I bought my first apple computer in 1984. Since then I have purchased more than 20 Apple devices including 4 Iphones. In addition, other family members and companies I have been with have purchased large numbers of Apple devices. My relatively new 4s had a manufactures defective (according to ATT who inspected the phone) and Apple refused to replace it except with a "refurbished" device with no additional warranty protection extending forward the one year that a new device should have. I spent two hours arguing the point with Apple store manager and then with several levels of Apple corporate representatives in the CEO's offices. I have read other user comments including one in which the Iphone replaced with a refurbished unit was only a few days old. Is this the same company that bragged about quality and customer loyalty? Shame on you Apple!