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It's funny you bring up the legendary AEK II, which is one of my favorite keyboards of all time... but that too has problems. It relies on the troubled ALPS switch which is well known for key repeats. I've owned many ALPS mechanical boards and many of them have at least a minor keychatter problem. The version of the ALPS switch used in the AEK II's were dampened and more stable and tended to be less problematic, but weren't immune to ALPS chatter.

The common variant of ALPS chatter is not hard to fix though... if you know how to do it. Sadly, most people don't and they dump a perfectly good keyboard.

Interesting, I never experienced the key chatter, though maybe I'm not as picky.

Indeed, tweaking your mechanics isn't very easy to do. Some people do it more easily than others, but I can see the ultra flat style of keyboards coming out today to be a nightmare for a lot of people. I didn't start liking the butterfly switches until I learned how to tweak my mechanics on them. And this is where I have a problem with a lot of the commentary on the butterfly keyboards. Many of the loudest voices have little first hand experience with them. Tapping on them in the store or trying it for a few days doesn't count.

Some people who are repulsed by the keyboard would actually end up enjoying it if they gave it a real chance. I said this same thing to other people when the chiclet keyboards first came around.

Yeah, as I mentioned, I've adjusted in the past several times. Though, I guess in my head, there is probably some optimal that is closer to the AEK II or something similar. All these other variants seem to be tradeoffs, which are often worth-while.

I haven't spent a lot of time on the butterfly keyboard, I'll admit. We have one in our home here that my son mostly uses. I haven't spent a lot of time, though a bit more than just at the store. If it hadn't been for the issues, I had been planning to buy a MBP as my primary machine. I instead went with the 2018 mini (after waiting a couple years, undecided what to do)... so I'm actually thankful, as it is a better fit for me, I think.

I guess they are really two different issues: whether one likes and can adapt to the keyboard, and then the failures. My main point on the latter, though, is just that there are outright failures (requiring repair) and then people having difficulties that they fix themselves, or just put up with.

While you mention some issues, I still think this is far beyond anything I've ever seen in the Apple lineup.

From what I've written above, I'm sure it'll be no shock to hear that I'd totally encourage you to get something like a CODE keyboard. I switch keyboards whenever I'm in a rut or bored. If you're not well versed in mechanical keyboards, stick to to the more common configs or better known names because it really is more common to run into keyboard issues once you get into small production run high-end keyboards.

Thanks for the advice, and absolutely I'm no keyboard purist searching for some exact thing. I just want a good keyboard I can type fast and fluidly on. The 'chiclet' of the Magic Keyboard, I do feel, holds me back (on accuracy and speed). I like it otherwise... the size, portability, quietness, etc.

I've never used compressed air on a key jam, but there are two things I think the compressed air might be doing.

  1. If the key is jamming because the keycap is misaligned, forcing air through it could temporarily realign the keycap, but it'd only be a short term fix if there is a loose binding or a warped butterfly as the underlying reason for the misalignment.
  2. If there is larger debris impeding one of the butterfly levers, it might dislodge it, but I'm not a believer that this is all that common.
  3. It might not be doing anything. Some of the jams were pretty easy to clear. Just pressing it in a different spot a few times or giving it one firm press was sometimes enough for me, but this suggests either an alignment issue or soft debris in the way of the lever that gets crushed.

Interesting. But, whatever the issue actually is, it sure seems worse than any other Apple keyboard I can remember. How much of that is people who've decided they don't like it, so complain more, I can't say. But, there are just too many people out of the ratio of people I know who are having either repairs, or issues, for this to be just a tiny number, as Apple claims (yes, it might be a tiny number of actual repairs, but that doesn't cover the issue).
 
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My CMD key was falling off. Contacted Apple. They went through a list of reason they could use not to fix my keyboard like "did you spill any liquids on it". Finally they took my serial number and then told me they couldn't fix it because I'm now in the UK, but I bought it in Australia, so it's apparently it's not covered on this world-wide repair program. :(
They put me in touch with an Apple repair place near me and they quoted £200 to fix it!
I looked online and decided to buy an individual replacement key online and I've fixed it for $10. :)
 
Can someone tell me if the battery is glued to the top case on the Macbook 12 (2017)? If yes, then I should get a new battery automatically. That would be sweet.
 
I will say no, it is not and no, you won't.

 
This thread has become academic no longer for me as the ~ key on my 13” MBP 2017 has become distinctly sticky.

At least Apple has abandoned the butterfly keyboards & ARM Macs are on their way. My loyalty has become severely tested though.
 
I got my Macbook 12 2017 back. The battery didn’t change. They said it changes with the Pro. Not with this model.
 
