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Apple Retail Closely Monitoring Employee Usage of iOS 7, Forbids In-Store Demos for Customers

appleguy123 said:
Apple should clearly state before installing the software that you won't be able to receive genius bar service. Better hope your lightning connector isn't the first thing to malfunction.
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Apple clearly states that iOS7 is for development purposes only and that you should not install it on a device that is required to work. It's like line 2 of the developer agreement. A genius bar is for an end user to get help. Developers are not end users.

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Brian Y said:
They're being a bit ridiculous with the servicing part though.

I took my development phone (which was running iOS 7 since it's used soley for development) in because it developed a massive white spot on the screen. When I checked in, they made me physically sit and wait while it restored back to iOS 6 before they'd even see me.

If it's a glitch/could possibly be a software problem, fair enough - but all it did was piss me off - there's no way a white spot can be software.
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Just restore it back yourself before you go, not a huge problem....
 
Glideslope said:
What is Draconian? It's a NDA. At my employer you break your NDA and it's Dept of Labor time, because you will have one hell of a time finding a position in your field after breaking one. Decisions have consequences. :apple:
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No one cares about if you worked in Apple retail. Anyone can work there.
 
MacRumors said:
Apple is carefully monitoring the way that its retail workers are using iOS 7, reports 9to5Mac. Both retail store managers and Apple's Human Resources team have been contacting employees that are found using iOS 7 to ensure that the beta software was installed through official Developer channels.

Apple's retail workers are only authorized to install iOS 7 if they are members of the iOS Developer Program or part of an internal testing project. Employees are not allowed to sign up for a developer account and share the iOS 7 beta with coworkers, as noted in a warning letter that Apple sent out to some retail employees.Employees have also been forbidden from showing the iOS 7 beta to Apple Store customers. According to retail workers who spoke to 9to5Mac, Apple is "super strict" about all iOS 7 usage in store. "We could get fired for showing a customer iOS 7 on our phones because of the Apple Developer NDA agreement," said one employee.

Article Link: Apple Retail Closely Monitoring Employee Usage of iOS 7, Forbids In-Store Demos for Customers
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It's understandable, in a way. People could get a negative impression of as yet unreleased (beta) software, and first impressions can be very difficult to erase. Why would they risk tarnishing a potentially great piece of software, in such a way? Software, by it's very nature, needs a lot of tweaking and polishing, so they don't have much choice in it's limited pre-release exposure.

But we can't fault them for trying to minimize this 'exposure'.
 
locoboi187 said:
It can't be that big of a deal to show a customer a preview of things to come.
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It obviously is a big deal.

Scenario One: Someone comes into the store because they want to buy an iPhone. A salesperson whips out their personal phone and says, "Look at the cool new iOS7 that's coming out in the fall." Phone crashes (which mine does at least once or twice a day). Customer gets the impression that Apple software is buggy and unstable.

Scenario Two: Someone comes into the store to buy an iPhone. The salesperson whips out their phone and says, "Look at the cool new iOS7 that's coming out in the fall." Phone does not crash, and customer is impressed. Customer gets phone activated, but wonders why it has different software than what he just saw. Salesperson tells him that he can't have software yet. Customer is now upset.

Nothing but a bag of hurt in having your employees showing off the new OS while it's still in beta. Especially this early in beta.
 
mabhatter said:
Just expect it to get wiped back to iOS 6 before they start.

Really that's like any other computing device. You send your Dell laptop in for service, they are probably going to wipe it and install the factory image it shipped with, because they don't technically support that upgrade to win8 you just did. Even when it's way out of date, like Vista... That's like standard MO for years.
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Only if the hard drive was bad or windows needed to be installed. I had a hardware issue fixed before and the computer came back with the software untouched.
 
appleguy123 said:
Apple should clearly state before installing the software that you won't be able to receive genius bar service. Better hope your lightning connector isn't the first thing to malfunction.
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I just took my iPod Touch and iPhone 5 with iOS 7 beta 2 in for service. They didn't care, and the genius immediately recognized it and didn't even question service.
 
