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apple refuses to take responsibility !!

sharondavid2018

sharondavid2018

macrumors newbie
Original poster
Jul 16, 2018
1
0
I have a 13' Mac book pro purchased in NY on December 2017 ( 1.5 yers ago ) few week ago the display stoped working ( it seems that the computer is still working ) I sent the computer to diagnostics in Apple official lab and the results was shocking ... need to replace screen & logic board ...= 1100$ .

the computer warranty was ended 6 month ago ...

a year an a half product - computer and it is definitely manufacturing defect !!


Apple refuse to take responsibility !!! don't buy Apple Mac Pro - don't do it you are putting your money in the garbage !!!
 
sharondavid2018 said:
I have a 13' Mac book pro purchased in NY on December 2017 ( 1.5 yers ago ) few week ago the display stoped working ( it seems that the computer is still working ) I sent the computer to diagnostics in Apple official lab and the results was shocking ... need to replace screen & logic board ...= 1100$ .

the computer warranty was ended 6 month ago ...

a year an a half product - computer and it is definitely manufacturing defect !!


Apple refuse to take responsibility !!! don't buy Apple Mac Pro - don't do it you are putting your money in the garbage !!!
Click to expand...

Doesn’t take responsibility? You didn’t buy Apple care or plus and your complaining about it 18 months later and 6 months after the warranty is over? Sorry it’s not Apples problem after 12 months of purchase.


Maybe I should complain 10 years later that’s my machine finally died ? Please it’s not apples fault. Get over yourself
 
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Cryates said:
December 2017 is not 1.5 years ago? Also as others have said, they honor the limited warranty and anything outside of that is on you unless you purchase the extended coverage.
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It isn’t but I assume he meant 2016. Cause it would of been covered in the warranty if it was December 2017
 
I had a car once that its warranty expired and I needed an expensive repair. The issue wasn't due to wear and tear, improper usage, or anything like that. I was on the hook for the bill because the warranty expired, even though it was a manufacturing defect. I didn't rail against the company because they refused to take responsibility, rather I took responsibility and paid for the repair. Sorry to sound harsh but that's life in the real world, the OP might as well learn that now. Though I think the OP just created a fire and forget thread and he may not return.
 
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It is a shame that companies can get away with selling products worth thousands and only have to worry about repairing them within the first 12 months unless the customer opts to pay extra. I think 2 years minimum warranty should apply by law, if not more. It shouldn't be the case that people need extended warranty to cover the fact that a £2000-£3000 laptop may have a manufacturing defect that becomes apparent after 12 months. Would have been nice, may have forced companies to improve their QA processes or change the way they design laptops so you don't have to pay £1000+ for one part (which they would end up brunting the cost of by repairs otherwise). But it is what it is...
 
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Ma2k5 said:
It is a shame that companies can get away with selling products worth thousands and only have to worry about repairing them within the first 12 months unless the customer opts to pay extra. I think 2 years minimum warranty should apply by law, if not more. It shouldn't be the case that people need extended warranty to cover the fact that a £2000-£3000 laptop may have a manufacturing defect that becomes apparent after 12 months. Would have been nice, may have forced companies to improve their QA processes or change the way they design laptops so you don't have to pay £1000+ for one part (which they would end up brunting the cost of by repairs otherwise). But it is what it is...
Click to expand...

It is but what are we going to do about it.
 
maflynn said:
I had a car once that its warranty expired and I needed an expensive repair. The issue wasn't due to wear and tear, improper usage, or anything like that. I was on the hook for the bill because the warranty expired, even though it was a manufacturing defect. I didn't rail against the company because they refused to take responsibility, rather I took responsibility and paid for the repair. Sorry to sound harsh but that's life in the real world, the OP might as well learn that now. Though I think the OP just created a fire and forget thread and he may not return.
Click to expand...

Kind of figured it out when I noticed he was 14 minutes old
 
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Thread title is incorrect and wrong. Color me a skeptic but... new poster, anti apple, info that doesn't really add up, etc...

Apple has always been really good with people I know about repairing defects. This is one reason why I and many millions of people keep coming bac....

Closingracer said:
Kind of figured it out when I noticed he was 14 minutes old
Click to expand...

Ah forget it... Agreed. <sigh>.
[doublepost=1531754979][/doublepost]
jerryk said:
Bottom line. If having to pay $1100 for an out of warranty repair is going cause you grief, get AppleCare
Click to expand...