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MBP 2016 owner here. Got my keyboard replaced for the third time in October of last year. Now my "x" key barely work. Time to bring it in once again for service.
 
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MBP 2016 owner here. Got my keyboard replaced for the third time in October of last year. Now my "x" key barely work. Time to bring it in once again for service.

The 'x' key on my MBP 16" 2019 does not work sometimes right from the beginning. Any user has this problem? I thought it were my typing problem but after reading this post, it could be the keyboard problem.
 
The 'x' key on my MBP 16" 2019 does not work sometimes right from the beginning. Any user has this problem? I thought it were my typing problem but after reading this post, it could be the keyboard problem.

The 2019 16" has the new (old) scissor-switch keyboard design, not the butterfly keyboard which was the source of so many problems. So if there is an issue with your "x" key, it probably isn't the same issue that butterfly keyboard users have.
 
The 2019 16" has the new (old) scissor-switch keyboard design, not the butterfly keyboard which was the source of so many problems. So if there is an issue with your "x" key, it probably isn't the same issue that butterfly keyboard users have.
I know the 2019 16" has new keyboard. That is why I bough it. I wonder if other users have similar problem with the new keyboard.
 
That's what I call a LEMON!

Still Apple gets away with it with no recalls....

Huh?! No recalls? Apple offers unlimited free, out of warranty replacements on those keyboards, basically with no questions asked. I had my (2017 13" MBP) keyboard replaced in February this year, and it's been nearly perfect since. (Bonus: You get a new, fresh battery along with it!)

Sure, you can argue the keyboard design should never have left the lab as it was. But Apple have done the right thing when it comes to fixing the issue and standing by their product.
 
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Huh?! No recalls? Apple offers unlimited free, out of warranty replacements on those keyboards, basically with no questions asked. I had my (2017 13" MBP) keyboard replaced in February this year, and it's been nearly perfect since. (Bonus: You get a new, fresh battery along with it!)

Sure, you can argue the keyboard design should never have left the lab as it was. But Apple have done the right thing when it comes to fixing the issue and standing by their product.
Only for, I think, 4 years, though.
 
Huh?! No recalls? Apple offers unlimited free, out of warranty replacements on those keyboards, basically with no questions asked. I had my (2017 13" MBP) keyboard replaced in February this year, and it's been nearly perfect since. (Bonus: You get a new, fresh battery along with it!)

Sure, you can argue the keyboard design should never have left the lab as it was. But Apple have done the right thing when it comes to fixing the issue and standing by their product.
"Right" thing would be a recall. Problem is that at the time, ALL Apple laptops had these keyboards. So this was a middle path.

Still I will argue that Apple could have done more. With a 4 year warranty on keyboards, you practically limit the usability of the device to 5-6 years. Keyboard replacement afterwards is way too expensive to be feasible.

What would have been "right" in my opinion, was extending the warranty (or even not) and then charging 100-150 EUR (or dollars) for keyboard replacement.
 
"Right" thing would be a recall. Problem is that at the time, ALL Apple laptops had these keyboards. So this was a middle path.

Still I will argue that Apple could have done more. With a 4 year warranty on keyboards, you practically limit the usability of the device to 5-6 years. Keyboard replacement afterwards is way too expensive to be feasible.

What would have been "right" in my opinion, was extending the warranty (or even not) and then charging 100-150 EUR (or dollars) for keyboard replacement.
Exactly. My son has one of these (I think 2017, so maybe slightly improved), so it is just a matter of time. After the 4 years is up, hopefully it would go another year or two. Even that is pretty short in terms of a MacBook Pro. I've used the ones I owned in the past longer than that, and then sold them to someone who kept using them.

They really should either replace them with a newer model (with new keyboard). Or, extend the warranty for the life of the machine for that particular repair.

What they currently have done is better than nothing. But, it isn't what they should be doing.
 
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Time to demand a MBP replacement already...!
Yup I'm trying to schedule an appointment for next week but availability ain't that great at my local Apple Store because of the pandemic. Hopefully they won't be adamant about it. I've never dealt with Apple for this kind of issue before.

That's what I call a LEMON!

Still Apple gets away with it with no recalls....
Started to have some issues during the summer with the down arrow key and sometimes my keyboard gets sticky after cleaning it (!), but the "x" key was the last straw. Garbage keyboard and the revised one with the membrane that I currently have only delays its eventual failure.
 
Huh?! No recalls? Apple offers unlimited free, out of warranty replacements on those keyboards, basically with no questions asked. I had my (2017 13" MBP) keyboard replaced in February this year, and it's been nearly perfect since. (Bonus: You get a new, fresh battery along with it!)

