I recently purchased os x lion on the app store and once the download got to about 2.7gb I got an error in red in the download tab so I re-launch app store the download was no longer there. I clicked on purchase os x again and it informed that I had already purchased and the download started again from zero and got the same error again. I contacted customer care and they said try again and still the same thing, they said try again and the same thing again, I complained that there is a problem with app store and a while later they said try again and finally the download went through.
This equals to 10.8gb wasted download Gb. Now I live in Seychelles and there are no unlimited Internet packages. So in total the amount of 6000.00 Seychelles rupees (about $450).
I wrote to customer care to tell them this and they offer me 5 songs on iTunes, worth about $5.00. I found that unacceptable since it was due to their error that I was being charged $450 and suggested "prosoft data rescue 3" after going through app store the app stood out as it would help me rescue some pictures Id lost on a drive a few years ago) and a free upgrade to snow lion when it is released. Altogether, under $130 at retail price (assuming that snow lion will be a similar price as lion). They refused me this and in my frustration said that I would rather get refunded os x lion. They replied that they could do that, however I would not be able to upgrade at all in the future.
I find the way Ive been treated the way sweatshop workers are treated, take the 50cents a day or go die on the streets. I have never felt so insulted, mistreated and conned by any company ever.
I've had technical issues in the past, where my newly purchased laptop kept on kernel panicking and after many attempts by the technicians in London apple store to repair it was unsuccessful and they replaced it with a brand new laptop that worked fine. That is good customer service as they acknowledged that the error was entirely on their part and took responsibility for it.
It seems to me that the apple I used to know when Steve jobs was still with us was one who cared for their customers and took responsibility for their errors with humility and sincerity.
Today Steve Jobs has gone these qualities have died with him.
Its a real shame, considering all that he inspired it to be.
The apple tree is dying.
Sincerely
Edmund