iPhone 14 Pro Apple Refused to Replace Battery at 81% with One Day Left on AppleCare

[joeblow7777]

Why extend to monthly Apple Care? If you don't, the money that you save could pay for your battery replacement once it actually does drop below 80%, which could still be months from now.

I do understand your frustration at being so close to the threshold for a free replacement, but rules are rules. Companies like Apple will sometimes toss customers a bone to make us happy and keep us buying their products, but they're not our friends, they're a business. If the battery is functioning within the parameters that they promised, they're not obligated to replace it.

That being said, what is your cycle count? If I'm not mistaken, Apple doesn't claim that the battery will remain above 80% for a specific duration of time, but for a number of cycles. For the 14 series, I believe they're rated for 500 cycles. If you're far below that number you may be able to make a case on those grounds, but if you're near, at, or have exceeded 500 cycles already then the battery has lived up to Apple's promise.

 

[Harry Haller]

Yeah, disappointing experience.

Stop buying their phones. That will show Apple who's the boss.

This just in…
Apple is the boss.

 

[JapanApple]

I have 14 Promax preordered release date. I am at 81 percent. I still have Apple Care. My sister has the 13 Promax, she is at 80 percent It's mind-blowing Apple replaces the battery at 79 percent We both have to wait.

 

[3Rock]

Don’t you guys get it? He’s “Entitled” 😜

 

[ArchEtech]

Well you could always accidentally run it over with a truck.

 

[Hansana]

You can go on a monthly plan after the initial expiry of the 2 year plan. Chill.

 

[throAU]

You can go on a monthly plan after the initial expiry of the 2 year plan. Chill.

or you could..... just pay for a battery replacement...


batteries are consumable resources, they aren't immortal.

 

[littlepud]

or you could..... just pay for a battery replacement...


batteries are consumable resources, they aren't immortal.

Apple refused to replace my battery (83%) even as paid replacement (expired AC+ on 13PM), citing the 80% policy.

 

[now i see it]

Battery health will linger at 80% or a bit higher — for a long time. It’s only an estimate and it certainly doesn’t follow a linear scale. It’s pretty much BS.

 

[TacoFan]

A rule is a rule. They could have made an exception but that’s what it would have been, an exception. You can’t be mad if they didn’t

 

[LIVEFRMNYC]

Let us know if the battery health drops to 77% right after your Applecare ends. 😅

 

[TechnoMonk]

Next time take Karen with you. She will speak to the manager or Tim Apple. All is gonna be fine.

 

[eyoungren]

I can understand the OP concern. Apple knows there's almost no chance at all your battery will decrease below 80% in 2 years but if you use your phone a lot, it will be around that mark when it comes to renew it. Plus, it's a fact since the iPhone 14, Apple products battery are extremely bad when it comes to battery health decrease.

?????

It took me 6 years and two months to reach 79% of battery health with my iPhone 6s Plus. This is with normal use as a cellphone, not as a computer or media device. And if heat degrades batteries you can add in three summers of Phoenix, Arizona heat inside a car with no A/C and no working windows.

 

[eyoungren]

But many businesses give their employees leeway to bend policies by a lot more than 1% if there is a valid reason to help the customer. Isn't Apple supposed to be the kind of company that cares more about its customers than about a tiny technicality? Isn't the purpose of AppleCare to have a bit of a "safety net"?

For someone who's intent on others bending the rules to suit them, I'm surprised you won't bend the rules for yourself.
Did it never occur to you to smash your phone with a hammer and then claim an AppleCare ADH for $99?

New phone, new battery.

You're complaining, but won't go the extra mile to get what you want?

For those out there thinking I'm advocating this approach, I'm not. It's just interesting to me that others whine about how no one is helping them, but won't raise a finger to help themselves.

 

[SegNerd]

Surprise, surprise, fanboys support Apple unconditionally until it’s their money on the line.

Have fun paying $1600 to be put on a waitlist for a beta.

 

[TechnoMonk]

Surprise, surprise, fanboys support Apple unconditionally until it’s their money on the line.

Have fun paying $1600 to be put on a waitlist for a beta.

You should take Apple to court instead of childish insults.

 

[throAU]

Surprise, surprise, fanboys support Apple unconditionally until it’s their money on the line.

Have fun paying $1600 to be put on a waitlist for a beta.

What's Samsung's battery replacement policy?

