Apple Lie!!

Discussion in 'iPod touch' started by grale22, Oct 5, 2007.

  1. grale22 macrumors newbie

    Joined:
    Oct 5, 2007
    #1
    Ordered my Touch on 24/09 and it apparently shipped on 29/09. Have just spoken with Apple who now say that it hasn't even reached Europe yet.

    How did they ship it? By donkey? :mad:
     
  2. nlivo macrumors 6502a

    Joined:
    Jun 18, 2007
    Location:
    Ballarat, Australia
    #2
    No, that would be silly. :rolleyes:
     
  3. Much Ado macrumors 68000

    Much Ado

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    Sep 7, 2006
    Location:
    UK
    #3
    That's not Apple's problem, it's the courier's.
     
  4. Markleshark macrumors 603

    Markleshark

    Joined:
    Aug 15, 2006
    Location:
    Carlisle, Up Norf!
    #4
    And the slowness of the currier makes them liars?

    If you read through a few threads here, you'll see there was a Chinese holiday week last week, meaning the shipping as been delayed. No fault of Apple I'm afraid, it'll be sat in a warehouse somewhere in China.
     
  5. Lin macrumors member

    Joined:
    Sep 28, 2007
    Location:
    France
    #5
    Possibly... check this forum, some of us expected unusual delays, while their eagerly-awaited IPT was standing still (four hours or days) on some shelf at Arnhem...

    So far, eventually, they are delivered :)
     
  6. grale22 thread starter macrumors newbie

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    Oct 5, 2007
    #6
    Might be quicker though. :(
     
  7. sananda macrumors 68020

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    May 24, 2007
    #7
    as far as know they use a herd of dromedaries.
     
  8. grale22 thread starter macrumors newbie

    Joined:
    Oct 5, 2007
    #8
    Oh sorry... my mistake... not liars... just a poor operation. You can't disagree with that. They have a massive launch of a new product, take orders from tonnes of people and then fall down on incredibly slow shipping.... oh and don't put any updates on their tracking to let people know their order has gone nowhere. Was this a secret holiday that Apple didn't know about? I don't blame their shippers as my order is with Apple and I expect them to deliver.
     
  9. Rookie1986 macrumors 6502

    Joined:
    Oct 1, 2007
    #9
    Apple have said that mine had shipped on the 3rd but the delivery company hasn’t even picked it up yet
     
  10. Markleshark macrumors 603

    Markleshark

    Joined:
    Aug 15, 2006
    Location:
    Carlisle, Up Norf!
    #10
    Of course, I forgot Apple currier their own things.

    They make the product, so they do their 'delivering' the actual 'delivering' is done by a 3rd party.

    Thats the way it works. How you can blame Apple I will never know.
     
  11. grale22 thread starter macrumors newbie

    Joined:
    Oct 5, 2007
    #11
    Err... you don't think a company should be resonsible for the delivery of their products to their customers? You must work for a shoddy company with no customer service. Apple chose the shipper. Apple negotiate the terms and rates of all their shipments. The shipper answers to Apple and therefore Apple are answerable to their customers.... like me.
     
  12. Much Ado macrumors 68000

    Much Ado

    Joined:
    Sep 7, 2006
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    UK
    #12
    But of course, sir, we'll get Steve Jobs himself to bring you your iPod on a diamond-encrusted platter decorated with exquisite voles.
     
  13. Antimatter macrumors regular

    Joined:
    Sep 16, 2007
    #13
    just chill a little bit man. It will get there when it gets there. When you finally do get it though, it will be worth every second of waiting.
     
  14. clevin macrumors G3

    clevin

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    Aug 6, 2006
    #14
    haha, love that line.
     
  15. grale22 thread starter macrumors newbie

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    Oct 5, 2007
    #15
    Brilliant.... you've managed to utterly miss my point. I'm excited about getting what looks like an excellent product and just a bit disappointed in my first ever dealings with Apple. I not an important customer, but I know I'm not the only one on this forum wondering where their purchase is. There's numerous threads open about it. Keeping a customer informed of delays etc is just basic customer service. Not mentioning anything about country holidays and shipping delays when taking orders isn't good and in fact, launching a product days before a week's holiday in the country of origin just isn't bright!
     
