I completely disagree with the naysayers. I enjoyed these ads and saw them as tongue-in-cheek. We can't all be geniuses at everything and these ads poked fun at areas where we all have shortcomings (and yes, we do.) The message I received was, "here's some friendly help to get you going in the right direction".
Thinking back to when I made the move from PC to Mac in 2006, Apple's Genius program was small compared to today and I would have felt less trepidation had I seen some light ads designed to say, "It will be ok." The PC world then as now only points fingers. Call the PC maker. No, call Microsoft. No, call the third party developer. Oh, you installed THAT. Can't help you. Bye. There is none of that in the Mac world and this ad said so in a positive way without saying, "You know how those guys won't help you? Well, we will." That's a negative message which Apple cleverly got around yet acknowledged in these ads.