Apple refuses the imprinted keyboard issue on MBP 2016

[tkermit]

The display on my 2010 MacBook looks "as new", after all these years...

The 2010 MacBooks didn't have this problem because the displays didn't have the substandard (or any) anti-reflective coating that Apple applies to later (Retina) models . Mine still looks like new as well and it's been in and out of backpacks thousands of times. That's because the older models were simply a lot more rugged.

 

[Rocko99991]

The 2010 MacBooks didn't have this problem because the displays didn't have the substandard (or any) anti-reflective coating that Apple applies to later (Retina) models . Mine still looks like new as well and it's been in and out of backpacks thousands of times. That's because the older models were simply a lot more rugged.

Are the non-retina older models made of glass or is it a plastic screen?

 

[aevan]

I went to the Genius Bar and talked to them. They always say this is my fault when I put something heavy into the MBP when its closed. They told me I have to pay by myself if I want to replace the screen. Of course, I won't pay.

I have imprints on my 2016 screen and I NEVER put anything heavy on my MBP. With such a small gap between the keys and the screen, every tiny imperfection in the keyboard (and some of the keys are raised a bit) causes imprints.

Really sorry to see Apple act like that.
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It is your fault in a way. The keys do not touch the screen when the lid is closed Unless there is some, even very light, pressure put on the lid, bottom or both.

Not true. A lot of MBP keyboards I saw have some keys that are slightly raised. You wouldn’t notice this unless you very carefully examine the keyboards from the side. These keys imprint even without any pressure.

 

[radiologyman]

Reading this I am afraid to even wipe my rMB 12 screen. What the best way to do it without damaging antireflective coating?

 

[tkermit]

Are the non-retina older models made of glass or is it a plastic screen?

pretty sure it's some type of glass

 

[unagimiyagi]

Guys, I have been super duper duper careful have a super plush case for the MacBook and STILL it has these keyboard indentation marks on the screen. It's a design flaw pure and simple. It was far less of a problem with the 2015 MacBook Pro design. Putting the laptop in a backpack is normal behavior, and it takes exquisitely little pressure to make these keyboard indentation marks. It's certainly far worse than industry standard, let alone for a laptop that is among the most expensive that money can buy.

 

[Rocko99991]

I have imprints on my 2016 screen and I NEVER put anything heavy on my MBP. With such a small gap between the keys and the screen, every tiny imperfection in the keyboard (and some of the keys are raised a bit) causes imprints.

Really sorry to see Apple act like that.
[doublepost=1531958445][/doublepost]

Not true. A lot of MBP keyboards I saw have some keys that are slightly raised. You wouldn’t notice this unless you very carefully examine the keyboards from the side. These keys imprint even without any pressure.

I didn't know that. I guess it would be easy to test. Clean the screen and keyboard. Put a tiny amount of baby powder with a qtip in a few keys, shut the lid, open and check for transfer.

 

[smbu2000]

Definitely looks like a screen coating issue. I just took my 2016 15" MBP in for this issue about a week ago or so. I had marks from around the trackpad as well as key marks on the display. The Genius looked at it really quickly and said that he could see the marks on the screen, then he did a test to make sure there was nothing else wrong with the internals and then they sent it off to the repair facility and replaced the screen.

On my Applecare, product repair summary it lists:
the part number and then "Display Assembly, Space Gray" and under symptom it says "Display Coating issue"

 

[themp]

Yeah, that looks like an issue with the anti-reflective coating that Apple should replace. I just took my mid-2015 in with a screen that looked very similar to that but worse and they replaced the display on the house (even though I did still have AppleCare). Don't let them screw you like that, they ****ed up the coating and they need to fix it, end of story.

 

[Ma2k5]

It is easy to do. If you put a Macbook in a backpack with books and lay the backpack down they books may be pressing on the laptop. Or put a Macbook in a briefcase and put a lot of papers in the briefcase.

If it is easy to do, I hope Apple make a design change so the laptop can handle some pressure without resulting in the keyboard contacting the screen.

No, I’m not asking for you to be able to sit on the laptop.

 

[DeanL]

Had the same issue: when to the Genius Bar, and the Genius told me the same crap. I ended up arguing and they changed the display.

 

[netdudeuk]

Had the same issue: when to the Genius Bar, and the Genius told me the same crap. I ended up arguing and they changed the display.

Good for you. People just shouldn't have to worry about all these issues obviously related to 'thin'. I've heard the Apple execs describing things as only Xmm thin. We actually say Xmm thick. That just underlines their obsession with thickness.

 

[NoBoMac]

What the best way to do it without damaging antireflective coating?

On all my displays, plain water and a microfiber.

Or, lens cleaner (one labeled safe for AR and other coatings) and a microfiber. Your Targets/Walgreens/Walmart/CVS/et. al. should have this. Can go fancy and buy the Zeiss version of this. Since I wear glasses, I always have this at home and a small bottle in the car.

I always have a microfiber with me, and have one in the backpack I put the laptop in. Can always buy a small bottle of lens cleaner and put it with the microfiber in the backpack.

No to paper towels, window cleaners, multi-purpose cleaners.

 

[Simple714]

Had a talk with Apple support, they refused my issue on my MBP which is the keyboard keys imprinted on my screen.
They told me that this is my fault when putting my MBP into the backpack when travelling.
Did anyone see has this issue on your MBP 2016 or later?

Did you get it figured out? What state are you in?

 

[Queen6]

Vote with your wallet, thats all Apple understamds now...

Q-6

 

[themp]

On all my displays, plain water and a microfiber.

Or, lens cleaner (one labeled safe for AR and other coatings) and a microfiber. Your Targets/Walgreens/Walmart/CVS/et. al. should have this. Can go fancy and buy the Zeiss version of this. Since I wear glasses, I always have this at home and a small bottle in the car.

I always have a microfiber with me, and have one in the backpack I put the laptop in. Can always buy a small bottle of lens cleaner and put it with the microfiber in the backpack.

No to paper towels, window cleaners, multi-purpose cleaners.

And don’t use LCD screen cleaner designed for matte displays, it streaks the glass displays like crazy. I think they must be oil or wax based. Consequently, the streaks are extremely difficult to remove. You can buff them off with microfiber but it requires an abundance of patience and elbow grease.

 

[MrGimper]

I get the corners of keys show up on my screen just when I close the lid when its on my desk, so it's not a pressure thing. I wipe my screens down with this stuff, and swear by it

https://www.amazon.co.uk/gp/product/B00DX7EXZK

I have bad backlight bleed on my screen in one corner and my AC+ expired 6 months ago, so may try and get a screen replacement under staingate.....

 

[Newtons Apple]

This "imprinting" has been reported for a while and it is why I would not put my 15" in a backpack with heavy books.

What is sad is Apple wanting everything they make to be so thin they will not allow enough room between the keyboard and screen to make sure this does not happen. Another example of what we sacrifice for thin in Apple products.