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Apple Recalls 1.8 Million Batteries

pocketrockets said:
Yeah, low and behold my battery still starts with a W. If I didn't have battery issues I wouldn't be complaining. But as of now my computer doesn't qualify but I DO in fact have battery issues.
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I think every laptop ever made has battery issues. I'm about to get my third for my Rev. B 12" PowerBook if neither of my old ones is covered under this recall.
 
Gimzotoy said:
I think every laptop ever made has battery issues. I'm about to get my third for my Rev. B 12" PowerBook if neither of my old ones is covered under this recall.
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Your 3rd?? So do you have 3 year applecare warranty? Or did that all happen within 1 year?
 
Well this is good news for me.

The website works to some extent for me. I have two batteries and it says one qualifies and the other does not, even though i have checked it several time to make sure and i am positive that my battery serial number falls in the range.

Oh well, will just have to phone the line when it comes back up.
 
Looks like a new battery for me too! Sadly I can't get onto the support page for the recall. Looks like all 1.8 millions users want to make their exchange at the same time!:D

I'm leaving my battery in in the mean time though. I really can't manage to use my powerbook as a desktop for the 4 weeks or more that it'll take to get the new battery. It's worked fine for the past 1.5 years so I don't see why it should suddenly now self destruct!
 
terrible terrible

I switched to apple so I wouldn't have problems with customer support. This is ridiculous. The website is completely screwed up (Apple admits this) because of the hits from the battery issue. And the worst part is, the battery isn't my problem.

Sure, I have a defective macbook pro battery, but when I sent it in for repair on the 4th, it was for dark spots on the screen and some other random issues. They told me it would be fixed in a couple days. It's been gone for weeks, and after talking to people on the phone for hours, they finally told me that they weren't sure what was going on, but that they think it's fixed, and that it is just being tested (even though the site, when it was working days ago, said it had been repaired and was pending shipping on the 19th.) But they can't tell me when it will be back, and that it might take another week. I'm moving in a matter of days, and was told this should be a quick fix. This is really, really obnoxious. And all they can say is "sorry." At what point do they offer me a concession? At what point can the consumer say forget it, this computer is only a couple months old, give me a brand new one off the store floor. Ridiculous. I have more complaints, back my extreme irritation at the situation prevents me from launching a cogent argument.

I sincerely hope everyone else is having a much better experience than I/

- Quil
 
Looks like im defo affected. Sigh....there is nothing wrong with my battery it works fine and has good recharge cycles. Looks like it's time to call Apple BUT might wait till waaay down the line when majority have done theirs
 
Is there anyone who actually got his serial number to be confirmed as a faulty one? I keep getting a " This serial number is invalid or does not qualify for the program."

While my serial number starts with 6C5353... which as far as I can check fits into the range of valid iBook battery serial numbers.
 
I actually did get confirmation that my battery qualified. Took me awhile to get onto the page, but it finally worked. After that, it let me fill out a form to send me a new battery.


I'm not too bummed this has happened; after all, my battery is only holding about 90% of its original charge. However, it's funny that I've already had a battery recalled for my 18-month old PowerBook (15-inch) so this will be the third battery for me.
 
These numbers don't mach:
• 15-inch PowerBook G4, Model #A1078 and A1148, Serial Numbers: 6N530 through 6N551, 6N601
From the image below also the numbers 3K425 to 3K601 belong to the 15" pbook !?
recall-aug2006-batteries.gif
 
nice to know that the website says my battery doesn't qualify, even thou it does, and i have tried other battery serial numbers and they also say it doesn't qualify.

So i call and they say it can't be done right now.

This is great especially since i will either be in school or at work during all times that applecare is open
 
Quilentro said:
I sincerely hope everyone else is having a much better experience than I/

- Quil
Click to expand...

Heya Quilentro:

Sorry to hear about your experience. No company is perfect and every one screws up sometime or other. In my years of experience with Apple, they seem to screw up a whole lot less than any other computer maker I've ever dealt with. For instance, I had to sue a certain Texas company to get them to honor their warranty. Never had to do that with Apple. :)

Cordially,
B.G., waiting for the support site to right itself so he can get a new battery for the 12" PB.
 
mtstaffa said:
why are two different Apple websites giving slightly DIFFERENT serial numbers? one is 3K***** and the other is 3X*****
Click to expand...

I suspect someone has written down those numbers and gave them to the web designer...an X looks very much like a K sometimes when written down.
 
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My battery serial number is within that range but it says the serial number is not qualified. Guess i will have to call them?
 
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macgeek2005 said:
What does it mean to "recall"?.
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what do you think it means?


And i called apple, they basically told me tough luck right now and i will have to wait basically till tomorrow to check the website because they are still updating it

Because the tech tried to input everything on his side and it wouldn't accept it either.
 
Well here I go for my very first recall :(

I wonder how long those other batteries (the ones that failed of course) have been running because mine has lasted 2 years without any problems.

Interestingly that my father was telling me about the Dell recall and said that the info he read mentioned Apple. I took him seriously but was going to wait for an Apple recall to be confirmed.

Edit: Well c**p, looks like I shall have to call Apple as my computer is eligible but the battery is not even though it falls within the range.
 
Hm. My older PB didn't fall into the 2005 recall, I wonder if it would fall under this current recall.


My iBook's battery does though. Sigh. Guess I'lll try to fill out that online form...

:Edit: Okay, looks like another Apple-side boo-boo. The battery's serial falls into the recall range but the site won't acknowledge it. Argh.
 
Well, I FINALLY got it to go through, only to have it say that my serial numbers aren't affected. Which, according to their page, they are. Looks like Apple has some work to do...
 
Maybe Apple's improving - the last two PBs I owned had their MOTHERBOARDs recalled. Now its just my battery.

Yep, I'm affected - web site was slow but accepted my serial, confirmed my recall status, and then asked me for my address.

I have a PBG4 15" 1.67ghz (SD 01/2006 model) purchased 10/06 as a refurb.

I don't think this will hurt Apple, but it will hurt Sony big time.
 
I wish I was getting a new battery. Just the fact that I could have one replaced for nothing is quite thrilling, but I have this feeling that more batteries are going to be recalled in the future from Apple.
 
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