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No, no, no, Apple. You profited massively from the sales of new phones by conveniently failing to tell your customers that you were slowing their current phones, thereby making them falsely believe they needed to upgrade. Yet you think we should go out of our way and take time from our day to travel to your stores, and *still* pay you more money to fix it? Had you been upfront and given customers the option to decide how their phones perform from within the OS, a replacement battery fee would be perfectly acceptable. I got a kit from Amazon that included tools and replaced my own for $24.95.

Post the link to Amazon please...
 
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I’m confused. Is that supposed to be $29 (Canada; $35) all-in, or is there a separate cost for labour? Before Apple decided to reduce their battery cost, I went to the Apple Genius Bar in Toronto and was quoted $99 for the battery replacement plus $429 labour. So tell me about that labour cost: does it still exist or is Apple now waiving it? Because let me tell you, that small reduction in battery cost means next to nothing if that labour cost is still there. Here’s a copy of my work order from Apple (p.s. I cancelled after seeing this bill, and purchased a battery replacement elsewhere.)
 

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Recently paid full price for battery replacement. Ill be visiting the store soon to inquire about a refund. Will report.
Personally, I'd keep the resolution to myself. All it will do is push the limits with people. Those who replaced their battery in the past 30 days, sure, give them the difference. If they replaced their battery 6 months ago, do they get a refund ? Where does the line get drawn ? Someone won't be happy.
 
Apple communication on this was horrible. I just went back and read Matthew Panzarino‘s story from February. Throttling was not mentioned anywhere. How would the average consumer know tweaks to the “power management system” = throttling the processor/slowing their phone down?

https://techcrunch.com/2017/02/23/a...d-unexpected-iphone-6s-shutdown-issues-by-80/

“As far as I’m able to understand what happened here, Apple found that sudden spikes of activity to the maximum power draw could cause older batteries, which had some mileage on them, to deliver power in an uneven manner, which would cause an emergency shutdown of the devices. Brand new batteries would not be affected, but as most phone batteries run through charge cycles they get less effective (this is a well-known byproduct of lithium-ion technology and one reason everyone wants to get rid of it as soon as someone figures out something better) and more susceptible to these kinds of triggering spikes.

Whatever tweaks Apple made to its power management system have enabled them to reduce the shutdowns heavily — but not eliminate them entirely. For those cases where a device still shuts down, folks will be able to restart without having to plug it in on iPhone 6s and 6s Plus devices.”

It’s also my understanding that there is a fix in on the newer beta versions of iOS that should allow the auto-restart in iPhone 6 Plus and iPhone 6 models, as well.
 
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Post the link to Amazon please...

Just go to Amazon and search for a replacement battery for your model phone. There are also numerous YouTube videos on how to do it. Personally, I went with a battery from Scanditech. We'll see about longevity as I only replaced it a few days ago. But so far it's holding a charge longer than the original battery and speed of operation is improved (iPhone 6). Not as quick as before the update to iOS11 though.
 
"We expected to need more time to be ready, but we are happy to offer our customers the lower pricing right away."

Translation: Damage control override from the top.

The staff member who said "it's holiday time, can't this wait until the end of January so we have time to train the geniuses that $79 is now $29" is feeling butthurt right now.
 
was in Glasgow Apple shop today, tried to get them to replace my daughter's iPhone 6 (mine 'till I got a X) battery. They ran some tests and said it was all fine. Geekbench score was about half the score that my Mum's iPhone 6 got and upgraded to X as phone was getting irritatingly laggy.
 
I wonder if the 6 and 6s have a design flaw in the way they handle aged batteries . My 6S was the only iPhone that did not cope with cold, resulting in shutdowns .

I have a suspicion engineering got thier tolerances wrong . From my experience, other than the 6S , the rest had no issues with poor batteries. The 6 plus is the only iPhone I did not keep long term .
 
No, no, no, Apple. You profited massively from the sales of new phones by conveniently failing to tell your customers that you were slowing their current phones, thereby making them falsely believe they needed to upgrade....

This was incompetence in corporate communication with its customers, not some clever plan hatched by somebody stroking a white Persian cat. However, like you I replaced my battery on my waaay out of warranty iPhone 4S with a relatively cheap kit (iFixit). The issue is not so much about how much it costs, but how long Apple will commit to providing batteries for a given model of iPhone (and iPad?).

In all honesty though, I like to see Apple's next model have a user-swappable battery. Concerns about dust and water ingress are an issue, but Apple supposedly has the best engineers, so....
 
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I got my replaced two weeks ago upon hearing the battery issue. Full price :(

Recently paid full price for battery replacement. Ill be visiting the store soon to inquire about a refund. Will report.
If you visit this refund page and scroll to the bottom to click the "Apple Sales and Refunds Policy" link, it states this:
Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
I'm not sure if the battery is considered an "Apple-branded product" but it's still worth a try to see if you can get the price adjustment.
 
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This gesture is still meaningless .

Your battery has to fail thier test for Apple to allow you to hand over $29, yes , they have to approve the replacement.

You cannot walk in and ask for a $29 replacement . Questions are being asked how valid thier test is.

My 5S passed all their tests, and when the genius replaced it anyway, my battery life increased by some 40% .

Let me make this very clear Apple owns the approval , you cannot walk in and hand over $29 and ask for a new battery for a device you own.

Edit : apple may change this - given the current situation .
 
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I don't believe that policy covers a repair. You're not really buying a battery in this case, you're paying for a repair. Apple could break it down like this:

Battery cost: $8.99
Labor: $70.01
Total: $79

vs now

$8.99
$20.01
$29
 
I personally think it's either a faulty battery or iOS 11 issue. I have a less than a year old iPhone 7 Plus and it restarts randomly sometimes. I can't figure it out. It ranges from using the camera to apple music to photos, etc... I checked my battery using an app and it looked good. I restored the phone a few times and it still has that issue... they did the same thing to slow down the Qualcomm modems when the iPhone 7 came out so its speed would be comparable to the slower Intel modems... :(
 
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How would the average consumer know tweaks to the “power management system” = throttling the processor/slowing their phone down?

And yet it's very common now for web sites that review a new iPhone to say that the SoC is "overpowered" for most of the apps available and claim that users "won't notice much of a difference" if they upgrade from the previous year's iPhone. That's one of the things that makes this controversy about the battery so stupid. MacRumors does this all the time, especially when comparing new smartphones from competing brands...benchmark differences are pooh-poohed as not being that important.
 
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