I think the Big Sur update just wasn't completely baked....maybe COVID-19 and WFH had something to do with it?Oh Big Sur...first it killed 2013 and 2014 machines, now it’s finishing with the 2016 and 2017 models
Somehow the 2015 model escaped the fate, maybe it has some friends inside Apple
Big Sour. The gift that keeps on giving.
Only in the U.S., I heard.
What about the 2018 models?Oh Big Sur...first it killed 2013 and 2014 machines, now it’s finishing with the 2016 and 2017 models
Somehow the 2015 model escaped the fate, maybe it has some friends inside Apple
Apple does not make any of the components. It's their design and manufacturing so they are responsible.
Could be the fact that in the US class action lawsuits would be filed if they did not take care of their design and manufacturing failures.
I don't consider this promptly addressed as the day the update is released the issue caused me to go buy a new charger. Only then could I boot the unit, update it, and now the old charger works without issue!
Apple can't address it without an update to the pubic. And that update doesn't usually happen overnight. What more do you expect Apple to do? I get that it inconvenienced a lot of people in more ways than one but, I think Apple handled this in a reasonable time frame.
Apple probably answer with either “ February 30th “ or “ sorry, we don’t speak English “😆 sorry for the lame jokes.
Oh Big Sur...first it killed 2013 and 2014 machines, now it’s finishing with the 2016 and 2017 models
Somehow the 2015 model escaped the fate, maybe it has some friends inside Apple
Seriously bring it up with support. It's been a while but did something similar with by iBook and they gave me credit.
Except they have always taken care of issues like this. Even when it was NVidia's fault they took care of it.
Unless Apple has changed policy, the keyboard would be replaced with the same model keyboard for that Mac.
This problem can also happen in Catalina, which is why there's a supplemental update for 10.15.7 that also addresses the battery problem.
I don't think this is what you mean, but ironically, yes, you will get a keyboard replacement by getting this repair. On these models the battery is glued to the top case, which also houses the keyboard. You therefore will end up with a keyboard replacement. It's the same keyboard you currently have, although possibly a newer production run, which may or may not make any difference.
I had a similar issue with an iPhone a while back where I paid to replace the battery and then they offered free battery replacement. Apple refunded me, sent me a check in the mail since I no longer had the credit card.
