Like any jobs, some employees put the effort due to passion and drive, others are there for the benefits and pay and do the bare minimum. Some may have busy personal family lives and things happening, so those things take priority. It happens to all of us. Try focusing or giving your A game at work when your spouse or child is hospitalized or gets in trouble at school or whatever, life.
I get that, but I've bought items many times and not once has someone mentioned this method. It should be standard to bring it up during the moment of silence where they are waiting for the account to come up on their hand held devices.