Glad this wasn't a no-brainer for just me. 1 year of coverage vs 3 (AppleCare+)? …
 
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Closingracer said:
And what does that do ? Apple or anybody else isn’t going to change it . They are following laws stipulated in the United States so anything after us good will if they offer 2 years or more
Click to expand...

No one said it was going to do anything, just some light humour...
 
Ma2k5 said:
It is a shame that companies can get away with selling products worth thousands and only have to worry about repairing them within the first 12 months unless the customer opts to pay extra. I think 2 years minimum warranty should apply by law, if not more. It shouldn't be the case that people need extended warranty to cover the fact that a £2000-£3000 laptop may have a manufacturing defect that becomes apparent after 12 months. Would have been nice, may have forced companies to improve their QA processes or change the way they design laptops so you don't have to pay £1000+ for one part (which they would end up brunting the cost of by repairs otherwise). But it is what it is...
Click to expand...

I always thought in the UK it was 2 years according to legislation, seems I was wrong?! The statutory warranty is 6 years:eek:

https://www.telegraph.co.uk/finance...cused-of-denying-six-year-warranty-right.html

Plus confirmation from Apple:
https://www.apple.com/uk/legal/statutory-warranty/
 
Closingracer said:
Doesn’t take responsibility? You didn’t buy Apple care or plus and your complaining about it 18 months later and 6 months after the warranty is over? Sorry it’s not Apples problem after 12 months of purchase.


Maybe I should complain 10 years later that’s my machine finally died ? Please it’s not apples fault. Get over yourself
Click to expand...
Thank god this is exactly how it DOES NOT work in Europe. Manufacturers don't get to skate free from a case of an obvious manifacture/design problem just because "lol, your warranty is out". If your TV or dishwasher breaks down after 3-4 years of normal use, you can bet the manufacturer is still held responcible.
 
Jago said:
Thank god this is exactly how it DOES NOT work in Europe. Manufacturers don't get to skate free from a case of an obvious manifacture/design problem just because "lol, your warranty is out". If your TV or dishwasher breaks down after 3-4 years of normal use, you can bet the manufacturer is still held responcible.
Click to expand...

Well at the end of the day it’s how it works here. And tbh I agree to an extent there is only so far I say it can go. Everything will break in time and after 3 years I would say is good enough.
 
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sharondavid2018 said:
I have a 13' Mac book pro purchased in NY on December 2017 ( 1.5 yers ago ) few week ago the display stoped working ( it seems that the computer is still working ) I sent the computer to diagnostics in Apple official lab and the results was shocking ... need to replace screen & logic board ...= 1100$ .

the computer warranty was ended 6 month ago ...

a year an a half product - computer and it is definitely manufacturing defect !!


Apple refuse to take responsibility !!! don't buy Apple Mac Pro - don't do it you are putting your money in the garbage !!!
Click to expand...
Your issue, whether you realize it or not, is that the US has *pathetic* levels of mandatory warranties. The EU is better, but still clearly caters towards an economy based on constant purchases.
 
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Vazza said:
I always thought in the UK it was 2 years according to legislation, seems I was wrong?! The statutory warranty is 6 years:eek:

https://www.telegraph.co.uk/finance...cused-of-denying-six-year-warranty-right.html

Plus confirmation from Apple:
https://www.apple.com/uk/legal/statutory-warranty/
Click to expand...
It does not work that easy unfortunatly

You have same terms as Apple warranty in 1st 6 months if not a little better, after 6 months you have to prove (if disputed) the defect was there at time of purchase, you have up to 6 years to make the claim

It's not a cut and dry 6 year warranty by any means. Even if you win there is no guarantee of replacement etc and even wear and tear or usage can be taken in to consideration by the retailer and how he does the repair

In the 1st year it's probably easier just to use the Apple warranty

Certainly with the recent KB issues with MBP's UK/EU consumer laws are likely to better than Apples coverage of 4 years

In a recent thread quite a few owners got no quibble repairs outside normal 1 year warranty, but it's not a given and you may be in a longish dispute for your claim trying to prove the defect
 
Last edited:
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Since two components require replacing for an display issue, my money is on a liquid spill.

If it was purchased with a credit card, you can inquire with them if you have any sort of coverage.
 
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US have always had weak warranty laws. I’d definitely go with AppleCare if I lived in US.

Sucks for OP, just outside of the 6 months period :(

Even here in EU with better laws, I take a very deep look at all my devices when the warranty is about to expire. Sometimes (not always) you can see when something has been slightly damaged and could be a potential future problem. Manufacturers often understand the concern and fix it.
 
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