Sure, you can argue the keyboard design should never have left the lab as it was. But Apple have done the right thing when it comes to fixing the issue and standing by their product.
NO Apple did NOT the right thing. The right thing would have been to recall it the very first year and not wait 4 years to come with a damage control-lame plan.
 
NO Apple did NOT the right thing. The right thing would have been to recall it the very first year and not wait 4 years to come with a damage control-lame plan.

From a product innovation point of view, the redesigned of 2015 MB and 2016 MBP came with more flaws than any other generation.

The non-removable NVMe SSD is not very good for protecting global co2 emission from getting worse and the right thing for Apple is reverting back to modular design that can be used to reduce repairable cost and e-waste rather than deliberately locking out with stupid and inferior proprietary SSD.

As you know, the MagSafe help protects customer device from crashing down the floor and it's nowhere to be found. Let's look closer at the display and you will notice the screen bezel has become more asymmetrical.

The worst part is lack of innovation in Macbook keyboard advancement that took too long for Apple and Tim Cook to acknowledge and if it capable of not just fixing the mistake by replacing with old generation of magic keyboard which is long overdue for a radical improvements.
 
Just came out of my yearly visit at the Apple Store. My Apple Care expired in May so they refuse to exchange my machine and it’ll go for a 4th keyboard replacement. Definitely not a happy camper.
That's infuriating. Has there been a class-action suit about these things yet? You can't be the only one.
 
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Just came out of my yearly visit at the Apple Store. My Apple Care expired in May so they refuse to exchange my machine and it’ll go for a 4th keyboard replacement. Definitely not a happy camper.
That is considered a LEMON! you should sue apple even in small claims.
It is pathetic that Apple never recalled all the Macbooks after 2016.
 
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That's infuriating. Has there been a class-action suit about these things yet? You can't be the only one.

That is considered a LEMON! you should sue apple even in small claims.
It is pathetic that Apple never recalled all the Macbooks after 2016.

Good thing I kept everything in my records. Here is the report from October 2019.

Issue: -Still having lots of issues with keyboard
Client has reproduced the issues here
Letter that keep sticking and this will happen randomly
Letters:F, G, H, J, K,X
-Caps lock tends to not light up intermittently when pressed as if, if not pressed on the correct location key will not respond
Issues reproduced
-Touch Bar sometimes when using the volume and scrolling it will become unresponsive as per client he has to click else where and come back to the volume bar for it to work this happens every day, this happens when using safari and listening to something.
-client also asked me for minor scratches appearing on his display
On the left side a little higher than the middle.
-Client asked for a replacement computer
As per client the experience with this device, it has been negative and does not want to have it repaired.
Client understood that we can only evaluate a replacement unit after 3 major repairs performed on the same unit,
Client is scared that this issue might come back after his warranty expires
I told the client that if the same issue comes back , and is related to all the previous problems and we can reproduce it at the bar, that Apple was to evaluate the situation.
And this based on the history and experience client has had with this device since he bought it.
Steps to Reproduce: Tested and inspected at the bar
MRI
Cosmetic Condition: Nothing to report
Very good conditions
Proposed Resolution: We will go ahead with the third top case replacement, paired up with Manager (Annie) and Logi who advised me to proceed with a top case replacement and if issues come back that at that moment we wore to evaluate the possibility of a replacement.
Mac OS Version: Unknown
Hard Drive Size: 512
Memory Size: 16
Contact Apple Support Case: 100913147559

Employee 1347224067

It's even mentioned that I was concerned about the keyboard failing on me after my warranty. Fast forward to November 2020 and that's exactly what happened, and yet the employee totally ignored the replacement request. On top of that, she stated that if it fails again past May 2021 (4 years from the date I purchased it), I will have to pay to get it replaced again since it won't be covered by the limited warranty anymore. Infuriating.

I just noticed the Apple Support Case #. Would it help if I contact Apple directly? Not sure who to reach to escalate the case.
 
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Good thing I kept everything in my records. Here is the report from October 2019.



It's even mentioned that I was concerned about the keyboard failing on me after my warranty. Fast forward to November 2020 and that's exactly what happened, and yet the employee totally ignored the replacement request. On top it, she stated that if it fails again past May 2021 (4 years from the date I purchased it), I will have to pay to get it replaced again since it won't be covered by the limited warranty anymore. Infuriating.

I just noticed the Apple Support Case #. Would it help if I contact Apple directly? Not sure who to reach to escalate the case.
Contact a senior customer service at Apple directly (phone). If they do not respond you can file a small claim lawsuit depending which state you live in.
 
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