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Apple Outlines Types of Apple Watch Damage Eligible for Warranty Service
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That thing would send your significant other into convulsions. It would keep 'luv tapping' them.
The results will be exceptionally clear.... I would like to see an exploding Apple watch... someone get a flame thrower at it.
Apple looks like they really came down strict on what can, and can't be done...but will do it "if" ........
If u are going to enforce rules, don't give in to exceptions..
Applecare (standard) was more simple... either it covered, or it didn't...
i dunno how many macs or apple gizmos i put in for repaired all covered under AppleCare Protection Plan(s).... most i have to say was clearly an accident... but i didn't say anything... why would i ? Apple fixed it, no charge...
So, i wonder how this with the watch for coverage actually runs the same way, (eg ,, weather this is just hype)
It seems that Apple's true cost of each watch is $229, $329 and $2800. It's the price they could sell these and make 0 profit, or profit comparable to other manufacturers.
I don't quite follow your logic. They aren't selling you a replacement watch for that price, they are also taking back your broken watch as well. They will refurbish the old watch and then use that as either a replacement for someone else's broken watch or eventually sell it as refurbished.
These are not provided. These are leaked internal documents.
The warranty itself is pretty clear. You break it, you pay for it.
These guidelines are created for technicians to be able to easily discern between various circumstances quickly and effectively since their jobs are very time constrained and demanding.
That's correct.
In warranty = covered under warranty.
Out of warranty = Not covered, but eligible for service at out of warranty prices regardless of warranty status
Not eligible for out of warranty service = something is so severely wrong that Apple will not touch it, no matter what.
I doubt they will refurbish the watch they take back. They may retrieve a component or two after thoroughly testing it to make sure it's as good as any newly minted component and then use that in another watch, but they will not fix the watch in question and then repackage it and resell it as refurbished.
Notice how you can't buy refurbished iPhones? I have a feeling the Watch will be treated the same.
dropped out of airplane or airplane crash, run over by semi while wearing watch, use in the new wonder woman movie to deflect bullets.... in 40 years the most damage I have ever done to any watch was a scratched screen. I have never seen a watch mangled like these pictures! What is Apple anticipating people doing?
Just because you treat it nice doesn't mean others will. I've never had a case on my iPhones since day 1 in 2007 and had no issues. Others seem to break them even with big protective cases on them.
They have to test them for anything customers will put them through. Similar testing is done to any normal watch too and most any product for that matter.
What's not right? They are examples of abuse. The scratches won't appear on screen nor holes appear in the cases on their own. Even though I won't buy one, I'm glad to see their that opening the back cover won't void the warranty, unless it's a botch job.
I hate the opening the cover voids the warranty garbage that's so prevalent in the technology industry. If I know what I'm doing, why shouldn't I be able to crack open my toy?
Is it just me, but don't the warranty included items seem like they would be manufacturing defects? It's kind of odd that they would be items you have to pay extra to have covered.
PSA on the Apple Watch
Do not use canned air/compressed air to clean your
watch. Especially if it has gotten wet. Just don't. Please. Else you will most likely be looking at damage to your watch similar to the pictures of the debris under the glass display, or condensation; either under the display or the heart rate sensor window.
The IPX7 rating should really be followed. I know some won't but all should. It will help avoid disappointment that will be completely self induced.
That "X" in the IPX7 rating is not a super secret component of the rating. It means the watch is missing an evaluation for a rating level. The level that's missing is the dust intrusion. That's not to say there is no dust protection. That's only to say the watch hasn't been evaluated to receive a specific rating. My guess, and guess only, is thewatch is most likely IP57 at least. But IP57 doesn't work for marketing purposes.
Enjoy your watches but please don't destroy them unnecessarily based on spurious "test" (referencing the MR post). Nothing in those test was beyond the IPX7 rating. More importantly, the water resistance isn't static. It doesn't stay the same over the life of the watch. The more the watch interacts with water, the more the water resistance is negatively affected. At a minimum MR could have put that little caveat at the end of that post.
I suggest a perusal of the Check the Apple Watch Users Guide - Safety, Handling, & Support - Important Handling Information
For those of you in possession of your watches, have fun. For those waiting, patience is a virtue. Feel free to kick virtue in the grapes for making you wait.
Do not use canned air/compressed air to clean your
watch. Especially if it has gotten wet. Just don't. Please. Else you will most likely be looking at damage to your watch similar to the pictures of the debris under the glass display, or condensation; either under the display or the heart rate sensor window.The IPX7 rating should really be followed. I know some won't but all should. It will help avoid disappointment that will be completely self induced.
That "X" in the IPX7 rating is not a super secret component of the rating. It means the watch is missing an evaluation for a rating level. The level that's missing is the dust intrusion. That's not to say there is no dust protection. That's only to say the watch hasn't been evaluated to receive a specific rating. My guess, and guess only, is the
watch is most likely IP57 at least. But IP57 doesn't work for marketing purposes.Enjoy your watches but please don't destroy them unnecessarily based on spurious "test" (referencing the MR post). Nothing in those test was beyond the IPX7 rating. More importantly, the water resistance isn't static. It doesn't stay the same over the life of the watch. The more the watch interacts with water, the more the water resistance is negatively affected. At a minimum MR could have put that little caveat at the end of that post.
I suggest a perusal of the Check the Apple Watch Users Guide - Safety, Handling, & Support - Important Handling Information
For those of you in possession of your watches, have fun. For those waiting, patience is a virtue. Feel free to kick virtue in the grapes for making you wait.
"Out of warranty repair" means "we fix it for cash". The pictures with "catastrophic failure" means "we don't fix it, even if you agree to pay us".
Out of warranty repair is quite useful when you have an old phone that you are happy with, and it breaks. Say 2 1/2 years old, battery was a bit bad, you drop it and the screen smashes, so you pay for an "out of warranty repair" and get a new device for significantly less than a new or refurbished one.
Okay those pictures are terrifying
Yeah. Queue the "Why did Apple ruin these watches when they can't fill my order?" posts... ;-)
It's covered as it is rated IPX7 for water resistant. The "Eligible for Warranty Service" isn't an exhaustive list, i.e., defective NFC isn't listed yet it'll be covered under the standard warranty. Likewise, defective case that results in water ingress will be covered.
Not quite. You are thinking of gross margin. If you have an Apple Watch, you take it to the checkout, and then you either hand your money over, or you put the watch back on the shelf: The difference in money for Apple is the "gross margin". But if everyone put the watch back on the shelf, then Apple wouldn't make zero profit, they would make significant loss because all the development, marketing, store personnel and so on wants to be paid for.
If you sell with zero gross margin, you go bankrupt. You need the gross margin to pay for your development cost first, and after that you make money. Repairs for zero gross margin is fine, because you made your money on the initial sale. I would actually keep the repair cost low, because that way the customer knows "even if the worst possible thing happens, it's not too expensive", and that might be what is needed to convince them.
Right, so there may even be a small amount of profit built into the replacement fees so they can cover replacing the case and shipping to stores as white box replacement.
That "severe case separation not due to swollen battery" is interesting. I wonder what the predicted recurrence rate of a severe case separation THAT IS due to swollen battery is?