About a week ago I dropped my new iPad 3G on a pool deck. While the screen remained intact, the back cover was badly bent and the rotation lock switch was broken as well. Even though it was clearly my fault and I had no warranty claim, I scheduled a genius bar appointment just to see what they would say. Asked what happened by the Apple rep, I recounted the story stating specifically that "I dropped it on a pool deck," and "I realize this is my fault and that the warranty is void." The apple rep didnt respond, instead, he simply began typing something into his computer. A moment later, he looked up and pronounced "I'm going to just send you a new one. Don't worry about it." I've always been impressed with Apple's customer service, but this goes beyond any reasonable expectation. Has anyone else had a similar experience or was I just very lucky?