Apple Not Accepting Returns or Exchanges in Hong Kong

[Bubba Satori]

Apple has a reason.

So does the Prince of Darkness.

 

[smacrumon]

So with iPhone 7, you have a camera lens that can be scratched (although Apple states it is a sapphire lens) and a strange hissing sound when the device is under load, and you say people in HK can not get refunds??? How ridiculous. Customers have a right to refund for any reason. If it is not fit for purpose, faulty, or just change of mind and unopened. This is no reason to deny customers from a reasonable and fair return worldwide. Some of the ridiculous stuff I've read here denying the rights of people to fair and reasonable transactions...

 

[weckart]

Customers have a right to refund for any reason.

A vague, undefinable right unfettered by any qualification. I don't think this right exists anywhere.

One thing that always struck me about stores in the US that did entertain returns, not for reason of faulty manufacture or mislabelling, was that this always seemed to be accompanied by a 'restocking fee', something I have rarely if ever encountered in Europe. This seemed to be a way of accommodating buyer's remorse without penalising the vendor, who had the cost of inspection, increasing inventory and having to sell the returned goods at a discount as an open box item. If Apple wanted to keep its option of returns for its genuine customers, whilst not providing incentives for touts, then this would be one way of doing so, although doing away with returns altogether is cheaper and easier to implement.

 

[jlc1978]

Well, in the UK there is a quite well-known store that pays customers money if they donate their used clothes to a charity shop. That store also has a generous returns policy. So there are people who go through the charity shops, buy all the clothes from this particular store, and take it to a store to get a full price refund. And if the sales people who have seen it all refuse a refund, they ask for a manager and shout at that manager (usually a stupid, inexperienced kid of twenty years) and get their money.

There are always some people who game the system and eventually ruin it for those who don't abuse the privilege. If I ran the store, I'd make a great big mark through the label or somewhere else that is not visible when worn with indelible ink to show it had been donated and thus no longer qualifies for a refund. Many US stores that sell excess or leftover stock via their outlets do that; a perfectly acceptable thing to do as the consumer get s bargain and the store doesn't have crooks stealing from them by returning items they didn't buy.
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A vague, undefinable right unfettered by any qualification. I don't think this right exists anywhere.

It doesn't, beyond laws about defective products and fitness for purpose; or for mail order goods.; or cooling off periods for certain purchases.

One thing that always struck me about stores in the US that did entertain returns, not for reason of faulty manufacture or mislabelling, was that this always seemed to be accompanied by a 'restocking fee', something I have rarely if ever encountered in Europe.

Stores do this to increase sales. They realize people will buy things they aren't sure they want, knowing they can return them, and of those buyers only a small fraction will actually return the item; thus they get more revenue at virtually no cost.

It's similar why the price match to keep prices up and get people to buy now rather then go elsewhere.

 

[ncc1701d]

LOL, Like my Joint Venture Partners said when I was doing business there, "The laws are just on the surface".

If HK starts to have protests like similar to Tiananmen Square or the monitored HK 'elections' start to go against Bejing, you will see how independent the 'citizens' of HK really are.

you must mean like the umbrella movement in 2014 that went on for weeks

https://en.wikipedia.org/wiki/2014_Hong_Kong_protests