Apple replacing defective Iphones with refurbished (used)

[MTI]

Consider that an attorney doesn't even read his own warranty agreement contract, so that he's unaware of the actual terms . . . coming onto a public forum and suggesting that the practice would warrant litigation.

Some might consider that frivilous litigation, particularly if the complaint which starts the litigation fails to establish even a basic claim that a civil court might be able to grant relief.

This does not sound like the thought process of a lawyer and the retreat from the responses merely highlights how fragile his lawsuit would be.

 

[kdarling]

I've heard exclusively on here and other places that on remanufactured devices, Apple will replace the front, back and battery as well as do rigorous testing on the refurb device, so therefore it is superior than a new iPhone.

1) If they were superior, why does Apple charge less for refurbs?

2) I'm still waiting for someone to trade me their more expensive new iPhone for my cheaper but so-called superior refurb. Funny, people never seem to back up such claims with actions

However, I've never actually seen any documentation to back this up. Can anyone point me to any documentation or link that confirms that this is in fact what happens?

They don't seem to have any refurbished iPhones right now, but yes Apple says for iPods and iPads that "...models also include a brand new battery and outer shell". In the past, they've said that for iPhones as well. So that part is true.

As for "rigorous testing", not really. They just repeat the same factory tests over again. They have no incentive to spend more on testing.

According to Apple, "Each Apple Certified Refurbished Product:

• is fully tested (including full burn-in testing).
• is refurbished with replacement parts for any defective modules identified in testing.
• is put through a thorough cleaning process and inspection.
• is repackaged (including appropriate manuals, cables, new boxes, etc.).
• includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details.
• is given a new refurbished part number and serial number.
• is placed into a Final QA inspection prior to being added to sellable refurbished stock.

Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures."

I buy Apple refurbs all the time because they cost less. Not because I think they're "better" than new or anything like that. But they're better than most used ones without a new case and battery

 

[Netherscourge]

If it works and isn't scratched up and nasty looking, who cares?

 

[cynics]

why should you get a new one op? you gave them a used one..

Cause I bought a new one but they sold me a defective one.

Just playing devils advocate. My iPhone is fine.