

 

[bbasra]

I've had my left replaced at it would crackle when making calls.

 

[rikscha]

Had the issue and had them replaced today not knowing about the problem. They didn’t mention anything about it at my Apple store

 

[Metrosey]

Just bought my AirPods Pro two weeks ago, but they had an older manufacture date from Amazon (July/August if I recall).

 

[LeeW]

It's not an Apple product if it doesn't have a repair program.

 

[RumorConsumer]

I just had mine replaced today via mail in dispatch for this very thing. Started out small and then got worse. I wonder what it is.

 

[RumorConsumer]

Wait, so you only returned 1 of the 2?

Exact same.

 

[kasei]

On my second pair of AirPod Pros. This is the only Apple product I have bought Apple Care for.

 

[brar.arsh]

It's not an Apple product if it doesn't have a repair program.

Am not sure if that is a positive or negative comment.
According to me Apple does care for their customers more than 99% percent of the companies out there.

 

[BarrettF77]

I’ve had so many of these crappy things replaced. I just want two new pair.

 

[oneMadRssn]

The AC+ on AirPods Pro expires tomorrow. I previously had them replaced for the crackling issue ~4 months ago. I should probably request a replacement just in case, right?

EDIT: oops! 2021 actually. No rush.

 

[mellofello]

Airpods pro have been the most unreliable Apple product, and even the most unreliable electronic I have ever bought.

I have only had them since spring and had both pods replaced twice, and the case once.

 

[AjTee]

Correct me if I am wrong...

This is regarding situation?

1. Day One: Eartips tested passed.
2. Week after: Right does not work passed Eartips test.
3. 4 weeks after: Both do not pass Eartips test.

Does it qualify?

 

[doasis23]

Wait, so you only returned 1 of the 2?

I only had the issue in my left but I had them replace both. Didn’t want one old one and one new one.

 

[MoparShaha]

Does this mean they’ve “fixed” the issue on AirPod Pro’s built from Nov 2020 onwards?