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I think my AirPods Max may have developed a fault. I've tried factory resetting them and its still there.

The fault I am getting is, they refuse to disconnect when placed in their case now. The only way I can get them to disconnect is to manually go into Bluetooth on my iPhone and click on disconnect. I can even play music through the headphones when they are placed in their case, so something is not right with them.

I have a feeling this could be why my headphones won't update to the new firmware.
 
After 2 days of waiting and nothing happening I got the update.
Extremely strange!

I had the APM connected to my MBP and charging when this happened - I am 100% sure about it because I finished a meeting on the Mac (autoswitch device is not enabled, I put the headsets to charge and I left the room with my phone.
My iPad was nearby but not connected.

Very strange!
 
I can report a 6% battery drop with the new FW after about 8h overnight placed in the case. Automatic switching between M1 MacBook Air and iPhone seems to be much better now. It was unusable before and just had in manual on the Mac.
 
My unit updated last night. Switching between my M1 MB and iPhone have been pretty seamless unless. Headphones were in the case but not connected to power as they were over 80%.
 
I think my AirPods Max may have developed a fault. I've tried factory resetting them and its still there.

The fault I am getting is, they refuse to disconnect when placed in their case now. The only way I can get them to disconnect is to manually go into Bluetooth on my iPhone and click on disconnect. I can even play music through the headphones when they are placed in their case, so something is not right with them.

I have a feeling this could be why my headphones won't update to the new firmware.

Well weirdly mine have FINALLY updated to 3C39 and the issue I mentioned in this quote has completely gone away. Whether the issue was caused with a failed update initially I'm unsure???
 
Quadraphonics?

I wonder if one or more knowledgable AirPods Max owners can comment on whether these cans are any good for surround MUSIC. I'm stressing "music" becase I already own a set of excellent Sony cans that realistically play the sound of surround movies and games, but not music. I suppose Sony didn't come up with a binaural algorithm fast enough to simulate several channels of music. For instance, if I were to play a quadraphonic or a 5.1 record/CD/DVD/Blu-ray/FLAC, et cetera, my current cans will let me hear all instruments, no matter whether they are supposed to be heard from the front or the rear, but I won't really hear anything as coming from the rear, whereas if I'm watching a movie and there's an explosion behind my head, I'll hear it as coming from behind. So, the question is, can the AirPods Max faithfully play back quadraphonic/surround music?
 
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Updated yesterday. 24 hours later, they did NOT lose a single percent. Still at 97% after 24 hours in the case. On previous software version i would lose 10%+ overnight consistently.

Ive never experienced much battery drain, a few percent here and there. But I did notice this as well after the update. Listened to mine for a few hours yesterday, took them off around 5:30pm (92%) and placed them down on the table (not in the case).

I just picked them up today at 4:37pm and, 92% battery, I’ve been listening for over 20 minutes now and they’re still at 92%... maybe they’re stuck, maybe Apple has updated the firmware to add perpetual power 😝
 
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Just a quick question:
Did you have them out of the case when they updated last night?
Mine were in the case and plugged into the wall when they updated overnight.

Just before I “put them down” for the night, I listened to some Apple Music on my iPhone, left them connected to the iPhone, put them in the case and, despite their having a full charge, plugged them into power. When I put my iPhone on its MagSafe charger for the night, the APM were no longer connected to it (no surprise, the APM had been in the case for a while). Next morning when I checked the APM had finally gotten the update.
 
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From 9to5 mac article: "Previously, AirPods Max would enter this mode after 18 hours, but with firmware version 3C39, this appears to have been significantly shortened to around 30 minutes."
LET'S GOOOOOO FINALLY
 
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I’ve had my APM for two months and have used them every day. They tap together gently when I take them out of the case or put them in. I am unable to understand any use case by which the aluminum cans could get scratches or dents.
I’ve had mine since launch; not sure what you being “able to understand” has to do with the reality of my situation. Daily use and pulling them out of the Smart Case and having them knock together - in the exact same spot, not so gently - left a scratch/dent on both cups. Nothing too major, but that wasn’t the original question. I have a Waterfield case now, so - with my new pair - I should hopefully be able to avoid this in the future.
 
Quadraphonics?

