Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Oct 17, 2015.

  1. MacRumors macrumors bot

    MacRumors

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    #1
    [​IMG]


    Apple has issued an internal notice about a new Quality Program that addresses anti-reflective coating issues on MacBook and MacBook Pro models with Retina displays, as confirmed by multiple sources. These issues include the anti-reflective coating on displays wearing off or delaminating under certain circumstances.

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    Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Affected customers that have already incurred out-of-warranty costs may be eligible for a refund through AppleCare support.

    Affected customers can book an appointment with a Genius Bar or visit an Apple Authorized Service Provider to determine if their MacBook is eligible for coverage. Apple does not currently plan on announcing the Quality Program publicly on its support website, according to sources, but may contact some customers directly.

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    MacRumors first reported on the problem in March, and it has since grown to affect thousands of customers on the Apple Support Communities, Facebook and our own discussion forums. Nearly 6,000 affected customers have also joined an online database called Staingate, sharing pictures of their damaged displays, while thousands of others have signed a Change.org petition.

    The anti-reflective coating wearing off or delaminating has resulted from various circumstances, including the pressure of the MacBook keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths. The issue often affects small areas of the screen, but sometimes encompasses the entire display.

    Leading up to the launch of this Quality Program, some MacBook Pro owners covered under AppleCare have been able to get their notebook repaired through the Genius Bar with no charge, while others have been told that cosmetic damage is not covered under warranty and offered to have their notebooks repaired for a service charge costing hundreds of dollars.

    Apple has launched similar Quality Programs in recent years based on common problems identified by Apple engineers. Apple offers public-facing Exchange and Repair Extension Programs for larger problems, such as the iSight Camera Replacement Program for iPhone 6 Plus, Beats Pill XL Speaker Recall Program and iPhone 5 Sleep/Wake Button Replacement Program.

    Article Link: Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues
     
  2. SSD-GUY macrumors 6502a

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    #2
    Took them a few months, but hey ho. Well done Apple for listening to your customers.
     
  3. 2457244 macrumors regular

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    #3
    Kinda artsy that second pic. People pay lot's of money to have a similar effect on their walls.
     
  4. macintoshmac macrumors 68030

    macintoshmac

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    #4
    When there is a definite issue, Apple is the most likely to take action to help consumers. People can scoff at Apple's behaviour while they are undergoing the problem, but the fact is that Apple is still the most likely to offer help. No other company does this.
     
  5. JCrz macrumors 6502

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    #5
    Looks like that guy used sandpaper to clean his screen.
     
  6. macintoshmac macrumors 68030

    macintoshmac

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    #6
    This one too paid some thousands for having that effect on his notebook. Of course, he also paid that much extra for the ability to carry that effect around. :D
     
  7. DHagan4755 macrumors 6502a

    DHagan4755

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    #7
    What products are these? iClear? It would be helpful to know what to avoid...
     
  8. DoctorKrabs macrumors 6502a

    DoctorKrabs

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    #8
    Now they need to launch a quality program for iPhone 6s/6s Plus backlights.
     
  9. bushido Suspended

    bushido

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    Germany
    #9
    happened to my 2012 one last November. they replaced my display free of charge after talking to the manager. the keyboard and the trackpad rubbed into the coating. nowadays i always place a soft mat inbetween before closing the lid
     
  10. navaira macrumors 68040

    navaira

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    #10
    You're cleaning it wrong.
     
  11. macintoshmac macrumors 68030

    macintoshmac

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    #11
    In due time... by the time 7s comes out in 2017, we will see replacement programs for the said backlights.
     
  12. merkinmuffley macrumors 6502a

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    #12
    Thank you Apple for stepping up to the plate and doing the right thing with this issue. This is very good news.
     
  13. Derekuda macrumors 6502

    Derekuda

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    #13
    I promise you it has nothing to do with listening to customer feedback, and is more about trying to avoid a class action lawsuit.
    If apple listened we would have bigger batteries, All iphones would be in 1080, and no more 16gb phones.
     
  14. mayuka macrumors 6502a

    mayuka

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    #14
    about time

    seems that all the mails to Tim Cook had a purpose after all. :)
     
  15. Prof. macrumors 601

    Prof.

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    #15
    We should only be using a soft microfibre cloth and water to clean Mac displays, no?
     
  16. majkom macrumors 65816

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    #16
    God it took them three years to admit there is serious issue with coating and yet some people here are praising them for being most consumer friendly company, this makes me
    LOL
     
  17. GuitarDTO macrumors 6502a

    Joined:
    Feb 16, 2011
    #17
    At least this came faster than the logic board/GPU issues on the 2011 macbook pros. I got that replaced under warranty when mine failed, and good to know if my screen on my RMBP starts decaying it will be covered. Apple either learned their lesson from the GPU failures or this issue was even more prominent and they were forced to do something.
     
  18. Jamalien macrumors member

    Joined:
    Oct 29, 2014
    #18
    My 2014 macbook pro has just started to show this near the top. Couldn't have been more careful with it as I knew about this well before I bought it and yet its still starting to show this.
     
  19. Jamalien macrumors member

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    #19
    *years
     
  20. dotnet macrumors 65816

    dotnet

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    #20
    Wow, that second image... is this for real? I've seen MacBook displays that have been shot that looked better than this.
     
  21. Joshoon macrumors regular

    Joshoon

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    #21
    Had the exact same problem!
    Never used any liquid on the screen, but it was probably caused by oil from my fingers that was on the keyboard, and the screen probably hit the keyboard when it was in my backpack.

    It wasn't covered by warranty by that time (February 2015), but got it fixed under warranty anyways, because I also had white spots in the screen, and this was covered.
     
  22. thewap, Oct 17, 2015
    Last edited: Oct 17, 2015

    thewap macrumors 6502a

    thewap

    Joined:
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    #22
    A real matte screen would make a difference instead of cheap anti reflective coatings...

    Wait..I'm sorry, that would cost 4 more beans...
     
  23. fenderbass146 macrumors 65816

    fenderbass146

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    Northwest Indiana
    #23
    But they never issued one for image retention, popping pixels, and mara spots....I'm giving up home. Why would they issue a fix for this and not the image retention issues.
     
  24. shanmugam macrumors 68020

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    Blazer town!
    #24
    wow, it takes petition to fix computers now

    someone is really directing the ship in right direction (until $200 billion runs out of course).
     
  25. SamVilde macrumors regular

    SamVilde

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    Location:
    New York City
    #25
    Yeah yeah yeah it's great that Apple wants to make things right. But for the people who had to endure that crap on a product that is so expensive - for many people that costs months or years of savings - kinda not awesome. When I see things like this I double down on my desire to keep this perfectly-functioning 2008 Macbook alive for as long as possible. Why would I want to breakdown and "upgrade" to a product that has issues like this?
     

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