Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple No Longer Offering 'One to One' Training as Add-on During Online Store Checkout

MacRumors

MacRumors

macrumors bot
Original poster
Apr 12, 2001
67,643
38,073



Apple continues to move toward retiring its One to One training program aimed at Mac customers, with the company's online store checkout process no longer offering the program as an add-on option for Mac purchases as of today.

applecare_no_one_to_one.jpg
Current online store checkout process for Macs with no mention of One to One​
​

Today's change comes a few weeks after MacRumors initially reported rumors of One to One's impending demise and later confirmed meetings with retail staff to announce the change. The program will officially be discontinued on September 28, although with today's change it's clear the company is looking to halt new signups as much as possible ahead of that date.

applecare_one_to_one_old.jpg
Previous checkout options with both AppleCare and One to One offered​

Priced at $99 per year and valid for up to three years following the purchase of a new Mac, Apple's One to One program offered to teach customers unfamiliar with the company's products everything from basic setup to more specialized sessions on apps like GarageBand and Final Cut Pro.

Apple will continue to offer free workshops and training in its stores, but with the more advanced paid One to One option being discontinued, it could offer an opportunity for resellers to promote their own similar programs.

Article Link: Apple No Longer Offering 'One to One' Training as Add-on During Online Store Checkout
 
Article Link
https://www.macrumors.com/2015/09/18/one-to-one-removed-online-checkout/
People still want this service. Here though will be an opportunity for a 3rd party to step in and take this business or start a new business in their area.
 
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
 
  • Like
Reactions: diipii
macnewbie91 said:
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
Click to expand...
Not sure it is really needed. Macs aren't that hard to use without some calss
 
Last edited:
  • Like
Reactions: TruthWatcher412, PowerBook-G5 and Jamalien
Who paid for this actually other than rich yuppies who are only buying a Mac because it is an Apple product and "cool"?

If you want to learn how to do something in today's world there is a simple thing called the INTERNET! Look up what you don't know and BAM you learn it on your own!
 
  • Like
Reactions: PowerBook-G5
KindredMAC said:
Who paid for this actually other than rich yuppies who are only buying a Mac because it is an Apple product and "cool"?

If you want to learn how to do something in today's world there is a simple thing called the INTERNET! Look up what you don't know and BAM you learn it on your own!
Click to expand...
Yea, but this is not as good for many people as it is for me. I learn over the internet but my not rich not yuppie relatives that I directed to Apple liked this service. They could go to the store with everything versus me sitting at their house for hours at a time. Maybe this is selfish on my part but they did get a lot of confidence by talking with a person in the store that was able to answer their questions.
 
  • Like
Reactions: Capt T
I can see this being rolled into a different service to include this so that a plan someone would want (i.e., Applecare, high GB cloud services) end up paying more for those without ever using this part of the new service.
 
Never used them anyway, prefer to open my new product in the comfort of my own home.

You know the one, it sat there, a brand new sparkling iDevice, not even wanting to open it, and relishing the fact. Rather than some greasy Genius bar employee cutting open your new pride and joy!
 
stu.h said:
Rather than some greasy Genius bar employee cutting open your new pride and joy!
Click to expand...
What a terrible completely rude, insulting, and unnecessary thing to say. I've had many excellent interchanges with Apple Store employees. They have been very helpful in dealing with some hardware issues I've had. Every one of them has been knowledgable and helpful. And I'm quite sure many of them have had to deal with insulting people like yourself and have done so gracefully. Just remember what you said when some support person treats you as you treat them.
 
  • Like
Reactions: kupkakez and 5105973
Personally, I think this is a bad idea. I literally just got done doing a presentation about iOS and am always amazed at the amount of things people have no clue about. A few of the attendees had 5s and newer iPhones and didn't know what Touch ID was. Over half did not have Find My iPhone or iCloud Backup turned on. These are basic elements of iOS that far too many people are going without that easily improve the user experience dramatically.
 
Last edited:
  • Like
Reactions: Sea Bass and 5105973
Saucesome2000 said:
Personally, I think this is a bad idea. I literally just got done doing a presentation about iOS and am always amazed at the amount of things people have no clue about. A few of the attendees had 5s and newer iPhones and didn't know what Touch ID was.
Click to expand...

I think that's why the workshops will still be around. The only thing one to one was good for was giving senior citizens a reason to leave the house. They never retained information though, so it's hardly a learning experience.
 
You still have the free Workshops & Events that take place within the Apple Stores. They can be helpful. Not the same as One On One but none the less helpful.
 
ElRojito said:
I think that's why the workshops will still be around. The only thing one to one was good for was giving senior citizens a reason to leave the house. They never retained information though, so it's hardly a learning experience.
Click to expand...
I've done a few of these classes and presentations and in my opinion, the older folks need one to one assistance as opposed to a group learning environment. At the Apple Store in Nashville, I always see a large amount of one to one classes going on outside the store in an area they have set up with tables and chairs. But, what do I know? Apple continues to be successful.
 
  • Like
Reactions: 5105973
macnewbie91 said:
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
Click to expand...
It's not surprising anymore. To be honest, IMO, it's no longer the real APPLE company.
 
I purchased the one on one service for my 76 year old mother. Sadly I don't have the patience to teach her how to use her computer and this was a great way to get her up to speed. However, yesterday she tried to go set up her first appointment at the Sherman Oaks apple store and was told by the store manager that they would rather refund her the amount than actually honor the service. I was pretty shocked when she told me this and called apple support who were very nice and said the store manager was in the wrong and set her up at another location. Frankly, I'm surprised how they treated my mom, but I guess they're eager to get rid of it.
 
  • Like
Reactions: Sea Bass and 5105973
macnewbie91 said:
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
Click to expand...

Really? Do you ever listen to yourself? You seem very angry. Apple is changing from a $100 option to free workshops. That's a much better learning environment.
 
  • Like
Reactions: Ericus Macabeus
I can see one-on-one with a Mac. I can't see it at all with an iOS device...even for old people. They can just go to their loving children... ;)
 
Horacesquad said:
I purchased the one on one service for my 76 year old mother. Sadly I don't have the patience to teach her how to use her computer and this was a great way to get her up to speed. However, yesterday she tried to go set up her first appointment at the Sherman Oaks apple store and was told by the store manager that they would rather refund her the amount than actually honor the service. I was pretty shocked when she told me this and called apple support who were very nice and said the store manager was in the wrong and set her up at another location. Frankly, I'm surprised how they treated my mom, but I guess they're eager to get rid of it.
Click to expand...
Would you continue to support Apple if they kept treating her like that?
 
pat500000 said:
Would you continue to support Apple if they kept treating her like that?
Click to expand...

Where's the indication that they 'kept treating her like that?' They agreed to correct the issue and set her up with the service desired. Occasionally front-end managers make mistakes. As long as the company corrects them, what is the problem? It is not as if Apple said, 'the manager was right.'
 
macnewbie91 said:
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.
Click to expand...
Oh come on. It's enough that people say that Apple dumbs down the system for a kindergartener to understand so if a kindergartener could use a Mac then I don't see the point of having "Mac classes" anymore either. It's not like they can't ask for help at the Apple store still or get that info right from the web.
If any OS needs classroom instruction for newbies it's Windows. All these years people have gotten by just fine buying a Windows machine and getting it up and running.

If by now a person that is not technically inclined can't figure out how to use today's Mac OS then they shouldn't be buying one.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back