I wonder if one or more knowledgable AirPods Max owners can comment on whether these cans are any good for surround MUSIC. I'm stressing "music" becase I already own a set of excellent Sony cans that realistically play the sound of surround movies and games, but not music. I suppose Sony didn't come up with a binaural algorithm fast enough to simulate several channels of music. For instance, if I were to play a quadraphonic or a 5.1 record/CD/DVD/Blu-ray/FLAC, et cetera, my current cans will let me hear all instruments, no matter whether they are supposed to be heard from the front or the rear, but I won't really hear anything as coming from the rear, whereas if I'm watching a movie and there's an explosion behind my head, I'll hear it as coming from behind. So, the question is, can the AirPods Max faithfully play back quadraphonic/surround music?

If you check your AirPods Max Bluetooth setting and ensure spacial audio is active, then you will hear sound from every direction such as 7.1.2 sound.
 
Mine were in the case and plugged into the wall when they updated overnight.

Just before I “put them down” for the night, I listened to some Apple Music on my iPhone, left them connected to the iPhone, put them in the case and, despite their having a full charge, plugged them into power. When I put my iPhone on its MagSafe charger for the night, the APM were no longer connected to it (no surprise, the APM had been in the case for a while). Next morning when I checked the APM had finally gotten the update.

Thanks for the help. Mine finally updated yesterday. I'll check out the battery when I go to use them shortly, as they have been in their case for around 22 hours.
 
Just checked mine after 22 hours, and mine have dropped 9 percent during this time in the case. I still think this is still quite a drop, especially with them been in the case, and also in light of what 9to5 Mac said about:

"Based on real-world testing and code findings, the update also appears to make a change to how long it takes AirPods Max to enter the “ultra-low power mode” when in the Smart Case. Previously, AirPods Max would enter this mode after 18 hours, but with firmware version 3C39, this appears to have been significantly shortened to around 30 minutes".
 
I followed the responses given and plugged my AirPods Max overnight into my iMac switched on and logged in using a lightning to USB-A cable and also out of its case and this morning when I check the firmware version it had been updated to the latest version as well as being 100% charged.

Glad it worked and now going to do same process for my AirPods Pro when they next have a firmware update.
 
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After testing for a few days, I'm seeing around 9-10 percent drop over 20 or so hours of them been in the case.
I still think this is still quite a drop, especially with them been in the case, and also is around what I was seeing before this firmware update.

And also in light of what 9to5 Mac said about:

"Based on real-world testing and code findings, the update also appears to make a change to how long it takes AirPods Max to enter the “ultra-low power mode” when in the Smart Case. Previously, AirPods Max would enter this mode after 18 hours, but with firmware version 3C39, this appears to have been significantly shortened to around 30 minutes"
 
Does it include the complaints on price tag? 🤔
By all means, buy an alternative product from a different manufacturer that costs less and satisfies your performance expectations. Then kindly move to another forum where you can grandstand—pardon me, complain—about another issue that doesn’t meet your expectations. Because as is clearly the case with the majority of whining on here, the endgame seems about complaining for complaining’s sake.
 
I am not an Apple employee, but I’m an admitted devotee to their products—which even on an Apple-specific forum like this one has brought me a fair amount of shaming and grief. So I have finally decided to offer a response to all those commenters who continue to kvetch about the price points of Apple products (but apparently keep buying them anyway):

tl/dr summary: quit bitching or quit buying Apple products and bitch about the alternatives, hopefully on another forum…

Anyone who owns two or more Apple products must be aware that they are not just buying a couple of lone devices—they’re investing in Apple’s proprietary and unique ecosystem and brand concept. And they are likely consumers of products that maintain a high degree of attention to innovative design, premium and leading edge examples of existing or emerging devices, and most importantly, products that will likely occupy a close and personal relationship in their daily lives.

In other words, they aim for coveted pieces of tech that apparently for a whole lot of folks out there, exceed their apparent function. What Apple does not emphasize is the production of devices that are utilitarian or easily recyclable, and for that reason they aren’t for everyone. And I don’t think that Apple’s consumers WANT devices that are impersonal or inexpensive—and I think folks who buy multiple Apple products and say otherwise are mostly hypocrites.

