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All this cloud-reliance disgusts me. You have the clearly evident single-point-of-failure problem yet everyone continues to dump all their personal stuff in the cloud for companies to sift through and harvest your data to make money with.

But this is what the world has become. You get convenience at the cost of your privacy.

/rant

Damn, how do you think I can use my own data and make money with it? This sounds exciting!!

What is really scary is all our passwords are in the cloud... image if someone hacks that, it gets erased or it goes down, lol.
 
now : angry mobs accumulating outside :apple: stores around the world. the outcry is unprecedented

So this is how World War Z really starts .... Deprived of iOS, humans become zombies and Brad Pitt is the only one with a LTE iPad mini :D
 
I ran into this problem when I went to pickup my iPhone 5S. I drove an hour to the closest store, waited around for two hours and then went home empty handed and had to do it all over again the next day.

I was there, the phone was there, I had already paid for it, but they couldn't give it to me. The sheer stupidity of it was mind boggling.

I love Apple but their retail stores could use some improvements. Especially the whole wander around and hope an employee notices you method of getting service. Did they ever hear of a line?
 
Especially the whole wander around and hope an employee notices you method of getting service. Did they ever hear of a line?

There should be an employee holding an iPad at the front of the store that you check in with. They then assign an employee to come take care of you. Perhaps you walked in and didn't notice. This is how it's done at my local Apple stores. Have done 2 different in store pick ups in the last two weeks for iPhone 5s and it has been very smooth and helpful.
 
Contingency Plan

I think Apple could just send out a memo with a contingency plan. Like this:

"In the event that the POS goes down in the store, please perform the following:
1) Grab Square credit card swipe off the wall
2) Open package
3) Insert into any iPhone you have laying around the store.
4) Sign in with the account information shown below.
5) Profit."

There, problem solved.
 
Customers at Apple Stores around the country are running into problems attempting to pick up ordered merchandise and make purchases ... an Apple employee claimed that every Apple store in the country was down.

Which country?
 
Apple computer systems go down and it makes front page news?

Why didn't we hear about how Wawa was cash only last night 'cause their credit card systems weren't running???
 
This occurred last week for me when trying to purchase my iPhone 5s and pick it up at a local Apple store. I went through the Apple.com store, ordered and ordered the phone after selecting the store to pick it up at. I received a confirmation email from Apple store that the order was placed and a web order number was assigned. About an hour later I received an email that my order was ready. I waited about 2 hours for my wife to get off work and drove the 2 hours to the Apple store. After my arrival I was checked in and a few minutes later the clerk advised me my order had been cancelled. He said I was the 3rd person that day to experience the problem. I was told to call Apple while there at the store and they explained it was an inventory "glitch", but there were no phones in stock at the store. I left rather miffed. I got the email from Apple saying the order was cancelled about an hour after I left the store.

The next day stock showed in the personal pickup page for a closer store. I went through everything and after getting the email that the order was ready, I called the store directly and verified the phone was actually in stock and one was set aside for my order. It was and I picked it up.

If it wasn't for the fact that I chose to select personal pickup and drive that 2 hours, I would have been a lot more angry about the whole thing.
 
we get this every other week in my retail store that I work at… I guess Apple would be EXPECTED to have a computer system by all the impatient *ahem… lovely* customers that they serve…. lol….
 
btw, while I was in there I used the EZ pay option from the apple store app to buy a smart cover, didn't need a clerk to check me out.
 
Just tried to pick up my new retina mini, but couldn't because the computers are down. Frustrating :(

Wandering around the mall. Will try back in one hour.
 
I agree with this 100% and at one time stopped using cloud services. Then I realized something. Even if I don't put my own info on the cloud, all the companies I deal with do it for me without my permission/knowledge. No matter what, we don't really have any ability to keep our info off of the cloud because we aren't the ones always putting there in the first place. Very worrisome indeed.

I, for one, like to mitigate the waters. You are 100% right that they are getting the information despite our objections. I refuse, however, to willingly give them my information which is why i keep personal stuff (my documents / pictures / etc) off of the cloud. Like you, I have absolutely nothing to hide but it irks me that companies are making money on my "preferences" or "patterns" based on what I am doing with my phone/tablet. I know credit card companies and rewards cards do the same thing but, again, I like to mitigate what the companies have on me.

Moreover, Fruit Ninja has absolutely NO BUSINESS asking me for my location when all I want to do is kill time on the bus ride home.
 
I am trying to track down an iPad Air that seems to have got lost while being "shipped to store", the helpful agent on the phone called the store for me and apparently the store has said their system went down this morning, came back for an hour and then went down again.

They had no way of checking whether my iPad was in stock (apparently they wouldn't even go out back and have a look for it with the number the agent gave them).

My main issue is unrelated to this (looks like a UPS failure to deliver at this point), but this computer problem does seem to have completely stuffed the stores - the agent said the store sounded slammed.
 
It must be Obama's fault and proof that Apple is a failure. We should shut the whole thing down.
 
All this cloud-reliance disgusts me. You have the clearly evident single-point-of-failure problem yet everyone continues to dump all their personal stuff in the cloud for companies to sift through and harvest your data to make money with.

But this is what the world has become. You get convenience at the cost of your privacy.

/rant

I always say that if data isn't in two places then it might as well not exist. The cloud is an appropriate accessory if your data is also in a physical secure location. It adds a layer of convenience and a moderate layer of loss prevention.

Saying the 'cloud' is a 'single point of failure' doesn't really make sense. Most systems use several data centers. If one goes down, traffic is automatically diverted to the second closest. Also, each data center itself has several fail safe design considerations. Saying that the cloud is a single point of failure is akin to saying that "the internet is a single point of failure"

There are people much smarter than you or I who make any entire career off of identifying and designing around "evident single-points-of-failure". This outage could have been due to thousands of different things. Probably not "rats, the darn cloud turned off again"
 
Which country?

Which country? Is it just the US? Are other countries affected? C'mon Macrumors; you're an international news service now. Try not to be so parochial.
 
Was in the Birmingham, AL store today picking up a Nano. They had broken out the paper invoices and charge slips - and were struggling to deal with i-less paper, lol.

Luckily the system came up near the end of my transaction so we crumpled the paper forms and scanned out.
 
Continues to be down in Boston. I cancelled my iPad mini retina and switched to an in store pickup when I saw that they had LTE versions available.

It might be that they show 'available' stock until they've assigned the orders to the inventory, which they haven't been able to do since the systems went down. In which case, there may a large backlog of online orders for a much smaller inventory of iPads.
 
Down in Los Angeles as well. I'm being told they cannot even process the transaction manually - even with proof of purchase - so I'm basically stranded here indefinitely (along with a line of a dozen other people).
 
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