Apple Music Family Sharing Plan Not Working?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by NightStorm, Jun 30, 2015.

  1. NightStorm macrumors 68000

    Joined:
    Jan 26, 2006
    Location:
    Whitehouse, OH
    #1
    My wife and I have had family sharing turned on for both of our iTunes accounts for some time now and we are both able to see each others purchases. I purchased the Apple Music family share plan this afternoon and it works great on my phone. However, after updating my wife's iPhone to iOS 8.4 and opening the new Music app, it prompts her to purchase her own subscription of Apple Music.

    Has anyone been able to get this to work properly? If so, do you have any suggestions on how I could get this working? I have already tried removing Family Sharing and re-enrolling our accounts but that did not have any impact on the problem.
     
  2. CrystalPepsi macrumors regular

    CrystalPepsi

    Joined:
    Feb 3, 2011
  3. jplumey macrumors newbie

    Joined:
    Jul 14, 2008
    #3
    Hmmm no problems here. Maybe logoff the ID from the phone?
     
  4. patbookpro macrumors newbie

    Joined:
    Jun 30, 2015
    #4
    Same problem here. administrator ID#1 purchased the family plan free trial for $14.99 and sent invite for Apple music to another Family member with separate ID and ID#2 excepted the invite ID #2 is listed on the family sharing cloud. Apple music is still asking #2 to join a $9.99 or $14.99 for fam
     
  5. AustinIllini macrumors demi-god

    AustinIllini

    Joined:
    Oct 20, 2011
    Location:
    Austin, TX
    #5
    While it is a big issue, I'm sure it will be fixed quickly...


    ...HOWEVER, everyone using Apple Music is currently using it for free, so they do have a three month buffer to figure this out.
     
  6. TheClaff macrumors member

    Joined:
    Sep 9, 2009
    #6
    Having same issues it won't let me add other members already in family sharing. Just asks them to start a new trial.
     
  7. nafizur macrumors regular

    Joined:
    Jun 11, 2012
    #7
    hey, how did you send the invite? i'm having issue..
     
  8. bizzy045 macrumors 6502

    bizzy045

    Joined:
    Oct 5, 2011
    #8
    Working fine here. Already had family sharing setup. When my wife updated her iPhone and iPad, both recognized she was part of the family plan. Is the original account set to family plan under subscription settings?
     
  9. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #9
    Same issue here. 2 IDs on family sharing. On ID #1 set up Apple music and signed up for family. On ID#2 music app prompts to sign up for individual or family. I just went ahead and signed up for family on second ID too. Strange thing is that in music app if you click on the profile button there is a option to set up family sharing but family sharing is already set up
     
  10. chrismac2 macrumors regular

    chrismac2

    Joined:
    Jan 14, 2008
    Location:
    Renton, WA
    #10
    I had the same issue as people above. But signing out of the iTunes store and back in fixed the problem.
     
  11. supermanfan macrumors member

    Joined:
    Aug 23, 2008
    #11
    Tried that, no luck.
     
  12. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #12
    How exactly did you do it. Did you sign out/in on the primary and secondary. Did you restart any phones? Did you do one before the other or at the same time?
     
  13. supermanfan macrumors member

    Joined:
    Aug 23, 2008
    #15
    Frustrating. I've added my two kids just fine. I get to the fourth device/person (wife) and am getting this problem. I removed her from the family and re-added, no luck. Signed her out and back in numerous times on her device in Apple Music, no luck. Reboots, no luck.
     
  14. chrismac2 macrumors regular

    chrismac2

    Joined:
    Jan 14, 2008
    Location:
    Renton, WA
    #16
    I logged out of iTunes on both the primary family member account and the secondaries. Once I logged out the secondary and back in, it said something to the effect of "congratulations, an Apple Music subscription has been purchased on your family sharing account", and it walked the secondary user through setting up their musical tastes.
     
  15. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #17
    Perfect thank you for this
     
  16. supermanfan macrumors member

    Joined:
    Aug 23, 2008
    #18
    You say "iTunes" - do you mean Settings, iTunes & App Store? Is that where you are signing out?
     
  17. chrismac2 macrumors regular

    chrismac2

    Joined:
    Jan 14, 2008
    Location:
    Renton, WA
    #19
    If an iOS device, yes--in Settings, iTunes & App Store. If on the Mac, then you click on the account's name just to the left of the search field in iTunes and click, sign out.
     
  18. supermanfan macrumors member

    Joined:
    Aug 23, 2008
    #20
    Thanks - tried that, no luck.

    What a cluster. I went ahead a signed up my wife's device for another trial just to move the ball forward. Now, somehow, my name shows up in profile information on her phone. Grrr.
     
  19. patbookpro macrumors newbie

    Joined:
    Jun 30, 2015
    #21
    I sent it from Apple music app. Update: #2 left family iCloud, and was invited again and it worked but only for one hour. Now back to square one. FYI I talk to a Apple REP for one hour! about the issue and could not resolve.
     
  20. patbookpro macrumors newbie

    Joined:
    Jun 30, 2015
    #22
    I took your advice and is now working again. thanks! I hope it lasts longer than an hour this time. I signed out of Apple music app and iTunes on ID #2 and then I signed back in
     
  21. supermanfan macrumors member

    Joined:
    Aug 23, 2008
    #23
    Waiting patiently on hold in Apple support chat. Escalated to "Senior Advisor" now.
     
  22. retroneo macrumors 6502a

    Joined:
    Apr 22, 2005
    #24
    Same problem here.

    Was working fine. Now all asking to subscribe again. Go to subscribe and it says a family member has already invited. Proceed and buy again, it says already a member. Then I can't get past the Join Apple Music screen.

    Looks like a meltdown.
     
  23. patbookpro macrumors newbie

    Joined:
    Jun 30, 2015
    #25
    Disappointing and frustrating!. I got my ID#2 on Apple music by signing out of Apple music/iTunes. Then sign back on and it worked again. HOPE THEY FIX IT SOON!
     

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