**Apple REFUSES to Accept Defective iMac Screen Returns!**

Discussion in 'iMac' started by IndustrialSpace, Jan 1, 2010.

  1. IndustrialSpace macrumors 6502a

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    #1
    After publicly threatening to keep returning defective iMacs at Apple's expense until he got one that worked, Apple blocked a Gizmodo contributor from making further exchanges of defective iMacs. The email message from Apple implies that they know that any new unit sent to him would probably have the same defect.
    [gizmodo.com]


    http://gizmodo.com/5436442/apple-has-thwarted-my-efforts-so-i-need-your-help


     
  2. fa8362 macrumors 65816

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    #2
    Can't say I blame Apple. I wouldn't want his "business."
     
  3. tomacintosh macrumors regular

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    #3
    Old news? Already been posted in another thread.
     
  4. IndustrialSpace thread starter macrumors 6502a

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    #4


    Why?

    Becasue he wants what he paid for - a defective-free machine?

    Clearly, Apple knows that there IS a problem with the screens and their current strategy seems to be to send out indentically inferior machines, hoping that the consumer will just give up or settle for inherent defects.


    Do you work for Apple? :confused:

    ...that or you have low standards. Perhaps both.
     
  5. robotkiller macrumors 6502

    robotkiller

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    #5
    The blogger's experience does not match my own - Apple has been more than willing to exchange these machines (which, frankly, is the least they can do)
     
  6. IndustrialSpace thread starter macrumors 6502a

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    EVERYONE should be bombarding Apple with iMac returns if the screen contains a defect. DO NOT SETTLE!! Do not accept an inferior product when you spend thousands. This is the only way they will change their tune and FIX THE PROBLEM!

    Apple is trying to sweep this under the rug.


    VOTE WITH YOUR DOLLARS!!!
     
  7. MacHamster68 macrumors 68040

    MacHamster68

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    #7
    as we all know by now ,apple does not sell defective screens ,
    its all down to poor eyesight of customers
    so take off your bifocals and the screen is fine , yellow tinge on bottom of the screen is gone
     
  8. Surely Guest

    Surely

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    #8
    Well, Apple did say that they would repair his iMac at an Apple Store:
    It's not like they told him to F off and that they wouldn't fix his problem.

    It's only the screen that needs to be fixed, not the whole machine.
     
  9. IndustrialSpace thread starter macrumors 6502a

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    #9
    I think youre missing the point. :)
     
  10. Surely Guest

    Surely

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    #10
    I don't think that I am. :)
     
  11. fa8362 macrumors 65816

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    #11
    If you don't like it, don't buy it. It's really that simple.
     
  12. Surely Guest

    Surely

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    #12
    Also, this thread title reminds me of a Craigslist ad.
     
  13. thejadedmonkey macrumors 604

    thejadedmonkey

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    #13
    Oh how the mighty have fallen
     
  14. Surely Guest

    Surely

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    #14
    Except this is one situation with one blogger who would not accept a perfectly acceptable solution to his iMac's problem (which was to have his iMac repaired at an Apple Store).

    We have no reason to believe that this is a new policy for all defective iMacs.
     
  15. thiagos macrumors 6502

    thiagos

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    #15
    The problem is that Apple like any other corporation go by percentage of complaints. The "typical" customer does not notice the yellow tinge, in fact they think it is normal and sometimes don't care enough to exchange it. Not everybody knows about forums like these so they settle for less.
    However, "us" the more knowledgeable customers who have owned Apple products and/or are more tech savvy, we know these screens are defective.

    THAT IS THE PROBLEM. Apple is a good company but they are out there to make money and unfortunately all corporations are like that. Unless more people start complaining about these screens and by more I mean the typical unknowledgeable customer and get the media involved, we won't see anything done, simple as that.
     
  16. Surely Guest

    Surely

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    #16
    ^^^^ Did you really need to Bold your comment? Really?:rolleyes:
     
  17. robotkiller macrumors 6502

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    #17
    You need to calm down.

    Apple is accepting returns. That's my point. The one bright spot in this has been the exceptional customer service. This is a subtle problem that Apple could say is within variability of a consumer panel and thus deny returns. They haven't done that with me. If anything they've gone above and beyond what I expected.

    Do I wish the panel was perfect the first time? Of course I do. But (so far) Apple's customer service has been great.
     
  18. thiagos macrumors 6502

    thiagos

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    #18
    Fixed the bold.
     
  19. Surely Guest

    Surely

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    #19
    :)
     
  20. IndustrialSpace thread starter macrumors 6502a

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    #20
    It will be eventually, if you return it too many times. You WILL get flagged. They dont want to deal with it as they know the replacement will have the same issues. It cost them money and they dont like it. They are selling a defective monitor. Plain and simple.

    The alternative is not feasible to many who aren't in close proximity to an Applecare. they are essentially making it more difficult for him in hopes that he will "just go away."
     
  21. thiagos macrumors 6502

    thiagos

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    #21
    ^^^^ anything else? :eek:
     
  22. quagmire macrumors 603

    quagmire

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    #22
    Why is that so unreasonable? Apple recognizes the problem, but they( most likely LG since it is a panel problem) doesn't have a fix for it yet. Why would Apple go into a money losing situation by keep on replacing units with the replacements most likely going to have the yellow tinge as well? And as reported here, they are still replacing units with the yellow tinge. This is so far an one time occurrence.

    I am waiting until reports start to roll in that the yellow tinge is gone mostly before I take mine in for repair( which my yellow tinge isn't that bad so it is tolerable). It is the simplest repair to do on the iMac. Just lift the glass off, undo some screws, unconnect the cable from the panel, and put in the new panel. It isn't like the old iMac's where you had to open up the back via the cooling vent and remove the guts to get to the panel.
     
  23. Surely Guest

    Surely

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    #23
    You can't say that it eventually will be a policy based on one person's experience.

    If you don't live close enough to an Apple Store, you can send your machine in for repair. Same thing.

    No. I'm good.
     
  24. fa8362 macrumors 65816

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    No, I just don't fancy myself as being on some sort of holy crusade. If you're not satisfied, return it and get your money back.
     
  25. Talarspeed macrumors member

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    The blogger is walking a fine line with his words, actions and tone. Apple knows who he is and they have more lawyers than he does. It sounds like they were working with him and his attitude caused things to fall apart.

    His grassroots effort, as noble as it is, can get him into legal trouble; that is if he purposely tries to damage Apple's reputation through libel; and they suffer a loss of sales.

    I will side with Apple in this case as long as they make a diligent effort to rectify all customers who have legitimate complaints.
     

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