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Apple Online Store ban

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A lot of retailers are using The Retail Equation service which kind of works like a credit reporting agency to track consumer's return behavior to cut down on excessive returns. If you've ever returned anything and were asked for ID then you're likely tracked. If you think you've been banned, locate the transaction ID on the receipt and input here to get your report.

https://rar.theretailequation.com/?fromPublicSite=true

If you feel you're in the right then file a BBB complaint to have them look into further and hopefully come to a resolution.

https://www.bbb.org/us/ca/irvine/profile/point-of-sale-systems/the-retail-equation-1126-13140940/
 
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mi7chy said:
A lot of retailers are using The Retail Equation service which kind of works like a credit reporting agency to track consumer's return behavior to cut down on excessive returns. If you've ever returned anything and were asked for ID then you're likely tracked. If you think you've been banned, locate the transaction ID on the receipt and input here to get your report.

https://rar.theretailequation.com/?fromPublicSite=true

If you feel you're in the right then file a BBB complaint to have them look into further and hopefully come to a resolution.

https://www.bbb.org/us/ca/irvine/profile/point-of-sale-systems/the-retail-equation-1126-13140940/
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Do we even know if OP is in the USA?
 
7422736m said:
How can you, a customer, not a company, can start pointing finger to the weakest part in the deal?
I do not return thins for no reason. It's well known Apple QC has been declining over the years. Should I keep a defective product, hewn the consumer law states it clearly that the company has to provide defect-free products?
Apple is far from loosing money with its business. It's a matter of respect for the customers and for their rights. And simply taking my Apple Account balance? Money I paid. Is that OK to you, either?
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People here have unrealistic expectations. There is ZERO reason for 3+ returns despite what those who make these ungodly amount of returns profess. You are actively looking for problems at that point and should question if Apple is right for you.

No other company gets abused by excess multiple returns like Apple does

Talk about stressful and (should be) humiliating process to return over such minor issues multiple times. Don't people have better things to do with their time? Do you do this with any other consumer item you get? How about that TV, Car, refrigerator? I would wager no because you simply can not exhibit this sort of behavior for any other device.
 
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dukebound85 said:
People here have unrealistic expectations. There is ZERO reason for 3+ returns despite what those who make these ungodly amount of returns profess. You are actively looking for problems at that point and should question if Apple is right for you.

No other company gets abused by excess multiple returns like Apple does

Talk about stressful and (should be) humiliating process to return over such minor issues multiple times. Don't people have better things to do with their time? Do you do this with any other consumer item you get? How about that TV, Car, refrigerator? I would wager no because you simply can not exhibit this sort of behavior for any other device.
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For someone who doesn't have a cue what you're talking about, you seem to be too sure.
Why is there no reason for 3+ returns?
Would you keep a Mac that can't be land flat on a table having its 4 feet in contact with the tabletop?
Would you keep a Mac that turns off and never again turns on?
Would you keep a Mac that almost started to burn while charging (there was a lot of some and a strong burning smell)?
I consider myself a very conscious consumer. I buy the products I feel better suit my needs, and I am no slave to any brand.
Consumers, in Europe, have basic rights, so they don't get unprotected in the hands of corporations.
Consumers have the right of returning goods in case of defects.
Consumer have the right or returning goos bought online during the first 14 days, just because.
I never returned anything just because I changed my mind.
I refuse paying full price for defective products.
My time and money are too valuable to be waste.
In my world, this is being a conscious buyer.
But hey, this is a big world, and standards and values differ from place to place.
 
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Fingers crossed , touch wood ( touches head ) I’ve never ever had a problem with anything I’ve bought from the apple online store , unlike physical stores like the god awful pc world ….
 
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Phoaeckeryschaette said:
Yeah, okay, proper sounding feedback from the posts in response to yours, so far. I would just be patient further, sounds like you're doing well on that so far... Just give a bit further time and further rethinking on all detail to points gone over(a-what you did, said,, (b-what Apple said, advised, etc. And try again (also keep searching for helpful advice &crowd hints from Apple and it's campus cronies, pros, customers and any other consumer and tech specialist/ customer service pros (a thing that America sure used to really have "down pat"---and were fully accustomed and 100/allowed to enjoy in the FREE world👌😂).
I'm an old fan and customer of Apple in San Francisco, Ca. Older gen.***by the way, you did say something about a product that "nearly caught on fire'! (This keeps echoing in my head for some reason... Was there a conversation between yourself and an Apple exec. Or service reps ---did you clearly communicate and understand each other on that issue mentioned? -)... You might want to recall the conversation, but again, patience.
Oh, another great advice from experience -this:how long have you had your customer or Apple identity? And can you consider another kind inquiry just to make an extra clear sweep ensuring there could be no other issue with potential data error to clarify, perhaps just a review of your transactions history and your identity/accounts for secure clarification, peace of mind.
Also, were you absolutely certain of the positive identity or guarantee that you were making transactions via clear and certain means, destinations, etc. (Any potentiality that you had received products thru a fake side online store posing as Apple or was there anything you may need to review in the even slightest chance or to help tip just what is going on if it's taken by longer that expected to justify the ban on account?
I don't really know exactly how Apple would manage any of my generic speculation based "wild guesses" -though they can be somewhat unique and "perogatively "picky as much as they will be pleased to sometimes, probably for an important reason.
This is the aspect generally related to the reasons why certain customers/consumers particularly have a higher preference or regard for this company, it's so personal, and independent product use oriented in a special way.

By the way(I'm unsure if ANY relation to this issue but...

I just read what the EU has proposed to IMPOSE on "big tech" gatekeepers, which is some of the most seriously SHOCKING new proposed demands, showing just how different the western and "free" world markets and cultures are today from yesterday and the big differences in how modern people view technology, conveniences, and service markets,..

