Apple rep to the rescue!

Discussion in 'Apple Watch' started by Jrdn13crvr, Apr 23, 2015.

  1. Jrdn13crvr macrumors regular

    Joined:
    Apr 20, 2015
    #1
    Being super nice to the rep paid off- to all of those still processing/preparing to ship, (i am processing still), perhaps MAYBE there is a classic Apple 'one more thing...' moment on the way in the form of a fedex truck! So far all deliveries i have read about have been UPS
     

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  2. Phil Holland macrumors regular

    Joined:
    Jun 7, 2011
    #2
    Maybe UPS is the exception and that's why so few?
     
  3. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #3
    I don't know that I've seen anyone post anything about their watch shipping FedEx?
     
  4. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
  5. ricktat macrumors 65816

    Joined:
    Feb 18, 2013
  6. tylerdw89 macrumors 6502

    Joined:
    Jul 3, 2007
    #7
    For reference, one of these chat reps said earlier the watch is made in America. Not true.

    Now one is saying it's more likely your watch will be delivered via FedEx, while not even a single watch has been shipped with that.

    they just don't know.
     
  7. Cubeeless macrumors regular

    Cubeeless

    Joined:
    Apr 6, 2012
  8. madsci954 macrumors 68030

    Joined:
    Oct 14, 2011
    Location:
    Ohio
    #9
    From what I've been seeing, UPS for the Watches and FedEx for accessories.
     
  9. camaroIOM macrumors 6502

    Joined:
    Feb 5, 2010
    #10
    All my orders are coming ups I am picking up two tomorrow
     
  10. hansenc macrumors 6502

    hansenc

    Joined:
    Jun 16, 2004
    #11
    I'm almost sure we aren't actually talking to a real person on Apple Chat.
     
  11. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #12
    No one came to the rescue. The chat is completely noncommittal. Nothing was promised at all.
     
  12. McPhallus macrumors regular

    Joined:
    Mar 3, 2011
    #13
    I don't see how the carrier makes any real difference. My charger is arriving tomorrow via UPS. Watch is still in processing.
     
  13. RichiMac macrumors regular

    Joined:
    Dec 14, 2012
    Location:
    SoCal
    #14
    Its Cortana! lol
     
  14. zmunkz macrumors 6502a

    zmunkz

    Joined:
    Nov 4, 2007
    #15
    I do have to admit... they are way too bubbly and positive and thankful of everything when I talk to them. Either they are bots, or they have a canned response to almost everything, or they are just a very cheery lot.
     
  15. hansenc macrumors 6502

    hansenc

    Joined:
    Jun 16, 2004
    #16
    What got me is the guy "Jeff" I was talking to did make a typo. I'm sure he's programmed that way. Nobodys perfect.
     
  16. adammull macrumors 6502a

    adammull

    Joined:
    Jun 14, 2009
    #17
    Jeff. Last name Smith. Totally legit real human.
     
  17. Photography macrumors 65816

    Photography

    Joined:
    Apr 10, 2007
    #18
    They are real people. I'm a former Apple employee here who was a chat advisor for quite some time. I can assure you I'm real. :p
     
  18. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #19
    Has anyone that order in the first 4 minutes not seen their watch change from processing to preparing to ship?

    Seems strange that all the first orders would be one through UPS and the rest through FedEx.
     
  19. Jrdn13crvr thread starter macrumors regular

    Joined:
    Apr 20, 2015
    #20
    Yes- 3:01 and 37 seconds, still processing- 38 mm sg sport
     
  20. hansenc macrumors 6502

    hansenc

    Joined:
    Jun 16, 2004
    #21
    How can we get more info out of your former coworkers :)
     
  21. amro macrumors 6502

    Joined:
    Jul 7, 2008
    #22
    Logged in just to upvote this...:D
     
  22. SixtyK macrumors 6502a

    SixtyK

    Joined:
    Jun 25, 2013
    Location:
    Nebraska
    #23
    My extra charge cable came today via UPS.
     
  23. Photography macrumors 65816

    Photography

    Joined:
    Apr 10, 2007
    #24
    I can tell you from working at the company for many years, we were not given any insider information that is not already available to the public. In other words, we don't know anything the general public doesn't already have at their own disposal on Apple's public website. If you get an advisor who tells you something nice but probably isn't true (in other words, to appease you), it's likely so they'll get a good customer survey rating from you in return. :)

    I can also tell you that anyone who emails Tim Cook gets contacted by a dedicated team (a fairly large team) called the Executive Relations (ER) team, whose sole job is to respond to those customers who email Tim, and work to resolve the issue as best they can (ER doesn't have the ability to move an order up in the process, so please don't try and email them asking to be moved up).
     
  24. lsutigerfan1976 macrumors 68000

    Joined:
    Sep 14, 2012
    #25
    Not sure what I just read. Other than a rep saying he didn't know how your item would be shipped. And that if there were any changes, they would let you know. :(
     

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