Apple Opens East Coast AppleCare Warehouse to Speed Up Repair Times

[MacRumors]

Apple recently opened up another AppleCare repair warehouse in Carlisle, Pennsylvania, reports 9to5Mac. The 182,000 square-foot facility is the second in the United States, joining Apple's existing warehouse in Elk Grove, California.

Apple's California-based AppleCare warehouse is used as a repair hub, with Apple retail locations across the country shipping damaged products to the facility, where they are repaired or replaced and shipped back out across the United States.

Apple's Pennsylvania warehouse​

This second warehouse will serve a similar purpose, expanding Apple's repair capabilities and turnaround time. Damaged items once shipped to California will now be able to be fixed at either location, which will likely result in faster repair and shipping times for consumers located in the Midwest and on the East Coast.

Along with opening a new repair facility, Apple has also been working to cut down on costs and decrease repair times by performing more iPhone repairs in-house, electing to replace displays and other parts in Apple Stores and at Apple Authorized Service Providers rather than offering replacements.

In August, Apple launched a redesigned AppleCare website that includes a simpler interface and 24/7 live chat support. The company is also said to be working on significant changes to its AppleCare services, aiming to switch to per-user AppleCare subscription plans rather than offering per-device coverage.

Article Link: Apple Opens East Coast AppleCare Warehouse to Speed Up Repair Times

 

[GeekLawyer]

This was certainly kept quiet...

I mean, with the new data centers that have come online, we've heard about them for months ahead of their construction.

 

[Tal Ormanda]

Yay I live about an hour from there.

On a side note.....

They need more apple stores in Pennsylvania that are not in Philly. I live in the middle of PA and there are 0 apple stores.

 

[KirkTheJerk]

This is not a new apple warehouse. Apple has been located at this warehouse for a couple of years now. I think it was mainly a small distribution center. The other company that shared this warehouse with them moved locations and apple must have leased the rest of the warehouse.

 

[TWSS37]

I'm surprised we didn't see this coming, with all the leaks and analyst projections...

 

[Tiger8]

Yay I live about an hour from there.

On a side note.....

They need more apple stores in Pennsylvania that are not in Philly. I live in the middle of PA and there are 0 apple stores.

How far are you from Delaware? Definitely worth the trip for the massive sales tax savings

 

[jlsm511]

There is also an AppleCare repair depot in Texas, near Houston. Unless all those MBP's I've been sending to TX are really going to CA.

 

[Tal Ormanda]

How far are you from Delaware? Definitely worth the trip for the massive sales tax savings

Like 4-5 hours.

 

[toad77]

They need more apple stores in Pennsylvania that are not in Philly. I live in the middle of PA and there are 0 apple stores.

How far are you from Lancaster? Park City has an Apple store.

 

[pvmacguy]

There is also an AppleCare repair depot in Texas, near Houston. Unless all those MBP's I've been sending to TX are really going to CA.

Agreed. I have sent many a mac to that repair depot article should be updates for accuracy... :\

 

[Johnf1285]

I've had several refurbished items purchased from Apple originate out of PA - probably the same warehouse?

 

[Tal Ormanda]

How far are you from Lancaster? Park City has an Apple store.

That's 1hr 30min away. Quite a big trip and not worth it for me.

 

[peteullo]

All my AppleCare iPhone replacements from the last 3-4 years or so have come from Carlisle, PA... Not sure how new this is?

 

[WaxedJacket]

Awesome news. I'm one state over

 

[ekiro]

About time... who can wait days to get their phones back?

 

[SirYossi]

Agreed. I have sent many a mac to that repair depot article should be updates for accuracy... :\

that depot is not apples it is a massive authorized service center. IF you look at the invoice carefully it is a service center that is based and owned by a private corporation not apple. I hope apple moves away from these places the techs at these private centers do not really do a good job had to have mine sent back as they must of not tested it before they sent it back to apple. It went in to have logic board replaced and came back with a none working screen. So wonders if they even tested it. Once i got it back a second time i had the local apple store test it before i picked it up.

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All my AppleCare iPhone replacements from the last 3-4 years or so have come from Carlisle, PA... Not sure how new this is?

they shipped the replacement ipod nano (when they had the gen 1 recall) from carlisle PA.

 

[iapplelove]

apple just needs to move to the east coast

then we would have better names than maverick

 

[ughbrandon]

I wondered! Ai recently had to get my iPhone 5s repaired and it said from Pennsylvania? This is nice, considering it took a day for my replacement

 

[24601]

There is also an AppleCare repair depot in Texas, near Houston. Unless all those MBP's I've been sending to TX are really going to CA.

I am pretty sure this facility is actually Flextronics, subcontracted by Apple to do repair work.

I really hope Apple drops them and does more in house work. I tried to have a MacBook Pro repaired and signed the auth to replace the battery, trackpad, and optical drive. Everything else was working fine (and still works fine). Apple sent it over and flextronics had them call me with a re-quote (more than double) for a bunch of other repairs they "had" to do and without them they wouldn't do the other repairs I signed for.

I have mostly been pleased with Apple's service when I've needed repairs but I left that experience seriously ticked off.

 

[guitarman777]

Wow. I've already had great experiences with their repair turnaround time. My wife's MacBook suffered a hard drive failure a couple years ago. The shipping box arrived the day after I called AppleCare, and after shipping it out that same day the repaired computer arrived back to us two days later. Having an East Coast center to speed things up even more? I can't even imagine. It's already better customer service than anyone else.

 

[mingoglia]

Maybe they should work a bit harder on making the equipment not fail in the first place, then they wouldn't need this fancy new facility?

 

[hansonjohn590]

I'm surprised it took this long. Good news for us east coasters.

 

[swingerofbirch]

My MacBook Pro has taken many trips to Tennessee for repairs at a FlexTronics facility. Very fast turnaround. Sounds like this one instead is Apple-owned.

 

[BornAgainApple]

Odd...I thought Apple already had a warehouse there, since my refurbished 2009 MBP had a PA address.

 

[bozzykid]

This was certainly kept quiet...

I mean, with the new data centers that have come online, we've heard about them for months ahead of their construction.

Data centers are sexy to write about. An AppleCare facility is not on the same scale or complexity to build or setup (this building was existing it seems). I doubt keeping it quiet was really a big consideration.