Oh that's right, can't see any guarantee of capacity, and it is covered (whatever that means) for 12 months.

Maybe the warranty just covers fire.

Samsung Product Warranty Information | Samsung Australia

Select a category below to find your product and then take a look at what's covered in your warranty.

www.samsung.com

 

[Paddle1]

They don't like replacing batteries over 80. I have an iPhone 12 with 84% battery health that appears to be getting throttled and I haven't even bothered asking if I can get it replaced knowing how stubborn they can get.

 

[russell_314]

Surprise, surprise, fanboys support Apple unconditionally until it’s their money on the line.

Have fun paying $1600 to be put on a waitlist for a beta.

I definitely don’t support Apple unconditionally. More often than not when people have a gripe it’s of their own fault but sometimes there’s a legitimate problem. They have these rules for a reason because there are many people here that would have their battery replaced at 90%. You have to draw a line and set it because if they replace your phone at 81% someone else will say mine’s at 83% then how far are we taking it? I think someone mentioned pay the $99 but I don’t think Apple will replace the battery even for money if it’s not less than 80%. Someone please correct me if I’m wrong on that one.

$1600 for what? I’m keeping my 14 Pro Max for another year because it’s working just fine. Nothing they’ve done with the new iPhone excites me enough to get a new one.

 

[Adora]

Surprise, surprise, fanboys support Apple unconditionally until it’s their money on the line.

Have fun paying $1600 to be put on a waitlist for a beta.

Some accounts here really only exist to defend Apple in everything. I have an eye for that. At least one of those was also here. But I don't name him.

It's in every big forum and on social media, where things are criticized or better alternatives get mentioned that very big companies or whole industry branches don't like.

 

[sk1985]

Insurance is by design a waste of money, until you need it.

Exactly it's a wager of sorts. You're betting an event to happen and the insurance company is betting it won't happen so they can keep your money.

 

[haruhiko]

The battery health % is calculated at an unknown interval controlled by iOS. Probably you were already below 80% but the iOS doesn’t update it.

Only replacing your battery below 80% is a big scam - you know they still refuse even if you are willing you pay the out of warranty service fee.

 

[eyoungren]

I definitely don’t support Apple unconditionally. More often than not when people have a gripe it’s of their own fault but sometimes there’s a legitimate problem. They have these rules for a reason because there are many people here that would have their battery replaced at 90%. You have to draw a line and set it because if they replace your phone at 81% someone else will say mine’s at 83% then how far are we taking it? I think someone mentioned pay the $99 but I don’t think Apple will replace the battery even for money if it’s not less than 80%. Someone please correct me if I’m wrong on that one.

$1600 for what? I’m keeping my 14 Pro Max for another year because it’s working just fine. Nothing they’ve done with the new iPhone excites me enough to get a new one.

Back when there were subsidized phone contracts there was a certain class of people who around the two year mark would smash their phones and then make an insurance claim. Invariably, this was at a transitional time when a new model phone was being released and insurance no longer had the model the customer had just smashed.

Bang, instant upgrade. Person takes brand new current phone and sells for profit because their two year contract just ran out. Repeat.

I can recall many Sprint customers being confused when they tried this tactic under AppleCare+, because Apple gave them back the exact same device in the same capacity and color that they'd smashed. But that's one of Apple's rules, and it's why they keep extra stock on hand. It shut down the entire thing.

And what you are describing is the exact same reasoning that this group of people I just mentioned have/had. They think they're some exception for them, but there isn't. Because Apple has rules designed to protect their bottom line.

And that group of people hate it.

 

[JCCL]

That’s why you don’t ask for a battery replacement…..there are more “drastic” ways

 

[haruhiko]

Let’s make it clear - AppleCare is an insurance, it’s that simple. Insurance is a gamble. If you don’t damage your phone or have the battery % below 80%, they win and get all your (huge) insurance premium. But wait - even if you damage your phone, you still have to pay an excess payment for a replacement. Replacing the battery is free but only upon a condition that’s very difficult to reach (health below 80% in two years), and even the calculation of battery health itself is controlled by Apple - the figure also doesn’t update very frequently.

So that’s it.

Note: the premium is huge - up to 20% of the iPhone’s purchase price. If the claim rate is lower than a certain %, Apple wins no matter what. If all of us do the ‘drastic way’ as suggested above, they will just increase the premium. The insurance company always win.