  16. Mookie442 macrumors newbie

    Joined:
    Sep 14, 2007
    #16
    I think there's a lot of people in these forums acting like spoiled children. I want it I want it, I want it. Why hasn't is shipped? I can't wait any longer? You paid your money now sit back and wait like everyone else. Jesus. They were supposed to ship, S-H-I-P on the 28th. That was a week ago. They're coming from China. It doesn' matter when you ordered it's all about when they SHIP. (as typed on my iPT I've had for a week now :D )

    Actually 2 weeks. And it's fantastic. :D
     
  17. grale22 thread starter macrumors newbie

    Joined:
    Oct 5, 2007
    #17
    I agree... it's about when they ship. Apple said it shipped on the 29th. I spoke to them today and it's still sitting in China somewhere. That's not shipped.

    Spoiled children? Maybe you're right... I do "want it, want it, want it". Don't think it's much to expect to be kept updated on where an order is though. Went directly to Apple as thought they'd be the best supplier. Should have bought one from Currys last week.
     
  18. MagicWok macrumors 6502a

    Joined:
    Mar 2, 2006
    Location:
    London
    #18
    Of course it's silly! Why would Apple use donkeys when Camels are clearly better? :p
     
  19. Much Ado macrumors 68000

    Much Ado

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    Sep 7, 2006
    Location:
    UK
    #19
    It's been shipped and is now in the hands of the couriers, why don't you get that?
     
  20. brad.c macrumors 68020

    brad.c

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    Aug 23, 2004
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    50.813669°, -2.474796°
    #20
    Both methods quite clearly would be overkill for the package size. Raccoons, or even squirrels, would be ideally suited for both speed and accuracy. They do have a keen geographic memory.
     
  21. iSaint macrumors 603

    iSaint

    Joined:
    May 26, 2004
    Location:
    South Mississippi y'all, near the water!
    #21
    I think terrain would be a determining factor.

    Of course, one could jump in their automatic gasoline combustion vehicle and traipse on down to the local Apple Store for a quick purchase, and a great time as well!

    :)
     
  22. mojohanna macrumors 6502a

    mojohanna

    Joined:
    Jul 7, 2004
    Location:
    Cleveland
    #22
    OK, here is how it works. And I know this because I work for a company that ships about 8k to 10k packages a day with UPS.
    1. shipper processes order (in this case Shipper=Apple)
    2. Shipper scans package at warehouse.
    3. Usually, at some point in time between 7:00pm local time and 12:00am local time, UPS will pull the truck. In our case we have two trucks. The early one for overnight and other air packages and another for regular ground services. I am going to assume that if shipping from China, all are going to be pulled at the same time.
    4. At at given point in time after shipper closes the manifest for the night, all of the package information is transmitted to the carrier. This is why you see a scan when you track a package "electronic billing information received" or something similar to that.
    5. Package arrives at carriers local hub. Packages begin to be scanned and you may see additional information on the tracking record such as "package scanned at hub, package arrived at hub" etc.
    6. Package leaves hub, gets another scan.

    If package does not leave hub and a weekend hits, it will not move. If a huge week long communist holiday hits, IT WILL NOT MOVE.

    Once the shipper turns the package over to the carrier, the shipper has lost any control over the package. Any reporting on the status of the package that one might receive from the shipper is simply information the shipper has received from the carrier.
    Blaming the shipper once the package is shipped is like blaming an airline for a delay that is caused by weather.

    As a shipper there are things that can be done to re-route packages etc after they have left your control, however, if the carrier is not working and packages are not being processed, there is not a lot that can be done.

    As others have said, chill. The holiday in China is over and come Monday (sunday night here in the states) things will start to return to normal.

    And yes, I am positive that Apple was aware of this holiday, but how pissed would you have been if they said that the touch was not shipping until the second week of October when they announced it?
     
  23. surferfromuk macrumors 65816

    Joined:
    Feb 1, 2007
    #23
    I personally think this is why Apple's shares are going ballistic.

    Someone talked to the couriers and they went - 'Can you believe it!! Thirty million of them to ship in the next 2 weeks - we just can't do it that quick!"

    That can be the only logical reason it's taking so long.
     
  24. iCantwait macrumors 65816

    iCantwait

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    Sep 3, 2007
    Location:
    Melbourne, Australia
    #24
    that's the most I've laughed all week
     
  25. saltyzoo macrumors 65816

    saltyzoo

    Joined:
    Oct 4, 2007
    #25
    Sorry, but I have to side with the thread poster here. Lie? No, that's an overstatement.

    But, Apple IS responsible for such slow delivery.

    Shipper isn't prompt? Don't use them.

    Shipper is in a country that takes week long breaks? Don't manufacture in that country.

    Take over two weeks to get a product into a customers hands? Expect an unhappy customer that may put his money elsewhere next time.
     

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