Server was down so couldn't make reservations. Ratio of people allowed through the door is 15-to-1 for reservations vs walk ins. Got here at 4:30am & it's noon, and I've only moved 7 feet (have been in the very front of a mile long line). Meanwhile Betty Joe strolls right on in at 10am (10AM!) & walks right out with a new phone. Come on Apple, get it right.