tobefirst ⚽️
macrumors 601
Jesus, man, who said it was expected? Who said it was Apple's fault someone dropped their phone right out of the box?
Go ahead, I'll wait.
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Apple Products Now Include 7-Day Complimentary AppleCare+ in Australia
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Go ahead, I'll wait.
bruinsrme
macrumors 604
I had a mishap transporting a tv. why would I expect the store or manufacturer to cover such a mishap.
‘why people expect a manufacturer to cover user damage is beyond me but seems to go with the way most people think today, it’s Someone else’s fault And they should pay.
So how exactly, and be specific, was my original post #15 "willfully ignorant of the problem at large"? This thread is about a 7 day AC+ offering in Australia and the who/what and why of that offer.
I was expressing frustration over several other members posts that AC+ should have been offered for a longer period, free of charge. One member even stated that it should be a year, now the only thing you will get with AC+ over the standard warranty in the first year is ACCIDENTAL DAMAGE COVERAGE! Hence my calling people out for being 'entitled', no one is entitled to a free insurance policy against accidental damage nor should one expect one. You are not even entitled to a warranty of any kind but the market would most likely weed out any manufacturer that tried to sell products without one.
My post was a reaction to that and that alone so I fail to see any "willful ignorance". You injected the larger topic of consumer protection and right to repair into a thread where it has little meaning.
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tobefirst ⚽️
macrumors 601
dumastudetto
macrumors 603
This is a great offer and opportunity for consumers to sample the delightful benefits of an AppleCare+ subscription. It isn't just about insurance against accidental damage, it's about putting you in touch with Apple's pool of deep technology experts who can help troubleshoot and solve almost any problem.
Falhófnir
macrumors 603
Oh so basically just if you drop your phone down the toilet in the first week of ownership 😄 well I guess that is a plus lol
B4U
macrumors 601
Let's hope this does not extend to those who perform drop test on the first day to get clicks and likes. [/sarcasm] 🤣
1. This started September 30.
2. Those who buy devices outside of Apple can buy AC+ THEREAFTER from Apple.
3. Apple is giving an extra 3 days, to cover those who buy direct.
2. Those who buy devices outside of Apple can buy AC+ THEREAFTER from Apple.
3. Apple is giving an extra 3 days, to cover those who buy direct.
This is no matter who it is. It is not just direct apple.
No matter where you buy your device in Australia apple can not sell you AC+ or speak to you about it for the first 4 days.
If you can in and you ask for details on coverage, employees can not bring up AC+ unless the customer asks about it first. not alludes to it but ASKS about it.
It is the same for retailers as well. insurance/protection plans can not be sold for the first 4 days of device ownership.
All devices sold in AUS will have the coverage auto applied for the 7 day period.
The reason AC+ cant be talked about or sold nation wide in AUS is GOV rules. Apples response is to auto apply AC+ to all devices sold in AUS. for 7+Days for customer reasons. Apple was not forced by the gov to give free AC+ for 7 days.
This covers only devices sold as new or sold through Authorized resellers that report the sell dates to apple. Second hand devices being sold indirect are not covered in things like this but they have to be within the 60 days of device initial purchase anyways and still have to adhere to the 4 day initial sale rule anyways.
Although not a country but a block of countries. The EU would be the biggest nanny state. Regulating tech companies and fining them to boost post pandemic revenue.
mattcooper
macrumors member
Gday, I new law came in “down under”. Any consumer electronic product sold from now on cannot be offered “insurance products” for the first 4 days. This is why apple now offers this. FYI
I hope not. If I know I want AppleCare, I shouldn’t have to wait 4 days to buy it. Are there THAT many “insurance pressure” schemes in Aus?
bLackjackj
macrumors 65816
Because Apple wants you to buy it! Lol,..thats the whole idea 🤦♂️
bLackjackj
macrumors 65816
Yes! Sales people here are the worst when it comes to trying to bundle insurance into a big product purchase. Some even 100's of dollars on a new tv for example. Its a massive rort for dealers, as margins on products are low & they make great commisions on these bs insurance products.
And, what’s really cool is it specifically covers it going down the toilet “the other way around” Because when it goes THAT way, it ends up in a random ibis nest… just use Find My to go fetch it… possibly stop by Servo on the way.
Wow! So, are companies across the board taking steps like Apple to fill in that logical gap? And, thanks for your answer, that helps to understand why this actually is an attempt to protect consumers from predatory sellers.
bLackjackj
macrumors 65816
Its not a logical gap. Insurance IS a rort to squeeze more money from the consumer. Apple is doing this in the hopes that you WILL sign up to the service. They aren't doing this as an act of kindness. Even if they get a 1 in 10 sale, it's worth it. The chances of using that insurance in 7 days is pretty much nil. They just aren't allowed to up sell at the time of purchase. Apple is no different to.every other preditory retailer.
No, I mean for the people that actually WANT insurance on day 1 because they are very accident prone, but are unable to purchase it for 7 days. I mean, for those with the disposable income to drop over $1500 on something like a telephone, if they want to spend another bucket of money on insurance, 7 days won’t really stop them. So, it’s almost entirely ineffective in that case.
Do folks in Australia generally carry home or car insurance or is that considered a rort as well? I reckon I’m going to have to do some googling to look into what, exactly, they’re trying to stop here. If we’re talking about $800 insurance on a $733 device? I’d be inclined to agree. But I don’t think that’s what’s going on.
bLackjackj
macrumors 65816
In Australia, you can simply cover your phone under both. It can get covered if stolen at home or in a car. Damaged at home and even outside the home. It's covered under Contents on most Australian Cover policies. It's simply an additional service you dont need,..if you're not accident prone. I keep my watch on my wrist and my phone in a duplicated cover with a glass shield. I've never had to fork out for years of non sensical insurance outside of standard home and car.
Biglethal69
macrumors regular
Well I’m not sure about what they’re really offering or why they delayed but I bought my Apple care + 2 days after I got my iPhone on the website just follow the links. I was told by Apple it was a government implementation and they have no control sorry but I don’t like being told what I Can and can’t do by a Government that I have no idea.
jace88
macrumors 6502
I can’t believe we got this far without anyone mentioning the whole ACL/statutory warranties which go for two years anyway which make extended warranty type products (or insurance like products - the distinction often blurs due to commonality in feature sets) an even worse value proposition.
Personally I don’t tend to buy into these types of services unless I don’t trust the manufacturer to support me in a smooth/efficient manner (eg I bought extended warranty from the retailer for a razor blade as the local service here is known to be poor and I could have to drive far away to drop off the laptop and be without it for two months), or if it’s a product which I’m likely to break or damage (eg phone screens - particularly when the curved ones first came out and were ridiculously pricey to fix).
Personally I don’t tend to buy into these types of services unless I don’t trust the manufacturer to support me in a smooth/efficient manner (eg I bought extended warranty from the retailer for a razor blade as the local service here is known to be poor and I could have to drive far away to drop off the laptop and be without it for two months), or if it’s a product which I’m likely to break or damage (eg phone screens - particularly when the curved ones first came out and were ridiculously pricey to fix).