TL;DR... "Our business model is correct. Our competitor's business model is dumb and isn't allowing us to charge our customers more for the same content."
Also, they really ned to keep this guy out of the public eye. He comes off super self-righteous, condescending, and I don't know exactly why, but a little creepy.
No, he’s just stating that Spotify doesn’t have a good business plan, which they don’t.