Apple replacing a broken iPad

[AustinIllini]

Need to lower your number again...

I posted the following, in a different thread but with a similar subject.

"Just brought my ipad2 in today, with a broken glass corner, from dropping it. They would not budge and said it'd be $350 to fix. I even bought the apple care service, and it is not covered by that either.

Looks like they pick and choose who they'll help...apparently I wasn't one of those lucky ones.

While I'm glad some of you got your iPad fixed for free, it sets a bad precedence to randomly choose who you'll help."

I get the feeling that if this is the case, Apple is opening itself up for accusations of discrimination. Not that it matters, because I think AppleCare+ will probably get extended to all devices soon simply as an excuse to not give "One Time Replacements".

My mom broke my autistic sister's iPad two weeks after she got it. Apple gladly replaced the product, so you can bet my family will be Apple patrons in the future.

 

[poloponies]

I get the feeling that if this is the case, Apple is opening itself up for accusations of discrimination. Not that it matters, because I think AppleCare+ will probably get extended to all devices soon simply as an excuse to not give "One Time Replacements".

Discrimination? Are clumsy people in a protected class?

 

[AustinIllini]

Discrimination? Are clumsy people in a protected class?

"How come Joe Smith over there got a replacement and I didn't? He threw his iPad into traffic and all I did was drop mine off of a four story building. I'm getting my lawyer!"

Sadly, this is not beyond the realm of possibilities.

 

[poloponies]

"How come Joe Smith over there got a replacement and I didn't? He threw his iPad into traffic and all I did was drop mine off of a four story building. I'm getting my lawyer!"

Sadly, this is not beyond the realm of possibilities.

That's not "discrimination" as the law defines it. That's "discretion" - completely legal.