MacRumors said:
Customers who bring in malfunctioning phones running iOS 7 will not be able to have them serviced in store either, as Apple has implemented guidelines preventing Geniuses from working on phones running the beta software.
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Is this allowed? I mean, your phone still has a warranty that Apple is legally obliged to honour, right?
 
gaximus said:
Just let it run dead, they won't be able to boot it up to see what your running and they will have to give you a new one.
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Cause they are dumb enough to just swap a phone that is dead without trying to charge it. Or disconnecting the battery to get it to run off the wall and boot up

Doubt it

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springsup said:
Is this allowed? I mean, your phone still has a warranty that Apple is legally obliged to honour, right?
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If you are a developer you agreed to forfeit in store support and have other contacts to help you out

If you aren't then this is an unauthorized modification of the software same as jailbreaking and per the terms you agreed to follow when you bought and kept the item past the return date, you gave up warranty service.

That you haven't bothered to read either set of terms is not Apple's fault.
 
dontpannic said:
You can't? Not unless you're a paid up developer.

Unless of course you're talking about unauthorised mirrors of the IPSW's and unauthorised companies registering UDID's...
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Apple's signing system will verify any device updating to iOS 7 beta. Registered or not. They could stop it if they wanted to, but it's like they don't even care.
 
.... lol i just got my iphone 5 replaced for free b/c of broken volume button. It was running iOS 7 and she even asked me if im a developer to which i said no.
Replaced it just fine. Just told me she put in DFU mode... as if you cant tell its running iOS 7 from the new icon and cord animation

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.Asa said:
Apple's signing system will verify any device updating to iOS 7 beta. Registered or not. They could stop it if they wanted to, but it's like they don't even care.
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exactly its an easy trick to just restore the iphone and boot it with a downloaded iOS 7 file...which can be gotten for free at pirate bay

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charlituna said:
Cause they are dumb enough to just swap a phone that is dead without trying to charge it. Or disconnecting the battery to get it to run off the wall and boot up

Doubt it

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If you are a developer you agreed to forfeit in store support and have other contacts to help you out

If you aren't then this is an unauthorized modification of the software same as jailbreaking and per the terms you agreed to follow when you bought and kept the item past the return date, you gave up warranty service.

That you haven't bothered to read either set of terms is not Apple's fault.
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well you seem to know a lot on this subject so answer this probably dumb question please... say you walk in with iOS 7, get denied, go home and restore to iOS 6, is that problem fixed?
 
springsup said:
Is this allowed? I mean, your phone still has a warranty that Apple is legally obliged to honour, right?
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That quote says service IN STORE. If you have a hardware failure, they'd probably just swap you a new device. Or if there are software issues, they may wipe the phone and reinstall iOS 6. But nowhere in the article does it say that they won't fix broken hardware that's in warranty.
 
Instead, they should fire the guys, who are responsible for the new icon colors.
 
locoboi187 said:
It can't be that big of a deal to show a customer a preview of things to come.
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It's not a big deal. That's why http://www.apple.com/ios/ios7/ exists.

wesk702 said:
If it's buggy and can lead to negative impressions, you bet it can.
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Exactly, the Apple.com website is tightly controlled and shows off exactly what Apple wants to.

Old Mac Specialist rule: If it's on apple.com, you can talk about it. Otherwise, the boilerplate answer is "I don't know" (and a smile).
 
Paradoxally said:
And iOS 7 is buggy (and ugly, but that's subjective) so it's definitely not a good idea to be showing that around.
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hmm i have quite the opposite experience. i think its pretty, and pretty awesome to use. and its kind of fun even with the bubbles and different color themes - so to say to match your backgrounds. and im not going to lie I've been showing to off to friends and family and even random people i talk to at stores and wherever else if we get into the iphone subject, and i get a lot of positive responses. some people really like the new look and love the new functions.
that said i do wish they tweaked up the safari and weather icon.
and beta is kind of buggy but in the end it should be very impressive:)
 
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