Or privacy and independence, ESPECIALLY CHOICES AND the fine connoissuer in things we consider very personal tastes! 😂👌(My spelling?)
So. Don't give up or grow impatient, just keep aware, and composed, I had always experienced a high degree of excellent customer services with Apple at the very first store in San Francisco on Union Square from early millennium period.
Yet, they tend to a certain slight quirkiness-picky as proprietor and consumer viewpoint, I'm sure, on occasion.
Don't worry! 😂It could be an issue of something in the online means or connections that is perhaps some quirk, regarding your transaction point? Check carefully! 👌
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I always placed my orders directly with Apple Online Store, with my data, legit payment methods.
I am always polite when managing my issues.
As you, I've always got top quality service and attention from Apple.
What is driving me crazy and what I consider outrageous, is the fact I cannot reach any department to request my activity to be reviewed.
In fact, I can't reach anyone able to assess my account status.
Apple ID tells me there's nothing wrong with my account, aside from having my Apple Account Balance blocked by a cancelled order and that I should sort it out with AfterSales.
AfterSales tells me the order was cancelled and I was not charged, so nothing to see there, At the same time, AfterSales never told me I was banned from Apple Online Store. I simply know because after why last returns, I started having my orders cancelled by Apple. Only time someone told me I am banned was a couple of days ago, a representative from Apple ID that after consulting with AfterSales told me that, inadvertently.
What do I know so far:

1. I "suspect" I am banned from Apple Online Store since July 2021 because all orders get cancelled after being accepted and having the amount reserved by my bank.

2. After July 29th, after again, a cancelled order of a set of silicone tips for my AirPods I ordered paying with my Account Balance, Apple banned me from buying apps or services (I cannot renew my iCloud+ plan, which I use for work), and the surreal part: Apple took my €89,00 I have in my Account Balance, and won't let me use it until the Apple Online Store is in place. Since it's been for more than an year, you see where this goes.

And at Apple, there's no Department adequate to get this assessed and sorted out.
 
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mi7chy said:
A lot of retailers are using The Retail Equation service which kind of works like a credit reporting agency to track consumer's return behavior to cut down on excessive returns. If you've ever returned anything and were asked for ID then you're likely tracked. If you think you've been banned, locate the transaction ID on the receipt and input here to get your report.

https://rar.theretailequation.com/?fromPublicSite=true

If you feel you're in the right then file a BBB complaint to have them look into further and hopefully come to a resolution.

https://www.bbb.org/us/ca/irvine/profile/point-of-sale-systems/the-retail-equation-1126-13140940/
Click to expand...
Oh, HECK YES!!! THANKS! Now we are talking ***useful hints, you're a clever worthwhile poster, mega productive. This is what blonde lipstick seller chicks are in here for! I love tech people! What we would do w/o!??
 
mi7chy said:
A lot of retailers are using The Retail Equation service which kind of works like a credit reporting agency to track consumer's return behavior to cut down on excessive returns. If you've ever returned anything and were asked for ID then you're likely tracked. If you think you've been banned, locate the transaction ID on the receipt and input here to get your report.

https://rar.theretailequation.com/?fromPublicSite=true

If you feel you're in the right then file a BBB complaint to have them look into further and hopefully come to a resolution.

https://www.bbb.org/us/ca/irvine/profile/point-of-sale-systems/the-retail-equation-1126-13140940/
Click to expand...
This must also have been necessary due to the excessive amount of screwery produced by the generation of dumpster divers and pocket picking and I'd theft, purse and papers, receipts and hacking recipes that annoy and are costly counterproductive (crimes) by those who do it vs. develop other normal usual skilled means to live off of.
No doubt! And there are oodles of apos on Google to download that scan receipts and ppl get payouts from somehow. Very interesting, I had lost a life's worth of recipes and docs to a bad storage service, and a goof in inconsistency of mgmt procedures accdg to the" policies"fyi storages are THE WORST they even find body parts and mega id theft kits central right in the offices of some of those places! Eek!
 
Phoaeckeryschaette said:
This must also have been necessary due to the excessive amount of screwery produced by the generation of dumpster divers and pocket picking and I'd theft, purse and papers, receipts and hacking recipes that annoy and are costly counterproductive (crimes) by those who do it vs. develop other normal usual skilled means to live off of.
No doubt! And there are oodles of apos on Google to download that scan receipts and ppl get payouts from somehow. Very interesting, I had lost a life's worth of recipes and docs to a bad storage service, and a goof in inconsistency of mgmt procedures accdg to the" policies"fyi storages are THE WORST they even find body parts and mega id theft kits central right in the offices of some of those places! Eek!
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I meant reciepts* not recipes. I had lifetime nerd habit of keeping and filing every single transaction ever. Until that event losing my storage (and home) ruined my life and crippled me! 🙄
 
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Macalway said:
Being more on the normal side, it's amusing to see the maladies many people are afflicted with. Returning multiple times must be incredibly stressful.

Of course I have other issues LOL
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I was going to mention earlier that the personality or idiosyncratic traits of Mr. Steve Jobs, the late cofounder famously of Apple, came to mind in this issue... Wondered to myself WHAT he would say, or have done from both sides, consumer or company reps... Great to bring his memory into this discussion in these times, too!
He surely has a role appropriate to the challenges here, doesn't he? 🤓
 
OP, I've been following this since it happened to you last year and I truly feel bad for you. I don't understand why Apple would do this, and even after a year still keep it in place. Someone put this ban in place so there should be someone who should be able to remove it. In my opinion, Apple is one of the greatest consumer friendly companies in the world. They want ALL of their customers to be happy, and all of them to be able to continue to purchase from them.

Don't give up, there is someone who can fix this for you at Apple and someone who wants to fix this for you at Apple.
 
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