Apple is well-known to price their devices in accordance with the R&D investment required, the design qualities that define their brand, and ultimately, what the market will bear. They forecast the number of units likely to sell at various price points, and list them accordingly. And despite their exacting quality and design expectations, I think they’re fairly egalitarian about offering affordable ports of their popular product lines to exist alongside their flagships—and they still offer great options for those entry level products, unlike many other brands.

Apple is not a company dedicated to producing headphones. They are not a company dedicated to making watches. They are not a company dedicated to making VR headsets or AR glasses. They are not a company dedicated to producing peripherals that are universally compatible. They aren’t even a company dedicated to manufacturing electronics.

What Apple is is an iconic company that has proven since the dawn of the personal computer era their dedication to making computers in varying forms, which includes their phones and tablets. That means that if they opt to delve into a product line to work within their ecosystem, they can’t just retool their existing machinery—they have to start from scratch, balancing existing technology that can be adapted to their brand concept, or investing a ton into manufacturing proprietary tech of their own. That costs money, and I think they are keenly aware of how their closed ecosystem limits their market share.

So if you are compelled to shell out a chunk of your hard-earned cash for a set of AirPods Max headphones, which are unquestionably offered at the upper limits of their niche price points, you’re not just looking for a pair of headphones but a set of headphones that offer the Apple experience, whatever that means to you. and if you didn’t share Apple’s values you wouldn’t buy the AirPods Max, nor would you be bitching about their price point on this forum.

I own the AirPods Max, along with several other competing products, such as the Sony WH-1000xm4s. The Sony’s were admittedly a bit cheaper (although not a steal by any means), and they’re great headphones for what they are. Anyone who knows headphones knows that these noise-cancelling cans are tinker toys compared to audiophile, open-backed headphones that can be found for not much more than the Sony’s, and there are examples out there that sonically wipe the floor with the xm4 or the AirPods Max and cost less. But when the AirPods Max came out I decided to part with the cash because I am very fond of my iPhone, which is a personal companion I take everywhere and that ceased meeting the definition of a phone before I opened the box. And I like how the Max works with the iPhone. I like the proprietary spatial audio function and think it outperforms Sony’s 360 Audio by a mile. And just as my iPhone is a personal device for me, so is the Max.

I bought the Max even though it exceeded my budget. I have an Oculus Quest 2, but you’d better believe I have my eyes peeled for Apple’s own VR set and will experience significant unrest until I buy it. Much of the reason why I remain eternally curious about Apple’s ports of these personal devices is explained above, but some of it is just born of the relationship I’ve forged with the company since I glued my eyes to my first Apple II Plus in eighth grade—I am never less than fascinated by what Apple brings to the devices I utilize in my daily life, both for productivity and pleasure, and although I’m always left wanting more, I’m clearly not disappointed.

So I’m not going to be a hypocrite and whine incessantly about my perceived grievances from a brand I keep buying over and over, especially on an Apple-based forum such as this. And I am at the point of Pavlovian eye rolls from the complaining-for-complaining-sake on here.

And even though I’m wearing my comfortable AirPods Max phones as I wrote this, when I finish and want to listen to truly high definition music, I’ll switch to my open-backed, wired Sennheisers, background noise and all. Peace.
 
I can report a 6% battery drop with the new FW after about 8h overnight placed in the case. Automatic switching between M1 MacBook Air and iPhone seems to be much better now. It was unusable before and just had in manual on the Mac.

I still feel that's quite a drop over that period of time, considering they were sitting in the case. I'm seeing around 9 or so percent drop over a 20 hour period, which I think is quite a lot, especially when mine are sitting in the case.

I've read online that some people are getting only a 1-2 percent drop overnight and even the same over a 24 hour period, after the firmware update.
 
I can't for the life of me update my AirPods Max, they've been inside the case and "connected" to the iPhone the whole morning (AirPods are 84% charged) and nothing. Tried several times for 2 days.

Apple should really include a menu to update these bluetooth devices from either the iPhone/iPad or Mac (or both).
 
I can't for the life of me update my AirPods Max, they've been inside the case and "connected" to the iPhone the whole morning (AirPods are 84% charged) and nothing. Tried several times for 2 days.

Apple should really include a menu to update these bluetooth devices from either the iPhone/iPad or Mac (or both).
iPhone has to be connected to charger.
 
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