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Apple has excellent phone support as well, not to mention online ordering. Customer service is A+.

Agreed, but if the product needs to be physically returned to Apple for servicing, I much prefer to bring it in myself rather than ship it back-and-forth.
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Bye, have fun wherever you go. Apple offers more service options than any other service provider. But some Apple customers just can’t be satisfied.

You must have misread my post. I stated I was reluctant to make an Apple product purchase in the foreseeable future. And if I wasn't satisified with Apple products then I wouldn't be an Apple customer!
 
Regions where people are well behaved and follow scientific recommendations get their iPhone 5G on time.

Otherwise, you're at the mercy of UPS.

You just slammed 90% of the US. lol...
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My husband's 6s bit the dust recently and due to the new normal of working from home, he had to have an immediate replacement since it was his only way to receive work calls (otherwise, we'd never have gone to the brick and mortar store!). We ordered online for in-store pick up at the Oklahoma City location which is inside a mall. They had implemented numerous precautions and the place was still a madhouse. Security guards everywhere, temperature screenings, masks required, limited people allowed in the store at a time, everyone required to use hand sanitizer on your way in, employees were wiping down devices after every use. For us, since we were picking up an order, we weren't even allowed inside the store. We had to stand in a taped off socially distanced "box" and wait our turn. They weren't doing in-store set up for new devices either, just advising you to call Customer Support if you had trouble.

So...my point is, our Apple store was making every effort to keep things as safe as possible and I still spent the entire time wishing we hadn't gone and feeling horrible for all of the staff having to deal with that. I do think that curbside service would be a much better option for many locations, but I can't imagine how the OKC store would manage that just due to their set up.

Same scenario where I live. The worst part is that the measures were essentially keeping the staff safe, but not any of the customers waiting outside (and there were more customers outside than people in the store). We had lines with no social distancing whatsoever and mall patrons walking well within 6 ft of the customers waiting. It was pretty much a cluster**** and I, like you, also wish I hadn't gone and also felt horrible for the staff.
 
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So a retail employee at a closed location is continuing to be paid employee wages but can sign up to work from home as well? What's the incentive to work if you'll also be paid not to work? Are the wages/hours/benefits different between the options?

Because it's trusting their employees to do the right thing. Like thousands of employees in Victoria, Australia right now. I've been WFH since 16 March.
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A majority of the comments about are about, "Oh, woe is me!" It's systematically what is wrong with the US right now amid the pandemic, rather than thinking about everyone.
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Your'e suggested that the US has brought down infections and deaths?!
 
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I’ve been working from home since April and it’s great. Hard to beat the commute.
 
I think Apple could be responsible and still have stores open, albeit with practical health policies in place. Closing shop every time there is a spike in a state is not the answer.
The problem is that the states they are closing stores are spiking because the public and even leaders refuse to acknowledge the seriousness of this outbreak. Dealing with crowds of people who don’t get it and believe it’s a political hoax puts their employees at risk.
 
The problem is that the states they are closing stores are spiking because the public and even leaders refuse to acknowledge the seriousness of this outbreak. Dealing with crowds of people who don’t get it and believe it’s a political hoax puts their employees at risk.

Pretty much. Here in California I saw <30% mask wearing when I went out and about. Personally got to witness several near fights due to mask issues outside of stores. People don’t care. And now California is shutting down again.
 
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I just order my iPhone/iPad/Apple Watch through AT&T when they become available. They show up and I turn them on. I do have to go through the sign-in process, but that's just about it. One of the main selling points of Apple products is that you don't need direct assistance for many things'. Even when I managed to gag my MacBook with coffee, I called AppleCare, and they shipped out a prepaid box, and it was off to Texas for Depo repair.

Besides, I never really liked the swap-meet store layout, with folks in milling around like a herd of grazing cows.
 
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So a retail employee at a closed location is continuing to be paid employee wages but can sign up to work from home as well? What's the incentive to work if you'll also be paid not to work? Are the wages/hours/benefits different between the options?

As someone employed with another famous company, known for their brown boxes with smiley faces on them? I can tell you we're in the same situation, except it's mandatory for us to do online chat or phone support, even if we were recently hired to provide in office/local I.T. support instead.

Honestly, how enjoyable vs. horrible this is depends almost completely on how the company opts to manage it. If Apple takes a lax attitude of "Do as much of it as you're comfortable doing." and "We don't really track or enforce metrics on your number of calls completed a day, minutes spent per customer, etc."? I could easily see people wanting to volunteer to help out with it.

Unfortunately, in our situation, it seems as the support queues keep growing from all the employees working from home? Management is trying to figure out just how much they can push everyone in I.T. already on payroll to grind through as many of them as humanly possible. You can look at the "bright side" I guess, which is the reality a lot of people are getting paid more than they'd ever normally pay for a helpdesk job like that. But the downside is the micro-managing of every minute spent working and demanding people multitask, trying to help 2 or 3 customers simultaneously.
 
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Can't you just return it by mail, and order replacements by mail?

No, I even called them and they won’t let me return it via mail. I wanted to exchange for a 256 GB 8 Plus but they had discontinued it... so I had to hurry and buy a refurb to get what I wanted. So I literally have the payment for this phone just sitting in a box and can’t do anything with it.
 
Regions where people are well behaved and follow scientific recommendations get their iPhone 5G on time.

Otherwise, you're at the mercy of UPS.

If this whole corona thing would have been approached scientifically and methodologically it would never even have started. Maybe a few scientists would take about it in specialist lectures about flu and flu like diseases. But for everyone else it would have never been more than the seasonal flu.

This scam will run as long as people "behave", play along with the lie, wear their mask and obey.
 
So a retail employee at a closed location is continuing to be paid employee wages but can sign up to work from home as well? What's the incentive to work if you'll also be paid not to work? Are the wages/hours/benefits different between the options?
When COVID is over, someone will look at who got paid and worked, and who got paid and didn't work. Who do you think will keep their job?
 
If it isn't safe for corporate offices to be open and numerous Apple retail store employees ending up with COVID-19 instead of closing some stores with positive cases while others remain open it would be best for all stores to close to keep employees and customers safer instead of unknowingly passing it from person to person.
 
You get bored out of your mind if you are at home all day....by having work, it helps to pass the time, especially during these times.....

At least, that is my rationale to keep working from home, even though my company isn't checking up on me...
I wouldn’t get bored. Always lots to do
 
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I just don't get it with the general US attitude on this site.

Always, always bloody well moaning.

Buy cheap, shoddy Android alternatives if you don't like what you're getting from Apple.

Quality has never been a great issue for you guys!


Thats what we do here in the USA we moan, whine, complain and get offended really easy.
 
Can we all take a moment and appreciate that fact that Apple(and other companies really) are releasing new iPhones, new iOS, new OS, and doing a mega transition into ARM processors in the same year they can not do as much as open a retail store?
I am quite thankful for all companies that continue to provide products and services under these circumstances.
 
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