Those incidents happened to me and my friends, not you so you can't really say they were false just so you can support your cell company. And in fact, AT&T is the worst company to get replacement/new phones from, they just rather you buy a new one. It's happened to me and my family twice, a friend of mine three times with her Blackjack, and another friend of mine just recently.
You can't really prove that wrong.![]()
You're right, but I've seen enough of people not being entirely truthful to know BS when I see it. If some of those things have happened you're leaving pieces out of the story.
As for insurance, all cell companies allow you to insure anything through them, and it works if YOU are the one that breaks your phone as well. AT&T has nothing even close. If I break my phone I can get it fixed for free no matter what model or price. If I misplace it, I can get another one sent to me for $50. I can do that twice a year at most. So that destroys AT&T's reasoning for not insuring the iPhone or other smartphones, everyone else does it, they are just too cheap.
Very misinformed. Look up a company called Asurion (previously Lockline). That is the company that actually insures devices. They decide what gets insured, period. And almost every carrier uses the same company and has the same restrictions. This is something I may be slightly off on but I don't believe you can get a BlackBerry from Verizon and get it covered by insurance either.
And, to clarify, here is AT&T's insurance policy. All devices are insurable except RAZRv2, Z9, BlackBerry 8300/8800 series, Treo 750/680, Tilt, Moto Q, and iPhone. (You'll see a pattern here, high retail priced devices). The fee is a $4.99/month premium and then if anything happens, ANYTHING, you can replace the device for a $50 deductible 3 times/year. They even cover the Palm Centro and BlackBerry Pearl.
So... destroys reasoning? If I'm running Asurion and I have to replace devices on a $5/month premium and $50 deductible, why would I choose to insure those high ticket devices? That makes no sense. So people can call in and say that they're device was "stolen" and then I give them a $400-500 device for a $50 deductible. How long before I go out of business?
Or are you one of those people that think that the hardware is free or cheap to the carrier? Someone has to pay for it. I think that is one of the biggest misconceptions in the US market.
As for the bill paying, I pay the bill when I feel like it. I can wait to do it every two months or every month, just like every other phone company. The problem came when they cut it off halfway through the second month, then didn't activate it until after the month was over (2 weeks) even after I paid it. I thought I said that?
When did your cell phone company become a credit company? And I can say this with 100% certainty - when you pay a past due balance your service is restored immediately. No exceptions. That is the law. The only way this is delayed is if you pay with some payment method that has a clearing period (ie personal check).
Sprint may be dying, but their prices can't be beat non the less. AT&T would have been as obscure as Virgin Mobile if it wasn't for the iPhone, so that's a moot point.
Hmm... AT&T had the most customers before the iPhone and has only increased their lead since. This statement is laughable, especially when you consider how huge AT&T actually is.
You're right about the broken phone thing, but the problem that many AT&T customers is that they only offer it once or twice before they tell you to buy a new phone, and you're sending the old phones back to them. Buy a broken BB, send it back and get a new one. Get a broken one later on down the road, they may honor their 30 day thingy, but a lot of time they don't. Maybe they work different where you are. It's a pretty standard thing, but AT&T doesn't think they should do it.
Huh? If you buy a device on June 10th, 2007, you have warranty coverage until June 10th, 2008. Period. No matter how many devices have to be replaced due to manufacturer error. If you get a replacement on December 20th, 2007, your warranty still expires on June 10th, 2008. Pretty standard and I don't see a problem with that policy. And I believe that the warranty process through AT&T is that you call in and make the claim, they send the replacement, then you send back the defective device after you get the replacement (usually 2-3 days), so you're never without a device.
Nothing really false there.
See above.