Last year I switched from regular cable TV service to just having a bunch of Apple Tv’s around. I’ve got two Apple TV 4th gens around and two Apple TV 4K’s. My TV/internet provider was AT&T. And when I cancelled TV service with them, they put a monthly 1 TB data cap on my internet service. I figured out that if in the Settings app I lowered the resolution from 1080i or 1080p down to 480p on all my Apple TV’s that I stay under the data cap. The main video app I use on Apple TV is YouTube TV. And when you lower the resolution, that must tell the Google servers to send you video with a lower bit rate. And so you use less bandwidth. Interestingly, lowering the resolution down to 720p reduced the bandwidth we were using very little, if st all. I’m thinking to save money, Google really doesn’t stream any higher bit rate video to people requesting 1080i than they do to people requesting 720p. When my Apple TV’s auto-updated to tvOS 12.1 back in like November, two of my TV’s had their HDMI ports fried, These were the ports on those TV’s that were hooked up to the Apple TV 4K’s. So after playing around with them a little, I figured out that if I just plugged the Apple TV 4K’s into different HDMI ports on the TV’s everything worked fine. Then a week later I noticed I was a good bit over my data cap on my internet service. So I checked the resolution on my Apple TV’s and the resolution on the two Apple TV 4K’s had been switched to 1080i (or 1080p, I can’t remember now). The Apple TV 4th gens were fine. They were still on 480p and no HDMI ports were fried in the TV’s they were connected to. The problem is only with the Apple TV 4K’s. So I tried switching the Apple TV 4K’s back down to 480p. But the Settings app would reject that change after a couple of seconds. So I called Apple support and after a few days messing with them and getting them some data dump from the TV, they came back and said they reproduced the bug in their lab and it was in their bug tracking system to fix. So I put the two Apple TV 4K’s on the two TV’s I use less and just stopped using them. Which was obnoxious, but fine for awhile. But now it’s like 4 months later. Apple has released two updates to tvOS, 12.1.1 and 12.1.2, and the bug is still not fixed, Anyone has any advice on how to handle this with Apple? I’ve got like a senior level tech calling me back in a couple of days, I called Support this week just to ask to if there was any feedback at all from engineering. And I’m waiting for the call back. What I really think should happen is Apple should send me two Apple TV 4th gens to use. And if they ever fix this bug with 480p I’ll send them back if they want them. That would be an excellent level of service. But considering the premium price Apple charges for their products, I don’t think it’s asking too much. I’ve run that idea by a couple of support reps, and they just seem confused like “why would he ask for that?” It’s kind of come up with them trying to get Apple to replace my two Apple TV 4K’s with Apple TV 4th gens that don’t have the 480p bug. But I really don’t think I should have to give up future compatibility with 4K resolutions. And the reps haven’t seemed all that convinced that Apple would even do that.