Apple No Longer Offering 'One to One' Training as Add-on During Online Store Checkout

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Apple continues to move toward retiring its One to One training program aimed at Mac customers, with the company's online store checkout process no longer offering the program as an add-on option for Mac purchases as of today.

Current online store checkout process for Macs with no mention of One to One​

Today's change comes a few weeks after MacRumors initially reported rumors of One to One's impending demise and later confirmed meetings with retail staff to announce the change. The program will officially be discontinued on September 28, although with today's change it's clear the company is looking to halt new signups as much as possible ahead of that date.

Previous checkout options with both AppleCare and One to One offered

Priced at $99 per year and valid for up to three years following the purchase of a new Mac, Apple's One to One program offered to teach customers unfamiliar with the company's products everything from basic setup to more specialized sessions on apps like GarageBand and Final Cut Pro.

Apple will continue to offer free workshops and training in its stores, but with the more advanced paid One to One option being discontinued, it could offer an opportunity for resellers to promote their own similar programs.

Article Link: Apple No Longer Offering 'One to One' Training as Add-on During Online Store Checkout
 

gsmornot

macrumors 68040
Sep 29, 2014
3,271
2,892
People still want this service. Here though will be an opportunity for a 3rd party to step in and take this business or start a new business in their area.
 

macnewbie91

macrumors 6502
Jul 24, 2015
322
193
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
 
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KdParker

macrumors 601
Oct 1, 2010
4,793
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So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
Not sure it is really needed. Macs aren't that hard to use without some calss
 
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KindredMAC

macrumors 6502a
Sep 23, 2003
971
203
Who paid for this actually other than rich yuppies who are only buying a Mac because it is an Apple product and "cool"?

If you want to learn how to do something in today's world there is a simple thing called the INTERNET! Look up what you don't know and BAM you learn it on your own!
 
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gsmornot

macrumors 68040
Sep 29, 2014
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Who paid for this actually other than rich yuppies who are only buying a Mac because it is an Apple product and "cool"?

If you want to learn how to do something in today's world there is a simple thing called the INTERNET! Look up what you don't know and BAM you learn it on your own!
Yea, but this is not as good for many people as it is for me. I learn over the internet but my not rich not yuppie relatives that I directed to Apple liked this service. They could go to the store with everything versus me sitting at their house for hours at a time. Maybe this is selfish on my part but they did get a lot of confidence by talking with a person in the store that was able to answer their questions.
 
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TWSS37

macrumors 65816
Feb 4, 2011
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I can see this being rolled into a different service to include this so that a plan someone would want (i.e., Applecare, high GB cloud services) end up paying more for those without ever using this part of the new service.
 

stu.h

macrumors 65816
May 8, 2010
1,129
204
West Midlands, England.
Never used them anyway, prefer to open my new product in the comfort of my own home.

You know the one, it sat there, a brand new sparkling iDevice, not even wanting to open it, and relishing the fact. Rather than some greasy Genius bar employee cutting open your new pride and joy!
 

SlipperySlop

Suspended
Sep 14, 2015
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Rather than some greasy Genius bar employee cutting open your new pride and joy!
What a terrible completely rude, insulting, and unnecessary thing to say. I've had many excellent interchanges with Apple Store employees. They have been very helpful in dealing with some hardware issues I've had. Every one of them has been knowledgable and helpful. And I'm quite sure many of them have had to deal with insulting people like yourself and have done so gracefully. Just remember what you said when some support person treats you as you treat them.
 

Saucesome2000

macrumors 6502
Dec 10, 2014
338
319
Nashville, TN
Personally, I think this is a bad idea. I literally just got done doing a presentation about iOS and am always amazed at the amount of things people have no clue about. A few of the attendees had 5s and newer iPhones and didn't know what Touch ID was. Over half did not have Find My iPhone or iCloud Backup turned on. These are basic elements of iOS that far too many people are going without that easily improve the user experience dramatically.
 
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ElRojito

macrumors 6502
May 6, 2012
266
362
Personally, I think this is a bad idea. I literally just got done doing a presentation about iOS and am always amazed at the amount of things people have no clue about. A few of the attendees had 5s and newer iPhones and didn't know what Touch ID was.
I think that's why the workshops will still be around. The only thing one to one was good for was giving senior citizens a reason to leave the house. They never retained information though, so it's hardly a learning experience.
 

firedept

macrumors 603
Jul 8, 2011
5,793
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Somewhere!
You still have the free Workshops & Events that take place within the Apple Stores. They can be helpful. Not the same as One On One but none the less helpful.
 

Saucesome2000

macrumors 6502
Dec 10, 2014
338
319
Nashville, TN
I think that's why the workshops will still be around. The only thing one to one was good for was giving senior citizens a reason to leave the house. They never retained information though, so it's hardly a learning experience.
I've done a few of these classes and presentations and in my opinion, the older folks need one to one assistance as opposed to a group learning environment. At the Apple Store in Nashville, I always see a large amount of one to one classes going on outside the store in an area they have set up with tables and chairs. But, what do I know? Apple continues to be successful.
 
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pat500000

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So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
It's not surprising anymore. To be honest, IMO, it's no longer the real APPLE company.
 

Horacesquad

macrumors newbie
Sep 18, 2015
1
2
I purchased the one on one service for my 76 year old mother. Sadly I don't have the patience to teach her how to use her computer and this was a great way to get her up to speed. However, yesterday she tried to go set up her first appointment at the Sherman Oaks apple store and was told by the store manager that they would rather refund her the amount than actually honor the service. I was pretty shocked when she told me this and called apple support who were very nice and said the store manager was in the wrong and set her up at another location. Frankly, I'm surprised how they treated my mom, but I guess they're eager to get rid of it.
 

citysnaps

macrumors 603
Oct 10, 2011
6,266
10,489
San Francisco
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.

What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
Really? Do you ever listen to yourself? You seem very angry. Apple is changing from a $100 option to free workshops. That's a much better learning environment.
 
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naeS1Sean

macrumors 6502a
Oct 14, 2011
762
1,230
Scranton, PA
I can see one-on-one with a Mac. I can't see it at all with an iOS device...even for old people. They can just go to their loving children... ;)
 

pat500000

Suspended
Jun 3, 2015
8,523
7,513
I purchased the one on one service for my 76 year old mother. Sadly I don't have the patience to teach her how to use her computer and this was a great way to get her up to speed. However, yesterday she tried to go set up her first appointment at the Sherman Oaks apple store and was told by the store manager that they would rather refund her the amount than actually honor the service. I was pretty shocked when she told me this and called apple support who were very nice and said the store manager was in the wrong and set her up at another location. Frankly, I'm surprised how they treated my mom, but I guess they're eager to get rid of it.
Would you continue to support Apple if they kept treating her like that?
 

rnizlek

macrumors 6502
Mar 31, 2004
268
4
Washington, DC
Would you continue to support Apple if they kept treating her like that?
Where's the indication that they 'kept treating her like that?' They agreed to correct the issue and set her up with the service desired. Occasionally front-end managers make mistakes. As long as the company corrects them, what is the problem? It is not as if Apple said, 'the manager was right.'
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.
Oh come on. It's enough that people say that Apple dumbs down the system for a kindergartener to understand so if a kindergartener could use a Mac then I don't see the point of having "Mac classes" anymore either. It's not like they can't ask for help at the Apple store still or get that info right from the web.
If any OS needs classroom instruction for newbies it's Windows. All these years people have gotten by just fine buying a Windows machine and getting it up and running.

If by now a person that is not technically inclined can't figure out how to use today's Mac OS then they shouldn't be buying one.
 
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