Apple No Longer Offering 'One to One' Training as Add-on During Online Store Checkout

[dsmedic10]

Is there any reason a third party can't charge $50 for a one-on-one outside of Apple? I never used 1-on-1 but I can see the benefit for some people. When I got a Macbook Air for my wife, who used Windows her whole life, it took about 10 minutes for her to figure out Mac OS X and do the things she wanted to do. After that, it was google for basically anything else she or I needed to know.

I'm sure Apple has a reason for not offering a paid service (it was never free, the customer paid $100 for it). Maybe the numbers didn't add up to keeping the service available. Maybe they want to redirect the 1-on-1 people to more productive things. Maybe Apple just said "eff-it" and closed the program. Either way, life will go on. There are plenty of free resources for anyone who needs help, and Apple support is still free for 90 days and a simple phone call away.

 

[gotaloha]

I'm a 10+ year Apple user. I have used One to One on and off for years. I find it very helpful to me and I am not a senior. I always leave the Apple store with so much knowledge that I would of never taken the time to google. I have a One to One that I purchased with my MacBook Pro two years ago. I guess I better get using it quickly!

 

[ladycsr]

People still want this service. Here though will be an opportunity for a 3rd party to step in and take this business or start a new business in their area.

For $99 a year.. i don't see how you can build a business on such a small fee. It would have to be at least $499.99 a year.

 

[ladycsr]

Is there any reason a third party can't charge $50 for a one-on-one outside of Apple? I never used 1-on-1 but I can see the benefit for some people. When I got a Macbook Air for my wife, who used Windows her whole life, it took about 10 minutes for her to figure out Mac OS X and do the things she wanted to do. After that, it was google for basically anything else she or I needed to know.

I'm sure Apple has a reason for not offering a paid service (it was never free, the customer paid $100 for it). Maybe the numbers didn't add up to keeping the service available. Maybe they want to redirect the 1-on-1 people to more productive things. Maybe Apple just said "eff-it" and closed the program. Either way, life will go on. There are plenty of free resources for anyone who needs help, and Apple support is still free for 90 days and a simple phone call away.

No way for $50 a year! The employees doing that job will make at least $20 then add rent, insurance.. no way.
Apple already had the employees there.. so for $99 it was ok.
But for a business to do this wi need to charge $499 in my opinion.