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Apple Replaces Support Profiles With New Tool That Only Shows Devices Signed Into Your Apple ID
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Rather odd that I'm signed into four items, yet only two items show as if I'm signed into them.
Then when I view the main account page, with my devices, it sees all four of my devices. Yep, odd...
Then when I view the main account page, with my devices, it sees all four of my devices. Yep, odd...
I don't know the serial number for it right now. The way it was before is the support profile site kept everything for me that was registered under my ID. Now I have to do this all manually myself which is a pain.
I think it is illegal what Apple has done by removing products which I own that were under my Apple ID, many that have warranty coverage I have purchased - and transferring to other IDs without my consent and out of my control! It doesn't matter who is using the device - I own them. If any time time there is to be a class action suit, this is the time.
I called Apple to see if there was a way to recover the serial #'s and info they deleted, but was assured it's gone forever.
When I asked how I was supposed to get service for products that don't log in to the cloud (like Apple pencil & Airport) I got a lot of silence and the feeling that this was a first step toward ending AppleCare/service on anything that's not iCloud connected. i.e. - only iPhones, iPads & Mac's will get any service going forward.
For a company with so much money, I don't know why they think penny-pinching by downgrading service is a 'feature.' But Apple likes to take things away under the guise that we don't really 'need' them. Service for accessories that don't need iCloud access seems to have just joined the list.
Apple customers like myself justified paying more because the service was excellent. Guess that's over. How sad to watch a great company degrade like this.
When I asked how I was supposed to get service for products that don't log in to the cloud (like Apple pencil & Airport) I got a lot of silence and the feeling that this was a first step toward ending AppleCare/service on anything that's not iCloud connected. i.e. - only iPhones, iPads & Mac's will get any service going forward.
For a company with so much money, I don't know why they think penny-pinching by downgrading service is a 'feature.' But Apple likes to take things away under the guise that we don't really 'need' them. Service for accessories that don't need iCloud access seems to have just joined the list.
Apple customers like myself justified paying more because the service was excellent. Guess that's over. How sad to watch a great company degrade like this.
Seriously? Silence? So you asked the rep how you could get service on a product that's not connected to iCloud and they said absolutely nothing?
That was on the second call. The first woman hung up on me when I asked the same question.
Talk about going backwards. The old system let you view the serial numbers easily and add / remove products whenever you wish. Now you cannot easily remove products that you no longer have or have been replaced by Apple. You click on View Coverage and the Serial Number does not show either, even when signed in. Then when you click on "View Full Coverage information" it opens other page and asks for the serial number of the product you were trying to locate originally - Serial Number still does not show at a glance. Whoever thought of this "change" should be hung publicly. The older system had everything at a glance, but to hide the serial numbers is absolutely fruity.
For support related feedback, the correct link is https://www.apple.com/support/feedback/
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It's simple. You just click "See all products and services"
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To remove iCloud devices you no longer have that are signed in, you do this from iCloud.com
To see serial numbers of devices, you see the devices at appleid.apple.com and answer some security quesions. Perhaps they can add that feature to this webpage as well.
As 90% of this thread has been discussing, many products are missing from the all products list.
The serial is on the product. You don't need to be connected to iCloud. To get service, just call AppleCare or when you are at getsupport.apple.com click on the link to "See All Products and Services"
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Like what?
I do not know it right now and is not convenient to find manually at this time. I know it is on the device so quit acting like I don't know this.
Apple kept all of this information. Now there is no way to retrieve this conveniently on my own from Apple anymore. Calling them is sometimes a half hour process.
So I guess I have to make my own database of devices now instead. Thanks Apple.
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All my products and services did not show up. I am missing 5 iPhones and a watch which I purchased and three of them have almost a year of AppleCare plus left.
I have since logged in again and seems that all of my devices are there now but missing my wife's, kids and moms devices which were previously there. Guess this is the way it is going to be now for security reasons.
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I had my series 2 Apple Watch there that I am about to sell so I removed it.
All of a sudden, iTunes on the Mac prompted me with a "iTunes license has expired, enter password to continue), iBooks same thing, and whilst I was not signed out of iCloud, App Store on Mac signed me out and iMessage remove my mobile number.
Now I look at my iPhone, I'm still signed into iCloud, but again I'm prompted to renew my Apple Music subscription, and imessage/factime has been delinked from iCloud.
Finally Apple TV too. I logged in and had the same issue and was prompted to re-sign in
I suspect apple revokes the icloud/itunes key and generates a new one for all devices when this happens. useful in the event u lose a device not so if u are just doing some tidying up of your own accounts.
but hers a heads up.
All of a sudden, iTunes on the Mac prompted me with a "iTunes license has expired, enter password to continue), iBooks same thing, and whilst I was not signed out of iCloud, App Store on Mac signed me out and iMessage remove my mobile number.
Now I look at my iPhone, I'm still signed into iCloud, but again I'm prompted to renew my Apple Music subscription, and imessage/factime has been delinked from iCloud.
Finally Apple TV too. I logged in and had the same issue and was prompted to re-sign in
I suspect apple revokes the icloud/itunes key and generates a new one for all devices when this happens. useful in the event u lose a device not so if u are just doing some tidying up of your own accounts.
but hers a heads up.
It was was updating to 3.1. Started the process and let it sit and came back and found a big red exclamation point on the screen with www.apple.com/help/watch. The advisor believes it was a hardware failure.
Was surprised a replacement for the Edition watch was available so quick since I waited a month to receive it. Was shipped from Carlisle, PA and received it yesterday and the new one is up and running fine.
[doublepost=1477485734][/doublepost]One thing I thought was strange about this change was that earlier in the day I started to re-receive all of my AppleCare service agreements.
The new Ceramic Edition that gold version is just nuts... opened the box, paired then updated and it bricked. I thought it might take a couple weeks and was surprised they had some que'd up ready to go. They just sent a new body.
Ah I see - yeah I guess it was effectively DOA then, hardware failure. It happens, rarely, but of course it has to.
is Apple deliberately trying to piss people off? i just tried logging on to the support profile to find a serial number of an iPad i gave as a gift, it's gone! from the 20+ things that were in that profile, only 5 things are left: the newest phones, macbook and 4th gen appletv. the older apple TVs, phones, macbooks and ipads are gone. WHY?
i started researching a way to log into the normal support profile..... and imagine my surprise when i stumbled on to this. i'm done with Apple
i started researching a way to log into the normal support profile..... and imagine my surprise when i stumbled on to this. i'm done with Apple
Great point, and I can see them not wanting to waste resources supporting stolen products. But that's still no excuse for not letting us register our accessories like Airport and Apple Pencil. I'm sure there are ways of showing the purchase was legit (store receipt #, etc.) so that you can add it to your profile.
So many devices are legitimately sold 2nd hand. Screws all those people over since warranty follows serial # not the owner.