Apple Now Preventing Updates and Reinstallation of Refunded Apps

Discussion in 'iOS Blog Discussion' started by MacRumors, May 24, 2014.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Michael Simmons of Flexibits noted earlier today that the App Store no longer allows customers to reinstall or update refunded App Store apps.

    An error message now notifies users when they try:
    While Apple has never had an automatic way to get refunds for apps, Apple does allow users to "Report a Problem" on their purchases and options include ways to get a refund.

    In the past, customers were allowed to continue updating and reinstalling apps even if they were given a refund on the price of the app. This new functionality has also been extended to the Mac App Store.

    Article Link: Apple Now Preventing Updates and Reinstallation of Refunded Apps
  2. barefootman macrumors newbie


    Mar 20, 2008
    Queensland, Australia
    That's reasonable. I don't see how anybody can have an issue with this.
  3. MacDawg macrumors P6


    Mar 20, 2004
    "Between the Hedges"
  4. tevion5 macrumors 68000


    Jul 12, 2011
  5. rorschach macrumors 68020


    Jul 27, 2003
  6. D.T. macrumors 604


    Sep 15, 2011
    Vilano Beach, FL
    I’m sure _some_ people will squawk about this. I suspect they’ll be the same folks I see who eat the entire meal first, then complain and ask for their money back :D
  7. KALLT macrumors 601

    Sep 23, 2008
    I knew about this and I’ll admit it was nice to have it. I bought a fairly expensive navigation app a couple of years ago and I asked for a refund as it only kept crashing. I discovered that I was still able to use and update it, even though I could not download it again (iCloud didn’t exist back then). It’s still on my hard drive and I did use it occasionally for a while, as the crashes were addressed at some point. :D

    It surprises me that Apple didn’t address this earlier. There is some serious potential for abuse and I’m glad that it’s fixed now.
  8. rsxmachine macrumors 6502a

    Dec 19, 2007
    This is not new, apple implemented this late last year. I guess not many people try it.
  9. RebornProphet Suspended

    Nov 3, 2013
    It is definitely new.

    My little one purchased 1 Password, while on sale, after I had signed in and bought the Wolf Among Us episode 2 and 3.

    I had been reading reviews on it and left my device unattended (my error). Apple refunded me and I deleted the app.

    Even after the refund if I went to the App Store it showed the cloud download icon in place of the price ... now though it shows the price again.

    No issue with it.
  10. rsxmachine macrumors 6502a

    Dec 19, 2007
    Did you try re downloading and installing it?

    Earlier this year I got a refund and had left the app on my phone not thinking about it. When there was an update this is the error I got. I deleted the app at the time and tried reinstalling and got same error. This happened to one of my friends as well. I promise it's not brand new
  11. dannyyankou macrumors 604


    Mar 2, 2012
    If you're refunded, you shouldn't get updates. If you want updates, pay.

    No brainer
  12. richwoodrocket macrumors 68020


    Apr 7, 2014
    Hamburg, NY

    Agree. People that are dishonest make these things happen.
  13. Jessica Lares macrumors G3

    Jessica Lares

    Oct 31, 2009
    Near Dallas, Texas, USA
    I've been getting that error with stuff I HAVE paid for. :confused:
  14. macs4nw, May 24, 2014
    Last edited: May 24, 2014

    macs4nw macrumors 601


    I'm kinda surprised this was actually possible before today. Whoever would even attempt that…..?
    I mean you get a refund for a reason. Imagine trying that with a 'brick-and-mortar' store. ;)
  15. Shashibiya macrumors newbie

    Dec 31, 2013
    Same here. Contacted the developer who replied that many of their customers are in the same situation, and there is nothing they can do about it until Apple fixes it themselves.
  16. iosquattro macrumors newbie

    May 24, 2014
    The problem is not that your refunded apps won't get updated. The problem is if you ever change your mind and want to buy that app again you cannot. You will get this error upon trying to repurchase. I've been going back and forth with Apple about this for a couple weeks now. A few months back I requested a refund on an app that crashed continuously. Months later the dev fixed the issue and I decided to legitimately purchase the app again. Nope. Get this message. So, this is the issue.
  17. Bearxor macrumors 6502a

    Jun 7, 2007
    Does this mean that the folks who bitched and moaned about FCPX and got a refund but could still download and use it are now SOL?
  18. JustinePaula macrumors regular

    Mar 14, 2012
    I hope those that got refunds from FCP X are banned from using any Apple product related to video in the future, I bought FCP X at the time it came out, and I was one of those wanting a refund, I stuck with it, did my time, and now I cannot see a better product than FCP X....

    If they had a refund and it works, if I was Mr T Cook, I would link the refunded software to a in app purchase system and make them pay back through paid updates...Software free, functionally paid!!
  19. thatoneguy82 macrumors 68000


    Jul 23, 2008
    Beach Cities, CA
    Like others have echoed, this seems to be no-brainer. However, reading that pop up message, I noticed it said something about apps purchased on a different AppleID. I'm guilty of (and I know others are) "sharing" apps, i.e. installing an app on another device using the AppleID that was used for purchasing. Seems like this won't allow that anymore.
  20. Jessica Lares macrumors G3

    Jessica Lares

    Oct 31, 2009
    Near Dallas, Texas, USA
    You people assume too much. :rolleyes:

    If people wanted to steal FCP in the first place, they would just pirate it. The majority of people who would do such a thing don't have $300 in their bank accounts lying around to buy it and then demand a refund.

    And honestly, the people who bought it had the right to complain. It's professional software that went bad for people that relied on it as a daily work tool. It was more than just bugs, and it caused a lot of people to look at other options.

    It wasn't just some message board that got angry about it either.


    Considering that my iOS purchases are taking forever to actually be billed to my PayPal at the moment, I think this is the sign of refunds coming to the App Store. It'd be interesting to see how they handle it.
  21. Snowy_River macrumors 68030


    Jul 17, 2002
    Corvallis, OR
    This is the kind of situation that I thought of as soon as I saw this. Not the "refund then reinstall" suedo piracy that everyone else seems to be concerned with. If the ban is indefinite, then that means that the decision can never be reversed, regardless of changes in the situation.

    This needs to be addressed. Buy once, dislike and get a refund. If you choose to buy again, no refund will be available.
  22. PoseMotion macrumors newbie

    May 24, 2014
    Finally! Apple is protecting us developers from piracy!

    There's been a couple of times where an app was purchased, the buyer left a bogus review on why the app supposedly didn't work , then to see the app was refunded. I'm sure they kept using it, as there was nothing wrong with it to begin with.

    This makes my day. :D


    I agree with that. ;)
  23. Vinamra macrumors regular


    Nov 21, 2012
    Melbourne, Australia
    Hmmm, that's interesting. Maybe Apple was testing this when I tried to update my apps (none of which I had claimed a refund of) couple of weeks ago.
  24. The Doctor11 macrumors 603

    The Doctor11

    Dec 15, 2013
    New York
    I'm surprised this wasn't there the first second apple gave the first refund. It should have been
  25. furi0usbee macrumors 68000


    Jul 11, 2008
    This is fine, now give people a refund period after they buy an app. I know within a few minutes if an app is bad. So even a 60 min refund window would be great.

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