I have the same problem 2 months ago with the same model (13" macbook pro end 2016) but for my lucky I'm based in the EU and by law the warranty is 2 years, so they just replace the screen for free and last month there was a recall for the battery of the same model so they replace the topcase it was good because there was 1 key on the butterfly not working properly, now I hopefully I will have no other problems...
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apple refuses to take responsibility !!
- Thread starter sharondavid2018
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You have a choice of two price points for the same machine, with and without AppleCare, your proposal would simply remove the lower price point. Making companies do something by law does remove the costs of doing so.
I'd rather have the choice. OP had the choice and now doesn't like the outcome...
I get that, my post was more about the industry as a whole.
As it stands, the company relieves itself of any responsibility if they give you a shoddy product which died well within its expected life span where user misuse has not taken place.
Think of washing machines, TV’s etc - they seem to have anything between 5- 10 years warranty. I think it’s wrong that tech companies (amongst others) can get away with taking no responsibility for manufacturing defects post 12 months.
AppleCare is an insurance, but really the way it should be in my opinion is that we should be covered for at least 2 years as standard - and if I want to purchase extended warranty, that should start after those 2 years. It’s quite a ridiculous premium Apple charge for just warranty (without accidental damage).
Of course but now we are just debating price points. All electronics have bell-shaped MTBF curves. There will always be people whose devices fail just outside the warranty - wherever that warranty cutoff is. My point is you have a plethora of choices when buying Apple, base warranty, AppleCare and no doubt a variety of 3rd party warranty/insurance products. To be uncovered after the warranty expires is a choice and in general choice is good - else you prevent people buying at the lower price point.
BTW <all> warranties are insurance (even the washing machines and TV's), either built in to the basic cost of the product or covered by additional charges such as AppleCare.
Apple have a reputation of honouring their warranties (something I can personally attest to), but, when buying something as expensive as a computer, I would always buy Apple Care, which I have found has more than paid for itself.
I doubt that the OP bought that computer in December 2017 as he wrote, it is more likely that this was purchased in December 2016; even in the US, with poor enough consumer protection legislation, Apple computers have a warranty of a year, not six months.
I doubt that the OP bought that computer in December 2017 as he wrote, it is more likely that this was purchased in December 2016; even in the US, with poor enough consumer protection legislation, Apple computers have a warranty of a year, not six months.
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That washing machine or TV will just stand still all those 10 years. Nothing will ever happen to it.
People handle their laptop and phone like dirt. They throw it on their couch. They throw it on their bed. They throw it in their bag. They use it outside where a lot of pollen and particles can enter keyboards. They eat anything in front of the laptop, sometimes spilling on the keyboard, sometimes spreading a lot of aerosols that can also enter the keyboard. They drop their phone on the floor basically every week.
I’m talking about everyone here. But look at any random teenager and you will be chocked. I’m chocked devices can even survive for 6 months!!!
(I know phones could survive hundreds of falls in the 90s. But no one will ever buy devices that thick in today’s world)
Because what happens if it breaks in 3 years ? Since the US doesn’t require a longer warranty Apple isn’t going to change it . Since we can’t change that fact atm your next best choice is Apple care.
I understand the bell curve algorithms - what I am referring to is, why products are designed to be so prone to failure.
If someone mishandles it and it breaks that’s fine - I’m not asking for accidental cover.
Even that TV and washing machine warranty won’t repair it for you if you have mishandled it.
I am talking component or screen failures due to manufacturing faults - many which people had to pay for only for Apple to years later have to refund it due to repair programmes.
What if there is a software bricking that occurs and you’re out of the 12 month warranty? Is that justified for you to have to pay up for it?
December 2017 is only 7 months ago so it should still be under warranty until December of this year.
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Instead of complaining maybe you could start a lawsuit possibly a class action if this defect is common enough and with any luck they will come out with a repair program.
Many credit cards offer extended warranty protection. If the OP is still with us, she should look into this as it's often for an additional year.
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Would have been so much easier for you to have just taken a few minutes to review your warranty.
Time traveler, eh?
Where does the line go between acceptable behavior and mishandling? If people treated their devices like their baby, manufacturing faults and mishandling would be very easy to tell apart. But almost no one treats their devices like a baby. Maybe some OCD people (including me) that would cry if they got a single little scratch. So for the rest of the people on the globe, it's a grey zone. And I'm literally surprised they can survive 6 months, given what I see people do with their devices every single day.
And surprisingly with Apple repair rates it no longer mean much. I have a MasterCard World card and all it offers is $500 per occurrence. A single keyboard change costs $700 now in case something goes wrong with the 2018 model and Apple doesn’t extend coverage to it.
A handful of retailers may offer extended warranty as default in the UK for example John Lewis offer 2 years standard on MacBooks.
But in the second year, you do have to use John Lewis’s repair service rather than going to Apple like you can with AppleCare and I’ve read mixed reviews.
But in the second year, you do have to use John Lewis’s repair service rather than going to Apple like you can with AppleCare and I’ve read mixed reviews.
So if my battery blows up even though. There isn’t really any substantial proof there is issues with the battery in the 2017 MacBooks I should sue ? Makes sense. Maybe I should of sued Samsung for ten faulty battery in my Note 8.
Ummmm what evidence do you have for that being the case? What that would suggest is that manufacturers (not just Apple), carefully design their products to fail only after the warranty period?
Or you could accept that the bell-curves represent the genuine statistical likelihood of a component failing (mostly due to the variations inherent within a certain manufacturing process, not a manufacturing defect as such). The early life failures are covered by the manufacturers warranty at their cost. If we want a longer period covered under that warranty then the cost covered by the manufacturer must go up.
So the point comes back to, should the choice of risk and cost be presented to the purchaser via a shorter warranty and after-warranty cover options at a further cost. Or should those after-warranty costs be incorporated into a minimum warranty, thereby increasing the entry cost for the purchaser?
I know which one I prefer. But it does require the purchaser to own the decision they knowingly make.